4 of 4 Team Leader Jobs in Wales

in our scaling and agile environment. This is a Hybrid role; the Disputes team works from our Cardiff Office, 3 days per week. Disputes Team Leader We are seeking an experienced and motivated Disputes Team Leader to lead our dedicated team of Disputes Officers. In this critical role, you will … our customers and the business against financial loss. You will be the subject matter expert on payment disputes, combining deep scheme knowledge with exceptional leadership skills to drive team performance, optimise processes, and protect our revenue. This is a fantastic opportunity for a disputes/chargeback professional looking to take on a leadership role in a high-growth … FinTech. We’re Looking For Lead, mentor, and develop a team of Disputes officers, fostering a culture of high performance, accuracy, and continuous improvement. Manage daily operations, including workload allocation and performance reviews. Oversee the entire dispute lifecycle for our Visa transactions, from the initial customer claim through to arbitration while ensuring all dispute processing activities are fully More ❯

be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment. This is an office-based role; the Customer Support team works from our Cardiff City Centre Office. After passing the probation period, the requirement will be to work in the office 4 days a week, and 1 day from … home. What You’ll Be Doing As a Team Lead, your primary role is to drive performance, growth, and engagement within your team while fostering a supportive and accountable culture. Your success is reflected in your team’s results, satisfaction, and overall well-being. You’ll use your leadership skills to cultivate a high … performing, ambitious team and ensure industry-leading customer service. Lead a team of up to 10 agents to deliver exceptional outcomes for customers and the business. Support the Customer Support Manager in driving positive departmental changes. Develop team skills through 1:1s, coaching, huddles, and meetings. Build strong relationships with key internal stakeholders. Act More ❯

Software Development Team Lead - OFGEM - G6 Full-time (Permanent) National: £61,446 - £80,425 London: £65,835 - £86,547. Published on 8 September 2025. Deadline 22 September 2025 Location Successful candidates may be based in any of our office locations - Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow. About the job Job summary At … the UK's energy future, fighting for robust, secure and innovative systems that power vital Net Zero and social impact schemes. We're looking for a Software Development Team Lead to join us and lead a high-performing development team delivering strategic digital solutions at the heart of government-backed green energy transformation. Ofgem is Great … scale government schemes, helping to accelerate the clean energy transition. This is an opportunity to work on meaningful challenges that have tangible environmental and societal impact. As a senior leader in the Digital Development team, you'll play a pivotal role in driving high standards and fostering cross-team collaboration across a talented group of More ❯

Customer Service Team Lead Remote UK £35,000 - £40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy This is a brilliant opportunity for a Customer Support Manager/Team Lead to join an exciting and rapidly growing company who will offer autonomy and the ability … sector. All their processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business. In this role you will analyse, improve and help manage the customer support procedures ensuring the team are efficient and aligned with business … objectives. You will be directly involved with customer support tickets and help lead the team to resolve issues. Working closely with various departments you will aim to provide solutions, enhance productivity and lead from the front. The ideal candidate will have proven experience as a Customer Support Team Lead or similar. You will possess strong technical More ❯