1 of 1 IT Support Analyst Jobs in Wales

Join us at Birmingham City Football Club as a IT Support Analyst to help improve our ways of working to deliver smarter, more efficient technology across the organisation. You'll play a hands-on role in this transformation, helping to deliver secure, reliable, and innovative IT services that empower our teams every day. Key Responsibilities: Technical … Support & Troubleshooting Provide professional and efficient 1st and 2nd line support, ensuring a high standard of customer service Diagnose, resolve, and document technical issues both on-site and remotely Escalate complex 3rd line issues when required Install, configure, and troubleshoot PC, laptop, and Mac hardware/software Manage and maintain the Asset Register for all hardware and software … licences Systems Administration & Maintenance Carry out scheduled maintenance tasks on IT systems and services Support the procurement of IT equipment aligned with budgets and transformation goals Manage relationships with third-party suppliers and service providers Create and maintain documentation for standards, builds, and procedures Identify opportunities for automation, simplification, and better use of technology to drive continuous More ❯