1 to 25 of 29 Help Desk Engineer Jobs in the UK excluding London

1st line help desk Doncaster, on site Full time, Permanent. £26,000 - £30,000 (DOE) 4 day working week As a 1st Line Help Desk Engineer, you will be the first point of contact for customers experiencing IT, telephony, security or network issues. You will provide friendly, efficient support, resolve or escalate incidents, maintain … high standards of customer service, and help ensure our clients’ IT systems stay up and running. Benefits 4-day workweek with alternating Mondays/Fridays off Enhanced maternity and paternity Free on-site parking Casual dress Sick pay Access to SmartHealth Regular team events and social gatherings As a 1st line help desk engineer, you … will be responsible for: Receive, triage, log and manage support calls, emails and tickets via our Help Desk portal. Provide first-line diagnostics and resolution of user issues (hardware, software, telephony, connectivity). Assist customers with set up and configure PCs, laptops, mobile devices, printers, peripherals. Create and maintain user accounts, permissions and access in systems. Handle password More ❯

1st line help desk Doncaster, on site Full time, Permanent. £24,000 - £28,000 (DOE) 4 day working week As a 1st Line Help Desk Engineer, you will be the first point of contact for customers experiencing IT, telephony, security or network issues. You will provide friendly, efficient support, resolve or escalate incidents, maintain … high standards of customer service, and help ensure our clients’ IT systems stay up and running. Benefits 4-day workweek with alternating Mondays/Fridays off Enhanced maternity and paternity Free on-site parking Casual dress Sick pay Access to SmartHealth Regular team events and social gatherings As a 1st line help desk engineer, you … will be responsible for: Receive, triage, log and manage support calls, emails and tickets via our Help Desk portal. Provide first-line diagnostics and resolution of user issues (hardware, software, telephony, connectivity). Assist customers with set up and configure PCs, laptops, mobile devices, printers, peripherals. Create and maintain user accounts, permissions and access in systems. Handle password More ❯

2nd line help desk Doncaster, on site Full time, Permanent. £24,000 - £28,000 (DOE) 4 day working week The 2nd Line Help Desk Engineer will take ownership of more complex incidents escalated from 1st Line, perform deeper diagnostics, manage escalations, undertake projects, and ensure our clients’ IT infrastructure remains robust and proactive. Benefits … Mondays/Fridays off Enhanced maternity and paternity Free on-site parking Casual dress Sick pay Access to SmartHealth Regular team events and social gatherings As a 2nd line help desk engineer, you will be responsible for: Handle escalated 2nd line support incidents, including troubleshooting server systems, networks, telephony, security, cloud services and more. Diagnose and … troubleshooting and diagnostic skills. Strong customer service and communication skills Able to work under pressure and meet SLAs Self-motivated, with a willingness to mentor 1st Line engineers and help build a knowledge-rich environment. Desirable Microsoft Certified: Azure Administrator Associate, Modern Desktop Administrator, Messaging Administrator etc. Cisco CCNA/CCNP or equivalent networking certification. ITIL Foundation/Practitioner. More ❯

Permanent Role – Technology Support Engineer/Helpdesk Engineer/Deskside Support Engineer – Onsite/London We are seeking an experienced Technology Support Engineer/Helpdesk Engineer/Deskside Support Engineer to be a member of the Information Technology Department who is responsible for the day-to-day support … of all systems and infrastructure used by our end users. Role Overview: Job Title: Technology Support Engineer/Helpdesk Engineer/Deskside Support Engineer Location: London/Onsite (5 days a week onsite) Contract Type: Permanent Responsibilities: Resolve hardware and connectivity issues as they arise, escalating them within the team when appropriate. Configure, deploy More ❯

Helpdesk Engineer (Part-Time, Onsite - London) Locations: St. James, Bishopsgate, and Kensington (1 day per location each week) Hours: Monday - Wednesday, 9:00 AM to 5:00 PM (24 hours per week) About the Role We're looking for a Helpdesk Engineer to provide exceptional Level 1 and Level 2 technical support across our London offices. More ❯

Helpdesk Engineer (Part-Time, Onsite – London) 📍 Locations: St. James, Bishopsgate, and Kensington (1 day per location each week) 🕘 Hours: Monday – Wednesday, 9:00 AM to 5:00 PM (24 hours per week) About the Role We’re looking for a Helpdesk Engineer to provide exceptional Level 1 and Level 2 technical support across our London offices. More ❯

Helpdesk Engineer (Part-Time, Onsite – London) 📍 Locations: St. James, Bishopsgate, and Kensington (1 day per location each week) 🕘 Hours: Monday – Wednesday, 9:00 AM to 5:00 PM (24 hours per week) About the Role We’re looking for a Helpdesk Engineer to provide exceptional Level 1 and Level 2 technical support across our London offices. More ❯

Helpdesk Engineer (Part-Time, Onsite – London) 📍 Locations: St. James, Bishopsgate, and Kensington (1 day per location each week) 🕘 Hours: Monday – Wednesday, 9:00 AM to 5:00 PM (24 hours per week) About the Role We’re looking for a Helpdesk Engineer to provide exceptional Level 1 and Level 2 technical support across our London offices. More ❯

Cloud Helpdesk Engineer Warrington Competitive Salary+ Excellent Benefits My client are a leading second-generation Managed Service Provider (MSP) They are looking for a number of Cloud Helpdesk Service Engineers to join their team based in Warrington. This role would suit either an ambitious IT Graduate or someone with 1-2 years commercial experience in IT. Requirements : Take … resolution Work with the latest technology such as Microsoft Azure Problem solve to find solutions to complex issues Providing a high level of customer-focused support through the service desk Promptly respond to issues Configuration of office hardware and software Day-to-day monitoring to proactively prevent issues Produce internal and customer reports Completing site visits to data centre More ❯

Cloud Helpdesk Engineer Warrington Competitive Salary+ Excellent Benefits My client are a leading second-generation Managed Service Provider (MSP) They are looking for a number of Cloud Helpdesk Service Engineers to join their team based in Warrington. This role would suit either an ambitious IT Graduate or someone with 1-2 years commercial experience in IT. Requirements : Take … resolution Work with the latest technology such as Microsoft Azure Problem solve to find solutions to complex issues Providing a high level of customer-focused support through the service desk Promptly respond to issues Configuration of office hardware and software Day-to-day monitoring to proactively prevent issues Produce internal and customer reports Completing site visits to data centre More ❯

Cloud Helpdesk Engineer Warrington Competitive Salary+ Excellent Benefits My client are a leading second-generation Managed Service Provider (MSP) They are looking for a number of Cloud Helpdesk Service Engineers to join their team based in Warrington. This role would suit either an ambitious IT Graduate or someone with 1-2 years commercial experience in IT. Requirements : Take … resolution Work with the latest technology such as Microsoft Azure Problem solve to find solutions to complex issues Providing a high level of customer-focused support through the service desk Promptly respond to issues Configuration of office hardware and software Day-to-day monitoring to proactively prevent issues Produce internal and customer reports Completing site visits to data centre More ❯

Cloud Helpdesk Engineer Warrington Competitive Salary+ Excellent Benefits My client are a leading second-generation Managed Service Provider (MSP) They are looking for a number of Cloud Helpdesk Service Engineers to join their team based in Warrington. This role would suit either an ambitious IT Graduate or someone with 1-2 years commercial experience in IT. Requirements : Take … resolution Work with the latest technology such as Microsoft Azure Problem solve to find solutions to complex issues Providing a high level of customer-focused support through the service desk Promptly respond to issues Configuration of office hardware and software Day-to-day monitoring to proactively prevent issues Produce internal and customer reports Completing site visits to data centre More ❯

set expectations based on agreed processes To manage all service requests in accordance with agreed SLA’s To ‘own’ end user issues through to resolution or escalation Keep Service Desk software updated with case developments at all times Requirements Ability to carry out network/PC software & Hardware diagnostics verbally and/or remotely Have Knowledge of Microsoft Desktop More ❯

set expectations based on agreed processes To manage all service requests in accordance with agreed SLA’s To ‘own’ end user issues through to resolution or escalation Keep Service Desk software updated with case developments at all times Requirements Ability to carry out network/PC software & Hardware diagnostics verbally and/or remotely Have Knowledge of Microsoft Desktop More ❯

Helpdesk Support Engineer £25,000 – £35,000 + Benefits 3 days onsite/2 days remote Chapman Tate are proud to be working with a leading IT Services Provider who are looking to add a talented Helpdesk Support Engineer to their growing technical team. This is an exciting opportunity to join a fast-paced, collaborative environment … where you’ll support a wide range of clients and technologies. As a Helpdesk Support Engineer, you’ll be the first point of contact for customer issues across IT infrastructure and services. You’ll troubleshoot, resolve, and escalate incidents efficiently, ensuring excellent service delivery and client satisfaction. Key Responsibilities: Provide 1st and 2nd line technical support across a More ❯

Helpdesk Support Engineer £25,000 – £35,000 + Benefits 3 days onsite/2 days remote Chapman Tate are proud to be working with a leading IT Services Provider who are looking to add a talented Helpdesk Support Engineer to their growing technical team. This is an exciting opportunity to join a fast-paced, collaborative environment … where you’ll support a wide range of clients and technologies. As a Helpdesk Support Engineer, you’ll be the first point of contact for customer issues across IT infrastructure and services. You’ll troubleshoot, resolve, and escalate incidents efficiently, ensuring excellent service delivery and client satisfaction. Key Responsibilities: Provide 1st and 2nd line technical support across a More ❯

Helpdesk Support Engineer Salary: £25,000 - £28,000 Location: Romford - Office-based, 5 days per week About the Role We are working with a small to medium sized company in Romford seeking a Helpdesk Support Engineer to join their team. You'll be the first point of contact for support issues for the external clients, this … a managed service provider. Key Responsibilities Respond to queries via phone and email, diagnosing and resolving technical issues. Provide support for networking, internet connectivity 1st Line Helpdesk or Service Desk experience Configure and troubleshoot routers, switches, firewalls, and VPNs. Escalate complex issues to senior engineers when required. Essential Skills Excellent verbal and written communication skills. Solid understanding of networking More ❯

Helpdesk Support Engineer Salary: £25,000 - £28,000 Location: Romford - Office-based, 5 days per week About the Role We are working with a small to medium sized company in Romford seeking a Helpdesk Support Engineer to join their team. You'll be the first point of contact for support issues for the external clients, this … a managed service provider. Key Responsibilities Respond to queries via phone and email, diagnosing and resolving technical issues. Provide support for networking, internet connectivity 1st Line Helpdesk or Service Desk experience Configure and troubleshoot routers, switches, firewalls, and VPNs. Escalate complex issues to senior engineers when required. Essential Skills Excellent verbal and written communication skills. Solid understanding of networking More ❯

Helpdesk Support Engineer Salary: £25,000 – £28,000 Location: Romford – Office-based, 5 days per week About the Role We are working with a small to medium sized company in Romford seeking a Helpdesk Support Engineer to join their team. You’ll be the first point of contact for support issues for the external clients, this … a managed service provider. Key Responsibilities Respond to queries via phone and email, diagnosing and resolving technical issues. Provide support for networking, internet connectivity 1st Line Helpdesk or Service Desk experience Configure and troubleshoot routers, switches, firewalls, and VPNs. Escalate complex issues to senior engineers when required. Essential Skills Excellent verbal and written communication skills. Solid understanding of networking More ❯

1st Line Helpdesk Engineer Location: Office-based in Chippenham Are you a customer-focused IT professional with MSP experience looking to grow your career in a supportive, forward-thinking environment? A leading Managed Service Provider, specialising in modern IT solutions including Telephony, IT Support, Microsoft 365, and Connectivity, is expanding its team and seeking a motivated 1st Line … Helpdesk Engineer to deliver exceptional first-contact support to a diverse client base. Key Responsibilities: First point of contact for all support requests (phone, email, ticketing system) Remote troubleshooting and resolution across: Windows 10/11 desktops & laptops Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint) Printers, basic networking, and telephony systems Active Directory tasks (password resets, user creation More ❯

Job Title: 3rd Line IT Helpdesk Engineer Reports to: IT Helpdesk Manager Salary: £30,000 - £33,000 Hours: 40 hours per week (Monday to Friday) Location: Bournemouth Are you ready to elevate your career in a vibrant and innovative tech environment? At Protect Line, we're searching for an experienced and highly skilled 3rd Line IT Helpdesk Engineer … paid days off for birthdays, weddings, new home purchases and your child’s first birthday. Professional Benefits Scheme: Tailored rewards for technical and professional support staff, including training allowances, desk support packages, wellbeing support and car allowances. It’s designed to support your growth, enhance your work environment, and acknowledge your vital contribution to Protect Line’s success. Temporary More ❯

Robert Half Technology are assisting the world's leading global fashion powerhouse to recruit a HelpDesk Support Engineer on a contract basis - London based Role The IT Support Engineer will be responsible for the proactive monitoring, maintenance and support/escalation of the incoming IT support requests either by email, phone or internal ticketing system. To … support as required. To assist the Group Technology and wider Information Any other ad-hoc work requests as determined by the Group IT Manager. Profile The IT Support Engineer will have a proven track record of supporting complex disparate networks. Supporting all levels of the business users including VIPs, managing expectations and seeing a problem through. Proven ability More ❯

Second Line Helpdesk Engineer Up to £30k per year Kings Lynn (Norfolk) Hybrid (2 to 3 days a week) A Second Line Helpdesk Engineer provides advanced technical support to resolve complex hardware, software, and network issues for end users. They troubleshoot and diagnose problems, often working on escalated incidents from first-line support, ensuring timely resolution More ❯

Job Title: 1st Line IT Helpdesk Engineer Reports to: IT Helpdesk Manager Salary: £25,000 - £27,000 DOE Hours: 40 hours per week (Monday to Friday) Location: Bournemouth Are you ready to elevate your career in a vibrant and innovative tech environment? At Protect Line, we're searching for a dedicated and customer-focused 1st Line IT Helpdesk … accounts, mailboxes), and third-party applications like our CRM and phone systems. Provisioning and maintaining IT endpoints such as PCs, laptops, monitors, and peripherals. Supporting general office infrastructure, including desk wiring and network connectivity. What Makes You Our Perfect Match? Demonstrable experience in an IT helpdesk or support role. Strong understanding of Microsoft Windows operating systems (Windows 10/… paid days off for birthdays, weddings, new home purchases and your child’s first birthday. Professional Benefits Scheme: Tailored rewards for technical and professional support staff, including training allowances, desk support packages, wellbeing support and car allowances. It’s designed to support your growth, enhance your work environment, and acknowledge your vital contribution to Protect Line’s success. Temporary More ❯

Job Title: Second Line Helpdesk Engineer Location: Hybrid working, Norfolk We have an exciting opportunity with an established & still growing organisation who offer great training for a second line helpdesk engineer. This company can offer an attractive hybrid working pattern and offer a great benefit package. They are a leading provider within their specialised sector. Responsibilities: Provide second … Deliver a high standard of customer service. Manage and prioritise multiple open incidents effectively. What they are looking for from you: You should have experience working in a service desk/technical support role, where you have gained troubleshooting skills, and knowledge across M365, Windows/MacOS, and Active Directory. You must be able to manage your workload and More ❯