Service Desk Engineer
- Hiring Organisation
- RFA
- Location
- London, South East England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £35,000 - £48,000 per annum
automation. Participate in onboarding and offboarding processes including provisioning, deprovisioning, access reviews, and asset management. Support hybrid and remote workforce technologies including VPN, virtual desktops, collaboration platforms, and cloud applications. Meet established service metrics including SLA attainment, ticket quality, first-contact resolution, and customer satisfaction goals. Participate in after … Android platforms. Working knowledge of cybersecurity concepts including MFA, Conditional Access, endpoint protection, phishing prevention, and identity management. Familiarity with Azure, AWS, virtual desktop infrastructure (VDI), and SaaS application administration. Experience with ITSM platforms such as ConnectWise, ServiceNow, HaloPSA, Autotask, or similar systems. Knowledge of ITIL service management ...