IT Service Desk Analyst
- Hiring Organisation
- Greenfield I T Recruitment
- Location
- Caerphilly, Mid Glamorgan, Wales, United Kingdom
- Employment Type
- Full-Time
- Salary
- £35,000 - £300,000 per annum
fast-paced environment. The Role As the first point of contact for IT-related issues, you will provide first-line support across hardware, software, Microsoft 365, and basic networking. You’ll be responsible for logging and managing incidents, supporting users across the business, and assisting with onboarding, device setup … account administration. Key Responsibilities Provide first-line IT support via phone, email, and ticketing systems. Troubleshoot hardware, software, and connectivity issues. Support Microsoft 365 applications including Outlook and Teams. Configure laptops, desktops, printers, and mobile devices. Assist with user onboarding/offboarding and access management. Support IT security processes ...