CRM Product Manager
- Hiring Organisation
- Sadler Recruitment
- Location
- Cardiff, Wales, United Kingdom
customer service, sales and its contact centre, with a bespoke front end built for customer service teams and dedicated tooling for sales. HubSpot AI is already in use, including a live chatbot, and the business also runs Optimizely alongside advanced marketing and service automation. The CRM Product Manager will take … digital capability. Responsibilities Developing and maintaining the CRM strategy in conjunction with key business stakeholders Acting as CRM business owner, identifying opportunities to use AI and platform capability to improve customer experience and operational efficiency Leading business and process change relating to the CRM system Facilitating product working sessions that ...