monitoring,backupmanagement,Intune,Autopilot,andcloud-basedservicedelivery. KeyResponsibilities TeamLeadership&PeopleManagement Lead,mentoranddevelopthe3rdLineEngineeringteam. Setdaily,weeklyandmonthlyprioritiesalignedtobusinessobjectives. Manageresourceallocationandworkloadbalancingacrosscustomerenvironments. Conductperformancereviews,coachingsessionsandpersonaldevelopmentplanning. Createacultureofaccountability,ownershipandtechnicalexcellence. Promoteknowledgesharingandcontinuouslearningacrossthefunction. Supportrecruitment,onboardingandsuccessionplanningactivities. TechnicalLeadership Actastheseniorescalationpointforcomplexinfrastructure,security,networkingandcloudissues. ProvidetechnicalleadershipduringMajorIncidents,ProblemManagementactivitiesandsecurityevents. Driverootcauseanalysisandensurelessonslearnedareimplemented. Reviewtechnicaldesignsandinfrastructurechangestoensurealignmentwithbestpractice. Handsonmanagementofcomplexticketsandensuringcontinueslearningwithintheteam,demonstratingdisciplinesIdentify>resolve>document>learn. DevelopautomationofTicketresolutionandincidentpreventionmethodologyutilisingthecustomerandtheMSPstoolset. Maintainoversightofplatformhealth,resilience,securitypostureandserviceavailability. Ensuretechnicalstandardsareconsistentlyappliedacrossmanagedcustomerenvironments. AccountableforteamperformanceacrossarangeofbusinessandcustomerKpis InfrastructureManagement Providetechnicalleadershipandgovernanceacross: MicrosoftAzure MicrosoftEntraID MicrosoftIntune WindowsDefenderforEndpoint Microsoft365 WindowsServer ActiveDirectory … Virtualisationplatforms Storagetechnologies Backupandrecoveryplatforms Enterprisenetworking Firewallsandsecureconnectivitysolutions Endpointmanagementplatforms RMMsolutions MDMplatforms Monitoringandalertingtechnologies Therolewillalsooverseeinfrastructurepatching,endpointcompliance,securityhardeningandservicecontinuityactivities. Security&Compliance Maintainoversightofsecurityoperationsacrosscustomerenvironments. Ensurevulnerabilitiesareidentified,prioritisedandremediated. Leadsecurityincidentinvestigationsandcoordinateresponses. Monitorsecuritytrendsandemergingthreats. EnsureadherencetotheMSPssecuritystandards,ISOcontrolsandcustomercontractualrequirements. Drivecontinualimprovementinsecuritymonitoring,reportingandoperationalmaturity. Collaboratewithcomplianceandgovernanceteamstosupportauditsandcertifications. Thesuccessfulcandidatewillpossessstrongexperienceinvestigatingandresolvingincidentsacrossnetworks,endpoints,cloudplatformsandidentityserviceswhilstoperatingwithinformalSecurityIncidentandMajorIncidentprocesses. ServiceManagement&ITILGovernance OperateinaccordancewithITILandITSMbestpractice. OwnandimproveL3IncidentManagementprocesses. ShiftleftdrivetoL2,ensuringL2teamshavetheskills,toolsandaccessrequiredtoresolveincidentswithouttheneedforL3orArchitectintervention. ReducerecurringincidentsthroughProblemManagementandtrendanalysis. EnsureSLA,KPIandcontractualcommitmentsareachieved. Driveservicematurityinitiativesandoperationalimprovements. Supportknowledgemanagementandshift-leftstrategies. TheMSPsservicegovernancemodelincludesobjectivesaroundSLAperformance,incidentresolution,customersatisfaction,reducingagedincidentsandeffectiveknowledgemanagement. Reporting&DataAnalytics Produceweeklyandmonthlyoperationalandserviceperformancereports. Analyseinfrastructure,securityandserviceperformancetrendsandprovideinsights. ...