Customer Technical Support Specialist
- Hiring Organisation
- Brook Street UK
- Location
- Cardiff, South Glamorgan, Wales, United Kingdom
- Employment Type
- Permanent
- Salary
- £45,000
with clear and detailed reports when required. Assist customers with onboarding, feature use, and best-practice advice to maximise value from the platform. Use remote desktop tools (DWAgent) to investigate and resolve issues directly on customer machines when needed. Support the rollout and use of AI-assisted service … Cardiff office as part of a collaborative, supportive team. Desirable Experience supporting customers in healthcare, pharmacy, or NHS-related environments. Familiarity with remote desktop tools (e.g. DWAgent, TeamViewer, AnyDesk). Understanding of cloud-based software, web applications, and IT infrastructure (networking, printers, peripherals). Experience with ...