Wales, Yorkshire, United Kingdom Hybrid / WFH Options
IQUW Group
Overview Job Description Major Incident & Problem Manager Grade: 4 Reporting to: Head of IT Service Management Location: Swansea About us IQUW is a speciality (re)insurer at Lloyd's (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and … help get under the skin of the most difficult insurance risks, helping build products to meet their customer's needs. The role We are seeking a proactive and experienced Incident and Problem Manager to take ownership of our Incident, Major Incident and Problem Management processes. This role is critical in reducing operational disruption, improving service reliability, and … recurrence. We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home. Key responsibilities Major Incident Management Own and manage the end-to-end Major Incident process, ensuring efficient and effective response, resolution, and communication. Act as the primary point of escalation during More ❯
About the Role: We are seeking an experienced IncidentResponse Analyst for an established utilities business in Newport. This position plays a crucial part in enhancing the cyber resilience of the business by providing actionable insights, informing decision-making, and proactively contributing to mitigating potential threats. The success candidate will collaborate with various teams, both internal and external … to ensure a comprehensive understanding of the threat landscape and response to any incidents. Working within the security operations centre (SOC), the primary responsibility is to rapidly investigate and document cybersecurity incidents within the organisation. Key Responsibilities: (not limited to) Monitor and analyse network traffic, system logs, and other data sources to identify potential security incidents. Investigate alerts and … suspicious activity to determine if an incident has occurred. Contain affected systems and networks to prevent the incident from spreading. Implement temporary measures to mitigate the impact of the incident. Work with other teams, such as IT and security operations, to develop and implement a containment strategy. Analyse incident data to determine the root cause of the More ❯
About the Role: We are seeking an experienced IncidentResponse Analyst for an established utilities business in Newport. This position plays a crucial part in enhancing the cyber resilience of the business by providing actionable insights, informing decision-making, and proactively contributing to mitigating potential threats. The success candidate will collaborate with various teams, both internal and external … to ensure a comprehensive understanding of the threat landscape and response to any incidents. Working within the security operations centre (SOC), the primary responsibility is to rapidly investigate and document cybersecurity incidents within the organisation. Key Responsibilities: (not limited to) Monitor and analyse network traffic, system logs, and other data sources to identify potential security incidents. Investigate alerts and … suspicious activity to determine if an incident has occurred. Contain affected systems and networks to prevent the incident from spreading. Implement temporary measures to mitigate the impact of the incident. Work with other teams, such as IT and security operations, to develop and implement a containment strategy. Analyse incident data to determine the root cause of the More ❯
Birmingham, England, United Kingdom Hybrid / WFH Options
Anson McCade
SIEM solutions. Onboard and normalise log sources across both cloud and on-premise environments. Develop and optimise analytical rules for advanced threat detection and behavioural analysis. Design and implement incidentresponse playbooks and integrate them with SOAR platforms to automate triage and response. Conduct threat modelling exercises (MITRE ATT&CK, STRIDE, Cyber Kill Chain) and translate them into … actionable use cases. Perform in-depth investigations, coordinate incidentresponse, and collaborate with threat intelligence teams. Produce dashboards, reports, and insights on security posture and incident trends. Support scoping and demonstrations of SOC tools for new opportunities. Mentor junior analysts and contribute to continual service improvements. What We’re Looking For 3+ years experience in SOC/… NOC Environments Strong experience with SIEM - IBM QRadar . Experience with log parsing, KQL/SPL/AQL, and scripting (Python, PowerShell). Solid understanding of threat detection, incidentresponse, vulnerability management, and penetration testing . Familiarity with frameworks such as MITRE ATT&CK, NIST, and CIS . Strong communication and presentation skills, with the ability to work More ❯
resilient digital world. You will act as a critical liaison between client stakeholders and internal operational teams, ensuring the delivery of world-class cyber security services. You'll drive incidentresponse coordination, lead vulnerability management efforts, and ensure service excellence through strategic oversight and hands-on technical engagement. What You'll Be Doing Serve as the key point … of contact and escalation for clients across SOC services. Coordinate incidentresponse activities, leading investigation, containment, and remediation alongside technical teams. Manage post-incident reporting and continuous service improvement initiatives. Support compliance with SLAs and ensure services meet contractual, operational, and quality standards. Lead service reviews and present performance reports to clients (weekly/monthly). Oversee … of experience in technical support for SOC or Cyber Security operations. 5+ years of vulnerability management experience, with demonstrable risk-based prioritisation skills. Proven leadership in high-pressure, crisis-response situations. Strong client relationship management and stakeholder engagement skills. In-depth understanding of incidentresponse frameworks and operational delivery. Experience managing IDS/IPS technologies and security More ❯
resilient digital world. You will act as a critical liaison between client stakeholders and internal operational teams, ensuring the delivery of world-class cyber security services. You'll drive incidentresponse coordination, lead vulnerability management efforts, and ensure service excellence through strategic oversight and hands-on technical engagement. What You'll Be Doing Serve as the key point … of contact and escalation for clients across SOC services. Coordinate incidentresponse activities, leading investigation, containment, and remediation alongside technical teams. Manage post-incident reporting and continuous service improvement initiatives. Support compliance with SLAs and ensure services meet contractual, operational, and quality standards. Lead service reviews and present performance reports to clients (weekly/monthly). Oversee … of experience in technical support for SOC or Cyber Security operations. 5+ years of vulnerability management experience, with demonstrable risk-based prioritisation skills. Proven leadership in high-pressure, crisis-response situations. Strong client relationship management and stakeholder engagement skills. In-depth understanding of incidentresponse frameworks and operational delivery. Experience managing IDS/IPS technologies and security More ❯
resilient digital world. You will act as a critical liaison between client stakeholders and internal operational teams, ensuring the delivery of world-class cyber security services. You'll drive incidentresponse coordination, lead vulnerability management efforts, and ensure service excellence through strategic oversight and hands-on technical engagement. What You'll Be Doing Serve as the key point … of contact and escalation for clients across SOC services. Coordinate incidentresponse activities, leading investigation, containment, and remediation alongside technical teams. Manage post-incident reporting and continuous service improvement initiatives. Support compliance with SLAs and ensure services meet contractual, operational, and quality standards. Lead service reviews and present performance reports to clients (weekly/monthly). Oversee … of experience in technical support for SOC or Cyber Security operations. 5+ years of vulnerability management experience, with demonstrable risk-based prioritisation skills. Proven leadership in high-pressure, crisis-response situations. Strong client relationship management and stakeholder engagement skills. In-depth understanding of incidentresponse frameworks and operational delivery. Experience managing IDS/IPS technologies and security More ❯
resilient digital world. You will act as a critical liaison between client stakeholders and internal operational teams, ensuring the delivery of world-class cyber security services. You'll drive incidentresponse coordination, lead vulnerability management efforts, and ensure service excellence through strategic oversight and hands-on technical engagement. What You'll Be Doing Serve as the key point … of contact and escalation for clients across SOC services. Coordinate incidentresponse activities, leading investigation, containment, and remediation alongside technical teams. Manage post-incident reporting and continuous service improvement initiatives. Support compliance with SLAs and ensure services meet contractual, operational, and quality standards. Lead service reviews and present performance reports to clients (weekly/monthly). Oversee … of experience in technical support for SOC or Cyber Security operations. 5+ years of vulnerability management experience, with demonstrable risk-based prioritisation skills. Proven leadership in high-pressure, crisis-response situations. Strong client relationship management and stakeholder engagement skills. In-depth understanding of incidentresponse frameworks and operational delivery. Experience managing IDS/IPS technologies and security More ❯
resilient digital world. You will act as a critical liaison between client stakeholders and internal operational teams, ensuring the delivery of world-class cyber security services. You'll drive incidentresponse coordination, lead vulnerability management efforts, and ensure service excellence through strategic oversight and hands-on technical engagement. What You'll Be Doing Serve as the key point … of contact and escalation for clients across SOC services. Coordinate incidentresponse activities, leading investigation, containment, and remediation alongside technical teams. Manage post-incident reporting and continuous service improvement initiatives. Support compliance with SLAs and ensure services meet contractual, operational, and quality standards. Lead service reviews and present performance reports to clients (weekly/monthly). Oversee … of experience in technical support for SOC or Cyber Security operations. 5+ years of vulnerability management experience, with demonstrable risk-based prioritisation skills. Proven leadership in high-pressure, crisis-response situations. Strong client relationship management and stakeholder engagement skills. In-depth understanding of incidentresponse frameworks and operational delivery. Experience managing IDS/IPS technologies and security More ❯
Wolverhampton, United Kingdom Hybrid / WFH Options
Anson Mccade
resilient digital world. You will act as a critical liaison between client stakeholders and internal operational teams, ensuring the delivery of world-class cyber security services. You'll drive incidentresponse coordination, lead vulnerability management efforts, and ensure service excellence through strategic oversight and hands-on technical engagement. What You'll Be Doing Serve as the key point … of contact and escalation for clients across SOC services. Coordinate incidentresponse activities, leading investigation, containment, and remediation alongside technical teams. Manage post-incident reporting and continuous service improvement initiatives. Support compliance with SLAs and ensure services meet contractual, operational, and quality standards. Lead service reviews and present performance reports to clients (weekly/monthly). Oversee … of experience in technical support for SOC or Cyber Security operations. 5+ years of vulnerability management experience, with demonstrable risk-based prioritisation skills. Proven leadership in high-pressure, crisis-response situations. Strong client relationship management and stakeholder engagement skills. In-depth understanding of incidentresponse frameworks and operational delivery. Experience managing IDS/IPS technologies and security More ❯
Gloucester, Gloucestershire, United Kingdom Hybrid / WFH Options
Anson Mccade
resilient digital world. You will act as a critical liaison between client stakeholders and internal operational teams, ensuring the delivery of world-class cyber security services. You'll drive incidentresponse coordination, lead vulnerability management efforts, and ensure service excellence through strategic oversight and hands-on technical engagement. What You'll Be Doing Serve as the key point … of contact and escalation for clients across SOC services. Coordinate incidentresponse activities, leading investigation, containment, and remediation alongside technical teams. Manage post-incident reporting and continuous service improvement initiatives. Support compliance with SLAs and ensure services meet contractual, operational, and quality standards. Lead service reviews and present performance reports to clients (weekly/monthly). Oversee … of experience in technical support for SOC or Cyber Security operations. 5+ years of vulnerability management experience, with demonstrable risk-based prioritisation skills. Proven leadership in high-pressure, crisis-response situations. Strong client relationship management and stakeholder engagement skills. In-depth understanding of incidentresponse frameworks and operational delivery. Experience managing IDS/IPS technologies and security More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Anson Mccade
resilient digital world. You will act as a critical liaison between client stakeholders and internal operational teams, ensuring the delivery of world-class cyber security services. You'll drive incidentresponse coordination, lead vulnerability management efforts, and ensure service excellence through strategic oversight and hands-on technical engagement. What You'll Be Doing Serve as the key point … of contact and escalation for clients across SOC services. Coordinate incidentresponse activities, leading investigation, containment, and remediation alongside technical teams. Manage post-incident reporting and continuous service improvement initiatives. Support compliance with SLAs and ensure services meet contractual, operational, and quality standards. Lead service reviews and present performance reports to clients (weekly/monthly). Oversee … of experience in technical support for SOC or Cyber Security operations. 5+ years of vulnerability management experience, with demonstrable risk-based prioritisation skills. Proven leadership in high-pressure, crisis-response situations. Strong client relationship management and stakeholder engagement skills. In-depth understanding of incidentresponse frameworks and operational delivery. Experience managing IDS/IPS technologies and security More ❯
Peterborough, Cambridgeshire, United Kingdom Hybrid / WFH Options
Anson Mccade
resilient digital world. You will act as a critical liaison between client stakeholders and internal operational teams, ensuring the delivery of world-class cyber security services. You'll drive incidentresponse coordination, lead vulnerability management efforts, and ensure service excellence through strategic oversight and hands-on technical engagement. What You'll Be Doing Serve as the key point … of contact and escalation for clients across SOC services. Coordinate incidentresponse activities, leading investigation, containment, and remediation alongside technical teams. Manage post-incident reporting and continuous service improvement initiatives. Support compliance with SLAs and ensure services meet contractual, operational, and quality standards. Lead service reviews and present performance reports to clients (weekly/monthly). Oversee … of experience in technical support for SOC or Cyber Security operations. 5+ years of vulnerability management experience, with demonstrable risk-based prioritisation skills. Proven leadership in high-pressure, crisis-response situations. Strong client relationship management and stakeholder engagement skills. In-depth understanding of incidentresponse frameworks and operational delivery. Experience managing IDS/IPS technologies and security More ❯
Guildford, Surrey, United Kingdom Hybrid / WFH Options
Anson Mccade
resilient digital world. You will act as a critical liaison between client stakeholders and internal operational teams, ensuring the delivery of world-class cyber security services. You'll drive incidentresponse coordination, lead vulnerability management efforts, and ensure service excellence through strategic oversight and hands-on technical engagement. What You'll Be Doing Serve as the key point … of contact and escalation for clients across SOC services. Coordinate incidentresponse activities, leading investigation, containment, and remediation alongside technical teams. Manage post-incident reporting and continuous service improvement initiatives. Support compliance with SLAs and ensure services meet contractual, operational, and quality standards. Lead service reviews and present performance reports to clients (weekly/monthly). Oversee … of experience in technical support for SOC or Cyber Security operations. 5+ years of vulnerability management experience, with demonstrable risk-based prioritisation skills. Proven leadership in high-pressure, crisis-response situations. Strong client relationship management and stakeholder engagement skills. In-depth understanding of incidentresponse frameworks and operational delivery. Experience managing IDS/IPS technologies and security More ❯
Basildon, Essex, United Kingdom Hybrid / WFH Options
Anson Mccade
resilient digital world. You will act as a critical liaison between client stakeholders and internal operational teams, ensuring the delivery of world-class cyber security services. You'll drive incidentresponse coordination, lead vulnerability management efforts, and ensure service excellence through strategic oversight and hands-on technical engagement. What You'll Be Doing Serve as the key point … of contact and escalation for clients across SOC services. Coordinate incidentresponse activities, leading investigation, containment, and remediation alongside technical teams. Manage post-incident reporting and continuous service improvement initiatives. Support compliance with SLAs and ensure services meet contractual, operational, and quality standards. Lead service reviews and present performance reports to clients (weekly/monthly). Oversee … of experience in technical support for SOC or Cyber Security operations. 5+ years of vulnerability management experience, with demonstrable risk-based prioritisation skills. Proven leadership in high-pressure, crisis-response situations. Strong client relationship management and stakeholder engagement skills. In-depth understanding of incidentresponse frameworks and operational delivery. Experience managing IDS/IPS technologies and security More ❯
Basingstoke, Hampshire, United Kingdom Hybrid / WFH Options
Anson Mccade
resilient digital world. You will act as a critical liaison between client stakeholders and internal operational teams, ensuring the delivery of world-class cyber security services. You'll drive incidentresponse coordination, lead vulnerability management efforts, and ensure service excellence through strategic oversight and hands-on technical engagement. What You'll Be Doing Serve as the key point … of contact and escalation for clients across SOC services. Coordinate incidentresponse activities, leading investigation, containment, and remediation alongside technical teams. Manage post-incident reporting and continuous service improvement initiatives. Support compliance with SLAs and ensure services meet contractual, operational, and quality standards. Lead service reviews and present performance reports to clients (weekly/monthly). Oversee … of experience in technical support for SOC or Cyber Security operations. 5+ years of vulnerability management experience, with demonstrable risk-based prioritisation skills. Proven leadership in high-pressure, crisis-response situations. Strong client relationship management and stakeholder engagement skills. In-depth understanding of incidentresponse frameworks and operational delivery. Experience managing IDS/IPS technologies and security More ❯
Liverpool, Lancashire, United Kingdom Hybrid / WFH Options
Anson Mccade
resilient digital world. You will act as a critical liaison between client stakeholders and internal operational teams, ensuring the delivery of world-class cyber security services. You'll drive incidentresponse coordination, lead vulnerability management efforts, and ensure service excellence through strategic oversight and hands-on technical engagement. What You'll Be Doing Serve as the key point … of contact and escalation for clients across SOC services. Coordinate incidentresponse activities, leading investigation, containment, and remediation alongside technical teams. Manage post-incident reporting and continuous service improvement initiatives. Support compliance with SLAs and ensure services meet contractual, operational, and quality standards. Lead service reviews and present performance reports to clients (weekly/monthly). Oversee … of experience in technical support for SOC or Cyber Security operations. 5+ years of vulnerability management experience, with demonstrable risk-based prioritisation skills. Proven leadership in high-pressure, crisis-response situations. Strong client relationship management and stakeholder engagement skills. In-depth understanding of incidentresponse frameworks and operational delivery. Experience managing IDS/IPS technologies and security More ❯
Exeter, Devon, United Kingdom Hybrid / WFH Options
Anson Mccade
resilient digital world. You will act as a critical liaison between client stakeholders and internal operational teams, ensuring the delivery of world-class cyber security services. You'll drive incidentresponse coordination, lead vulnerability management efforts, and ensure service excellence through strategic oversight and hands-on technical engagement. What You'll Be Doing Serve as the key point … of contact and escalation for clients across SOC services. Coordinate incidentresponse activities, leading investigation, containment, and remediation alongside technical teams. Manage post-incident reporting and continuous service improvement initiatives. Support compliance with SLAs and ensure services meet contractual, operational, and quality standards. Lead service reviews and present performance reports to clients (weekly/monthly). Oversee … of experience in technical support for SOC or Cyber Security operations. 5+ years of vulnerability management experience, with demonstrable risk-based prioritisation skills. Proven leadership in high-pressure, crisis-response situations. Strong client relationship management and stakeholder engagement skills. In-depth understanding of incidentresponse frameworks and operational delivery. Experience managing IDS/IPS technologies and security More ❯
Coventry, Warwickshire, United Kingdom Hybrid / WFH Options
Anson Mccade
resilient digital world. You will act as a critical liaison between client stakeholders and internal operational teams, ensuring the delivery of world-class cyber security services. You'll drive incidentresponse coordination, lead vulnerability management efforts, and ensure service excellence through strategic oversight and hands-on technical engagement. What You'll Be Doing Serve as the key point … of contact and escalation for clients across SOC services. Coordinate incidentresponse activities, leading investigation, containment, and remediation alongside technical teams. Manage post-incident reporting and continuous service improvement initiatives. Support compliance with SLAs and ensure services meet contractual, operational, and quality standards. Lead service reviews and present performance reports to clients (weekly/monthly). Oversee … of experience in technical support for SOC or Cyber Security operations. 5+ years of vulnerability management experience, with demonstrable risk-based prioritisation skills. Proven leadership in high-pressure, crisis-response situations. Strong client relationship management and stakeholder engagement skills. In-depth understanding of incidentresponse frameworks and operational delivery. Experience managing IDS/IPS technologies and security More ❯
Edinburgh, Midlothian, United Kingdom Hybrid / WFH Options
Anson Mccade
resilient digital world. You will act as a critical liaison between client stakeholders and internal operational teams, ensuring the delivery of world-class cyber security services. You'll drive incidentresponse coordination, lead vulnerability management efforts, and ensure service excellence through strategic oversight and hands-on technical engagement. What You'll Be Doing Serve as the key point … of contact and escalation for clients across SOC services. Coordinate incidentresponse activities, leading investigation, containment, and remediation alongside technical teams. Manage post-incident reporting and continuous service improvement initiatives. Support compliance with SLAs and ensure services meet contractual, operational, and quality standards. Lead service reviews and present performance reports to clients (weekly/monthly). Oversee … of experience in technical support for SOC or Cyber Security operations. 5+ years of vulnerability management experience, with demonstrable risk-based prioritisation skills. Proven leadership in high-pressure, crisis-response situations. Strong client relationship management and stakeholder engagement skills. In-depth understanding of incidentresponse frameworks and operational delivery. Experience managing IDS/IPS technologies and security More ❯
Slough, Berkshire, United Kingdom Hybrid / WFH Options
Anson Mccade
resilient digital world. You will act as a critical liaison between client stakeholders and internal operational teams, ensuring the delivery of world-class cyber security services. You'll drive incidentresponse coordination, lead vulnerability management efforts, and ensure service excellence through strategic oversight and hands-on technical engagement. What You'll Be Doing Serve as the key point … of contact and escalation for clients across SOC services. Coordinate incidentresponse activities, leading investigation, containment, and remediation alongside technical teams. Manage post-incident reporting and continuous service improvement initiatives. Support compliance with SLAs and ensure services meet contractual, operational, and quality standards. Lead service reviews and present performance reports to clients (weekly/monthly). Oversee … of experience in technical support for SOC or Cyber Security operations. 5+ years of vulnerability management experience, with demonstrable risk-based prioritisation skills. Proven leadership in high-pressure, crisis-response situations. Strong client relationship management and stakeholder engagement skills. In-depth understanding of incidentresponse frameworks and operational delivery. Experience managing IDS/IPS technologies and security More ❯
Derby, Derbyshire, United Kingdom Hybrid / WFH Options
Anson Mccade
resilient digital world. You will act as a critical liaison between client stakeholders and internal operational teams, ensuring the delivery of world-class cyber security services. You'll drive incidentresponse coordination, lead vulnerability management efforts, and ensure service excellence through strategic oversight and hands-on technical engagement. What You'll Be Doing Serve as the key point … of contact and escalation for clients across SOC services. Coordinate incidentresponse activities, leading investigation, containment, and remediation alongside technical teams. Manage post-incident reporting and continuous service improvement initiatives. Support compliance with SLAs and ensure services meet contractual, operational, and quality standards. Lead service reviews and present performance reports to clients (weekly/monthly). Oversee … of experience in technical support for SOC or Cyber Security operations. 5+ years of vulnerability management experience, with demonstrable risk-based prioritisation skills. Proven leadership in high-pressure, crisis-response situations. Strong client relationship management and stakeholder engagement skills. In-depth understanding of incidentresponse frameworks and operational delivery. Experience managing IDS/IPS technologies and security More ❯
Southampton, Hampshire, United Kingdom Hybrid / WFH Options
Anson Mccade
resilient digital world. You will act as a critical liaison between client stakeholders and internal operational teams, ensuring the delivery of world-class cyber security services. You'll drive incidentresponse coordination, lead vulnerability management efforts, and ensure service excellence through strategic oversight and hands-on technical engagement. What You'll Be Doing Serve as the key point … of contact and escalation for clients across SOC services. Coordinate incidentresponse activities, leading investigation, containment, and remediation alongside technical teams. Manage post-incident reporting and continuous service improvement initiatives. Support compliance with SLAs and ensure services meet contractual, operational, and quality standards. Lead service reviews and present performance reports to clients (weekly/monthly). Oversee … of experience in technical support for SOC or Cyber Security operations. 5+ years of vulnerability management experience, with demonstrable risk-based prioritisation skills. Proven leadership in high-pressure, crisis-response situations. Strong client relationship management and stakeholder engagement skills. In-depth understanding of incidentresponse frameworks and operational delivery. Experience managing IDS/IPS technologies and security More ❯
Antrim, County Antrim, United Kingdom Hybrid / WFH Options
Anson Mccade
resilient digital world. You will act as a critical liaison between client stakeholders and internal operational teams, ensuring the delivery of world-class cyber security services. You'll drive incidentresponse coordination, lead vulnerability management efforts, and ensure service excellence through strategic oversight and hands-on technical engagement. What You'll Be Doing Serve as the key point … of contact and escalation for clients across SOC services. Coordinate incidentresponse activities, leading investigation, containment, and remediation alongside technical teams. Manage post-incident reporting and continuous service improvement initiatives. Support compliance with SLAs and ensure services meet contractual, operational, and quality standards. Lead service reviews and present performance reports to clients (weekly/monthly). Oversee … of experience in technical support for SOC or Cyber Security operations. 5+ years of vulnerability management experience, with demonstrable risk-based prioritisation skills. Proven leadership in high-pressure, crisis-response situations. Strong client relationship management and stakeholder engagement skills. In-depth understanding of incidentresponse frameworks and operational delivery. Experience managing IDS/IPS technologies and security More ❯
Brighton, Sussex, United Kingdom Hybrid / WFH Options
Anson Mccade
resilient digital world. You will act as a critical liaison between client stakeholders and internal operational teams, ensuring the delivery of world-class cyber security services. You'll drive incidentresponse coordination, lead vulnerability management efforts, and ensure service excellence through strategic oversight and hands-on technical engagement. What You'll Be Doing Serve as the key point … of contact and escalation for clients across SOC services. Coordinate incidentresponse activities, leading investigation, containment, and remediation alongside technical teams. Manage post-incident reporting and continuous service improvement initiatives. Support compliance with SLAs and ensure services meet contractual, operational, and quality standards. Lead service reviews and present performance reports to clients (weekly/monthly). Oversee … of experience in technical support for SOC or Cyber Security operations. 5+ years of vulnerability management experience, with demonstrable risk-based prioritisation skills. Proven leadership in high-pressure, crisis-response situations. Strong client relationship management and stakeholder engagement skills. In-depth understanding of incidentresponse frameworks and operational delivery. Experience managing IDS/IPS technologies and security More ❯