for support processes, training materials, and project progress. Required Skills & Experience Proven experience in an IT support or digital retail environment. Strong understanding of retail systems (e.g., POS, inventory, CRM). Excellent problem-solving and communication skills. Ability to manage multiple tasks and priorities in a fast-paced environment. Experience working with cross-functional teams and external vendors. Languages Required More ❯
Central London / West End, London, United Kingdom Hybrid / WFH Options
JELD-WEN, Inc
customer service transformation to improve adoption, user proficiency and performance of our sales and customers service team. This role focuses on our customer experience tools including Salesforce New Org CRM, Field Service & Visual remote assistance, Telephony, and Infor CPQ. This role will require you to audit the current training material, identify gaps and opportunities, and create training material (e-learning … support with new support function inductions, sales and customer service queries. What you'll need to succeed: Proven experience as a Salesforce Trainer or a similar role focusing on CRM adoption and user training. Must be fluent in English and German, other languages such as French or Swedish would be beneficial but not essential. Strong understanding of Salesforce CRM functionalities More ❯
