As a member of the IT Technical Support Team, you will be responsible for supporting and maintaining the Welsh Rugby Union's network of ApplemacOS systems. This includes day-to-day administration, troubleshooting user issues, diagnosing software and hardware faults, and liaising directly with vendors and suppliers to resolve technical problems. The role may require travel between sites … and occasional support at users' homes. You will work closely with Rugby departments, providing general macOS support and contributing to research and development projects to enhance the IT environment. Closing Date: 11/07/2025 The Person Experience of managing and using helpdesk solution for the business Excellent telephone manner and support skills Experience of supporting business key … applications alongside IT Team members Strong interpersonal skills and relationship management. macOS & Apple Ecosystem Expertise: Strong experience supporting macOS in enterprise environments; desirable to hold Apple Certified Support Professional (ACSP) or equivalent certification. Mobile Device Management (MDM): Proficient in deploying and managing Apple devices using tools such as Kandji, AirWatch, Jamf, Meraki, and Apple Business Manager. IT Infrastructure More ❯
thrives in excellence? Feel free to reach out and apply today! Key Responsibilities: Provide support for desktops, laptops, printers, and peripherals Re-image devices and configure applications Troubleshoot Windows OS, hardware, and enterprise apps Coordinate vendor support for hardware issues Document incidents/resolutions in ITSM tools (e.g., ServiceNow) Install and configure PCs, mobile devices, and related software Support … repairs Provide onsite/remote technical support Manage and resolve tickets within SLA Create and maintain support documentation Required Skills: Strong knowledge of PC hardware, Windows 10/11, MacOS, Android Experience with software installs, device refresh, and application support Understanding of LAN/WAN, Wi-Fi, VOIP, printing, and firewall basics Skilled in ITSM tools and More ❯
Pro data management workflows. Ensure devices adhere to high security standards, conduct vulnerability assessments, and proactively address potential security risks. Software Deployment & Patch Management: Packaging, deployment, and updating of macOS, iOS, and third-party applications. Manage and maintain enterprise macOS images, service packs, and updates, including quality control, testing, and verification. Develop and implement efficient patch management strategies … problem resolution. Essential Qualifications: Jamf 400 Certification (Jamf Certified Expert - Jamf Pro) is mandatory. Proven experience managing smalll/medium scale Apple device deployments (e.g., 500+ devices) Knowledge of macOS, iOS, iPadOS, and tvOS operating systems. Experience with API integrations (RESTful APIs) for Jamf Pro and other systems. Proficiency in working with property list (.plist) files, JSON, and SQLite More ❯
Pro data management workflows. Ensure devices adhere to high security standards, conduct vulnerability assessments, and proactively address potential security risks. Software Deployment & Patch Management: Packaging, deployment, and updating of macOS, iOS, and third-party applications. Manage and maintain enterprise macOS images, service packs, and updates, including quality control, testing, and verification. Develop and implement efficient patch management strategies … problem resolution. Essential Qualifications: Jamf 400 Certification (Jamf Certified Expert - Jamf Pro) is mandatory. Proven experience managing smalll/medium scale Apple device deployments (e.g., 500+ devices) Knowledge of macOS, iOS, iPadOS, and tvOS operating systems. Experience with API integrations (RESTful APIs) for Jamf Pro and other systems. Proficiency in working with property list (.plist) files, JSON, and SQLite More ❯
TCP/IP, DNS, VPN, etc.). Strong knowledge of network security technologies such as firewalls, IDS/IPS, NX Agents Strong knowledge with common operating systems (Windows, Linux, macOS) and their security features. Interview process This will be a two-stage interview process, including an introductory call and a competency-based interview. Working Schedule We are based in More ❯
