our client’s services. You’ll co-create new service propositions or evolve existing services and manage relationships between different groups. You’re a champion of user-centreddesign and also have a strong understanding of Agile methodology and how the different members of an Agile team contribute to service design. What You’ll Do As … throughout our practices. Hi, we’re Hippo. At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centreddesign and software engineering. We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology … reality, supporting innovation and continuous improvement to achieve your desired outcomes. We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our More ❯
Fulwood, Lancashire, United Kingdom Hybrid / WFH Options
JAM Recruitment Ltd
and obsolescence. Oversee Microsoft 365, collaboration platforms, and end user device strategy. Ensure security, data privacy, and regulatory compliance across all services. Drive user experience improvements using human-centreddesign and analytics. Support hybrid working through modern, scalable, and user-friendly solutions. Champion adoption and change management across the organisation. What You'll Bring … Teams, SharePoint, OneDrive), collaboration tools, and workplace technologies. Experience managing complex supplier relationships and delivering at scale. Strong knowledge of ITSM (e.g. ServiceNow), Agile delivery, and service design frameworks. Ability to lead transformation in secure, regulated environments. Strategic thinker with a user-first mindset and strong stakeholder management skills. Understanding of hybrid work enablement, workplace analytics, IAM, cybersecurity More ❯
Preston, Lancashire, North West, United Kingdom Hybrid / WFH Options
JAM Recruitment Ltd
and obsolescence. Oversee Microsoft 365, collaboration platforms, and end user device strategy. Ensure security, data privacy, and regulatory compliance across all services. Drive user experience improvements using human-centreddesign and analytics. Support hybrid working through modern, scalable, and user-friendly solutions. Champion adoption and change management across the organisation. What You'll Bring … Teams, SharePoint, OneDrive), collaboration tools, and workplace technologies. Experience managing complex supplier relationships and delivering at scale. Strong knowledge of ITSM (e.g. ServiceNow), Agile delivery, and service design frameworks. Ability to lead transformation in secure, regulated environments. Strategic thinker with a user-first mindset and strong stakeholder management skills. Understanding of hybrid work enablement, workplace analytics, IAM, cybersecurity More ❯
Employment Type: Contract, Work From Home
Rate: Up to £71.45 per hour + Negotiable, Inside IR35
the rest of the feature team, the CJM plays a key supporting role in creating, and making sense of this insight and factoring it into prioritisation approaches and design choices. The CJM is responsible for understanding and optimising the end-to-end customer experience to ensure the needs of the customer remain at the forefront of all journeys. … cohesive experience is delivered. This will be achieved through collaborating with colleagues in Product, Business stakeholders and Engineering to ensure the intended user experience, and journey or process design, is accurately represented. What you'll be doing Understand: Understands end to end journeys, with support Integrates insights and knowledge from disparate data, processes and systems which are relevant … a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose. What you'll need Understanding of humancentreddesign and experience co-creating with business members Ability to positively and confidently debate and influence design decisions Analyse user data and insights in collaboration More ❯
Halifax, England, United Kingdom Hybrid / WFH Options
Lloyds Bank plc
the rest of the feature team, the CJM plays a key supporting role in creating, and making sense of this insight and factoring it into prioritisation approaches and design choices. The CJM is responsible for understanding and optimising the end-to-end customer experience to ensure the needs of the customer remain at the forefront of all journeys. … cohesive experience is delivered. This will be achieved through collaborating with colleagues in Product, Business stakeholders and Engineering to ensure the intended user experience, and journey or process design, is accurately represented. What you'll be doing Understand: Understands end to end journeys, with support Integrates insights and knowledge from disparate data, processes and systems which are relevant … a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose. What you'll need Understanding of humancentreddesign and experience co-creating with business members Ability to positively and confidently debate and influence design decisions Analyse user data and insights in collaboration More ❯
Belfast, Northern Ireland, United Kingdom Hybrid / WFH Options
Allstate Insurance Company
laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Your role in the team The Digital Product Manager owns the design, development and execution of new product and service offerings and capabilities. The Digital Product Manager will be responsible for supporting business development, setting and delivering growth goals for the … and accepts stories. Contribute to creating the product strategy for one or more products in our growing digital product portfolio. Product Development, collaborate with cross-functional teams to design, develop, and launch new digital products Create and continuously maintain a product roadmap that aligns with business goals and customer needs. Define product performance metrics & monitor product performance using … Manager (Lead) or 5+ years for the Digital Product Manager (Expert). Experience with Agile methodologies and product management tooling Understanding of development processes, human centered design, UX/UI design, and digital marketing Demonstrable experience in effectively communicating complex and innovative product concepts to cross-functional development teams. Proven ability to apply data More ❯
for them. Working with user researchers, they identify what users need from a service and use that information to inform design decisions. Champions of user-centreddesign, they work with other Agile team members to test and iterate designs, and advise clients on how to get the best from interaction design. As an intermediate … throughout our practices. Hi, we're Hippo. At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centreddesign and software engineering. We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology … reality, supporting innovation and continuous improvement to achieve your desired outcomes. We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our More ❯
for them. Working with user researchers, they identify what users need from a service and use that information to inform design decisions. Champions of user-centreddesign, they work with other Agile team members to test and iterate designs, and advise clients on how to get the best from interaction design. As an intermediate … throughout our practices. Hi, we're Hippo. At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centreddesign and software engineering. We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology … reality, supporting innovation and continuous improvement to achieve your desired outcomes. We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our More ❯
for them. Working with user researchers, they identify what users need from a service and use that information to inform design decisions. Champions of user-centreddesign, they work with other Agile team members to test and iterate designs, and advise clients on how to get the best from interaction design. As an intermediate … throughout our practices. Hi, we're Hippo. At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centreddesign and software engineering. We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology … reality, supporting innovation and continuous improvement to achieve your desired outcomes. We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our More ❯
for them. Working with user researchers, they identify what users need from a service and use that information to inform design decisions. Champions of user-centreddesign, they work with other Agile team members to test and iterate designs, and advise clients on how to get the best from interaction design. As an intermediate … throughout our practices. Hi, we're Hippo. At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centreddesign and software engineering. We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology … reality, supporting innovation and continuous improvement to achieve your desired outcomes. We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our More ❯
for them. Working with user researchers, they identify what users need from a service and use that information to inform design decisions. Champions of user-centreddesign, they work with other Agile team members to test and iterate designs, and advise clients on how to get the best from interaction design. As an intermediate … throughout our practices. Hi, we’re Hippo. At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centreddesign and software engineering. We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology … reality, supporting innovation and continuous improvement to achieve your desired outcomes. We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our More ❯
for them. Working with user researchers, they identify what users need from a service and use that information to inform design decisions. Champions of user-centreddesign, they work with other Agile team members to test and iterate designs, and advise clients on how to get the best from interaction design. As an intermediate … throughout our practices. Hi, we’re Hippo. At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centreddesign and software engineering. We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology … reality, supporting innovation and continuous improvement to achieve your desired outcomes. We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our More ❯
for them. Working with user researchers, they identify what users need from a service and use that information to inform design decisions. Champions of user-centreddesign, they work with other Agile team members to test and iterate designs, and advise clients on how to get the best from interaction design. As an intermediate … throughout our practices. Hi, we’re Hippo. At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centreddesign and software engineering. We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology … reality, supporting innovation and continuous improvement to achieve your desired outcomes. We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our More ❯
be accountable for defining the focus of user research and how it’s approached promote the use of user needs and insights from research, analytics and testing across design and decision making work alongside the Heads of Content Design, User Experience, Delivery and Product to make sure our users come first in everything we do and … experience working at a senior level in user-centreddesign, with either the skills needed for or some experience in: designing and iterating human-centreddesign as part of a multidisciplinary team in a fast-paced environment understanding what problem your team is trying to solve, and deciding on user More ❯
Leeds, England, United Kingdom Hybrid / WFH Options
Hippo Digital Limited
with the wider team to strategise on and deliver effective content strategies within campaigns and journeys to advance leads through the funnel. Creative: work with our digital and design partner to execute impactful end-to-end campaigns. Insight : for each campaign, set targets, forecast results, report performance and conduct analysis to improve engagement and conversion. Nurture: identify opportunities … throughout our practices. Hi, we’re Hippo. At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centreddesign and software engineering. We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology … reality, supporting innovation and continuous improvement to achieve your desired outcomes. We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our More ❯
be accountable for defining the focus of user research and how it’s approached promote the use of user needs and insights from research, analytics and testing across design and decision making work alongside the Heads of Content Design, User Experience, Delivery and Product to make sure our users come first in everything we do and … experience working at a senior level in user-centreddesign, with either the skills needed for or some experience in: designing and iterating human-centreddesign as part of a multidisciplinary team in a fast-paced environment understanding what problem your team is trying to solve, and deciding on user More ❯
Newcastle upon Tyne, England, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
which values diversity and inclusion. Follow NHSBSA policies, procedures, and protocols as they apply to your role. Working relationships Responsible to: Digital Team Manager, Head of User CentredDesign and Digital Delivery Manager Key relationships and connections Content Designers Service Designers Interaction Designers Other Designers Solution Designers Testers Developers Change Team Internal and external clients and … customers Internal and external Stakeholders Delivery Managers Head of User CentredDesignDesign Lead Person Specification Skills Personal Qualities, Knowledge and Skills Essential Excellent communication skills to listen and respond to the needs of a range of audiences and interpret them clearly for both audiences. Both proactive and reactive in communication. Able to engage … work towards. Evidence of continuous professional development. Desirable Recognised design qualification, for example in Service Design, Interaction Design, Design, Human-CentredDesign, Ergonomics, etc. or Design Management or Management (e.g. MBA, Postgraduate certificate in Management). Additional practitioner level qualifications in DesignMore ❯
processes that support key customer journeys (e.g. onboarding, identity verification, fraud processes, etc.) Some Other Desirable Skills Include Understanding/Experience in HumanCentredDesign and Design Thinking methodologies would be an advantage. Experience in operating in a multi-geographic, matrix organisation, with proven ability to balance commercial, client, and regulatory needs … across businesses and geographies. Industry recognised Business Analysis qualification. Experience in leading and nurturing teams through cultural transformation towards a client-centric approach in product design and delivery. You may be assessed on key critical skills relevant for success in role, such as risk and controls, business acumen, strategic thinking, as well as job-specific technical skills. This More ❯
t afraid to speak up, and above all, feel valued. Be a Founding Member of Our New User Research Powerhouse! We are expanding our UX research and service design team dedicated to establishing a best-in-class research practice across Admiral. As a Senior Service Designer with a passion for service design, you will play a … across departments. Develop research frameworks to maximize impact and deliver positive outcomes. Lead research initiatives that elevate the practice within Admiral and inspire industry engagement. UX Research & Service Design: Conduct research using qualitative and quantitative methods to understand customer needs, pain points, and behaviors throughout the insurance lifecycle. Plan and lead generative and evaluative research end-to-end. … user-focused approach, translating research into actionable insights for product and service improvements. Desirable Qualifications: An advanced degree (Master’s or PhD preferred) in Human-Centered Design, HCI, Psychology, or Social/Digital Anthropology. Relevant professional experience may be considered in lieu of formal qualifications. Experience & Skills: 7+ years in service design and user More ❯
Bedford, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
login/join with: At Imvizar, it is our vision to revolutionise storytelling through truly immersive, storytelling experiences. We are pushing the boundaries through our user-centric interaction design process to create experiences which evoke emotion and connection unlike any other. Over the last three years we have launched over 100 experiences in 11 countries, for clients such … room who’s always asking: Does this experience make sense? Does the flow feel right? How will the user know what to do next? This role blends product design, UX/UI thinking, and spatial logic with creativity and clarity. You’ll also be key to shaping client-facing mock-ups and visuals at early concept stages. Key … Responsibilities: Design spatial storyboards and interaction flows for location-based mobile AR experiences Use Figma and Miro to communicate user experience logic and product vision Create early visual mock-ups to support pitches and proposals to clients Deliver design decks and documentation that articulate user journeys, interaction logic, and visual direction for internal stakeholders and clients More ❯
Cheltenham, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
login/join with: At Imvizar, it is our vision to revolutionise storytelling through truly immersive, storytelling experiences. We are pushing the boundaries through our user-centric interaction design process to create experiences which evoke emotion and connection unlike any other. Over the last three years we have launched over 100 experiences in 11 countries, for clients such … room who’s always asking: Does this experience make sense? Does the flow feel right? How will the user know what to do next? This role blends product design, UX/UI thinking, and spatial logic with creativity and clarity. You’ll also be key to shaping client-facing mock-ups and visuals at early concept stages. Key … Responsibilities: Design spatial storyboards and interaction flows for location-based mobile AR experiences Use Figma and Miro to communicate user experience logic and product vision Create early visual mock-ups to support pitches and proposals to clients Deliver design decks and documentation that articulate user journeys, interaction logic, and visual direction for internal stakeholders and clients More ❯
Brighton, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
login/join with: At Imvizar, it is our vision to revolutionise storytelling through truly immersive, storytelling experiences. We are pushing the boundaries through our user-centric interaction design process to create experiences which evoke emotion and connection unlike any other. Over the last three years we have launched over 100 experiences in 11 countries, for clients such … room who’s always asking: Does this experience make sense? Does the flow feel right? How will the user know what to do next? This role blends product design, UX/UI thinking, and spatial logic with creativity and clarity. You’ll also be key to shaping client-facing mock-ups and visuals at early concept stages. Key … Responsibilities: Design spatial storyboards and interaction flows for location-based mobile AR experiences Use Figma and Miro to communicate user experience logic and product vision Create early visual mock-ups to support pitches and proposals to clients Deliver design decks and documentation that articulate user journeys, interaction logic, and visual direction for internal stakeholders and clients More ❯
Colchester, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
login/join with: At Imvizar, it is our vision to revolutionise storytelling through truly immersive, storytelling experiences. We are pushing the boundaries through our user-centric interaction design process to create experiences which evoke emotion and connection unlike any other. Over the last three years we have launched over 100 experiences in 11 countries, for clients such … room who’s always asking: Does this experience make sense? Does the flow feel right? How will the user know what to do next? This role blends product design, UX/UI thinking, and spatial logic with creativity and clarity. You’ll also be key to shaping client-facing mock-ups and visuals at early concept stages. Key … Responsibilities: Design spatial storyboards and interaction flows for location-based mobile AR experiences Use Figma and Miro to communicate user experience logic and product vision Create early visual mock-ups to support pitches and proposals to clients Deliver design decks and documentation that articulate user journeys, interaction logic, and visual direction for internal stakeholders and clients More ❯
Glasgow, Scotland, United Kingdom Hybrid / WFH Options
JR United Kingdom
login/join with: At Imvizar, it is our vision to revolutionise storytelling through truly immersive, storytelling experiences. We are pushing the boundaries through our user-centric interaction design process to create experiences which evoke emotion and connection unlike any other. Over the last three years we have launched over 100 experiences in 11 countries, for clients such … room who’s always asking: Does this experience make sense? Does the flow feel right? How will the user know what to do next? This role blends product design, UX/UI thinking, and spatial logic with creativity and clarity. You’ll also be key to shaping client-facing mock-ups and visuals at early concept stages. Key … Responsibilities: Design spatial storyboards and interaction flows for location-based mobile AR experiences Use Figma and Miro to communicate user experience logic and product vision Create early visual mock-ups to support pitches and proposals to clients Deliver design decks and documentation that articulate user journeys, interaction logic, and visual direction for internal stakeholders and clients More ❯
Bradford, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
login/join with: At Imvizar, it is our vision to revolutionise storytelling through truly immersive, storytelling experiences. We are pushing the boundaries through our user-centric interaction design process to create experiences which evoke emotion and connection unlike any other. Over the last three years we have launched over 100 experiences in 11 countries, for clients such … room who’s always asking: Does this experience make sense? Does the flow feel right? How will the user know what to do next? This role blends product design, UX/UI thinking, and spatial logic with creativity and clarity. You’ll also be key to shaping client-facing mock-ups and visuals at early concept stages. Key … Responsibilities: Design spatial storyboards and interaction flows for location-based mobile AR experiences Use Figma and Miro to communicate user experience logic and product vision Create early visual mock-ups to support pitches and proposals to clients Deliver design decks and documentation that articulate user journeys, interaction logic, and visual direction for internal stakeholders and clients More ❯