25 of 25 Customer Experience Jobs in West London

More about our mission and what we offer . Job Description About the role Were looking for an experienced Data Scientist to join our Customer Support team in London, working as part of a team based across London and Budapest. Youll help us understand how well our customer support experience is working, identify the biggest opportunities for improvement, and shape the path towards greater automation. This is an analytical Data Science role with a strong product focus. Youll use customer, conversational and operational data to measure service quality, diagnose issues, propose solutions and evaluate whether ...

data-driven and innovative growth decisions while helping to combat financial crime. Financial Crime (Servicing) Platform is our internal risk infrastructure tool that unifies customer onboarding, identities and transaction monitoring controls, ensuring our client is protected against financial crime and meets regulatory requirements and standards. You will lead … analytics efforts in the Financial Crime Platform product team that balances the work between preventing financial crime and enabling a smooth customer experience. We work closely with our FinCrime teams in Fraud, AML, Sanctions, Verification but we are a Platform team. Our work is to enable them, securely ...

within agreed SLAs Coordinate development, testing and deployment of system changes Deliver user training and support to encourage system adoption and best practice Analyse customer and business feedback to drive continuous improvement Ensure data integrity, governance and GDPR compliance across business applications Collaborate with internal teams and external technology … implementing operational change. Proven track record of driving continuous improvement in CRM processes, systems and strategies based on feedback, metrics and industry best practices. Experience in enhancing systems with other business solutions to ensure a seamless end-to-end customer experience across all touch points Proficiency ...

there are significant opportunities to develop your skills, broaden your technical expertise and grow your career. Dedicated Support Engineers play a critical role in customer success, acting as trusted technical advisors who help customers overcome challenges, maximise the value of our platforms and ensure a consistently high-quality service … experience. Job Description Key Responsibilities Apply deep knowledge of CTS services and customer integrations to investigate, troubleshoot and resolve complex or high-priority incidents, coordinating escalations and customer communications as required. Identify valuable technical insights from support cases and contribute to the continuous improvement of team documentation, knowledge ...

Inside Sales Executive – Software & Technology Solutions Location: Remote (UK) Salary: Competitive Base Salary + Performance Bonus Experience: 3+ Years Join a Growing Technology Business We are supporting an innovative software business seeking an energetic and commercially minded Inside Sales Executive to help drive its next phase of growth. This … managing the entire sales journey from initial conversation through to contract completion. This is a consultative sales position where relationship-building, commercial awareness, and customer engagement are just as important as achieving revenue targets. The Opportunity As an Inside Sales Executive, you'll play a key role in generating ...

proposition. Reporting to the Director of Product Marketing for Small Business, this role is ideal for someone who can turn complex innovation into clear customer value, challenge the status quo with bold thinking and bring deep empathy for the needs of small businesses and accountants. Youll … into a clear, compelling and commercially successful proposition. Youll define how the proposition meets the distinct needs of ICPs, shaping the positioning, messaging and customer experience. Working across Product, Commercial, Growth and regional teams, youll define the messaging and positioning of the proposition and lead the GTM strategy ...

Bachelor's degree in Computer Science or a related technical field such as Computer Networking, Information Security, or equivalent practical experience. 5 years of experience automating infrastructure provisioning, developer operations, or continuous integration, delivery, designing, building, deploying of cloud-based solution architectures. Experience with physical and virtual infrastructure … operating systems, or virtualization. Experience in scripting and development languages (e.g., Python, Go, Bash) for Automation. Experience in either Linux/Docker/Kubernetes technologies or Windows and Active Directory environments. Active, or the ability to obtain, a Developed Vetting (DV) UK security clearance. Preferred qualifications: Experience ...

digital transformation consultancy. Company Description Our client has celebrated30 yearsinbusinessand continues to be trusted by global brands to delivertechnology and transformationsolutions that drive customer success. Ourdeepexpertiseenables our customers to navigate the rapidlyevolving technology landscape. We foster strong partnerships withglobal technology leadersincluding Microsoft, AWS, Oracle, Red Hat,OutSystems, Snowflake, ensuring … Youll deliver business solutions on Dynamics and the Power Platform for mid to enterprise-level organisations, across multiple sectors, gaining a valuable breadth of experience along the way. This is a great opportunity to progress your existing skills with a leading Microsoft Partner, working with cutting-edge technologies. ...

Opportunity The User Experience team, which sits within the Digital Delivery Directorate, is made up of user researchers, performance analysts, service designers, interaction designers, and product managers. We collaborate with teams across UK Parliament to help them understand customers, make evidence-led decisions and design experiences and journeys that … further UK Parliaments purpose and meet the needs and expectations of customers and employees no matter the context or channel. The Customer Experience Design Team works alongside other digital and delivery professions such as programme and project managers, change managers, business analysts, content designers, developers, data experts ...

lines. You will ensure those NFRs are accounted for in your products' design and test phases, that your service level indicators are effectively measuring customer experience, and that service level objectives are defined with stakeholders and implemented in production. Job responsibilities Creates and delivers high quality designs, roadmaps …/auditability, resiliency, and security controls. Required qualifications, capabilities, and skills Formal training or certification on site reliability engineering concepts and 5+ years applied experience Fluency in at least one programming language such as Python, Java. Brings an advanced understanding of site reliability culture and principles and a track ...

Youll receive and complete assigned tasks using a handheld device (full training), working efficiently and safely in line with best practice to achieve excellent customer experience About You Candidates will Desirably hold a relevant trade City and Guilds/NVQ qualification to Level 2 Building Maintenance Operative … equivalent. Ideally, you will hold a minimum of a blue CSCS and have excellent working knowledge of health and safety. Customer focused with experience of working in both occupied and void properties, youll have a passion for completing high-quality repairs on time, first time. You must hold ...

client is a leading global investment bank. JOB DESCRIPTION Shape the future of user experience with strategic design initiatives that blend business needs and user insights. As an Experience Design Vice President in CDAO Data Platforms Engineering, you will play a pivotal role in shaping the user experience … subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer ...

senior partner stakeholder management: youll represent our client externally, keep vendors accountable to outcomes, and influence partner priorities and behaviours to protect our clients customer experience, cost, and resilience goals. What youll do Set strategy & build the operating model Define and drive the 13 year strategy for card … manufacturing and deliverybalancing service levels, product experience, cost-to-serve, and transparency. Design the operating model for a scalable global supply chain function (team structure, governance cadence, escalation paths, decision forums, metrics/scorecards). Own the monitoring roadmap (coverage, controls, ROI) so issues are detected early and resolved ...

support our clients retail and service operations. You will define technical standards, ensure best practices, and guide the design of integrated solutions that enhance customer experience and operational efficiency. Success in this role means delivering secure, scalable, and high-performing platforms that enable our client to meet … party tools to recommend enhancements that drive business value. Ensuring compliance with data protection, security, and performance standards across all Salesforce implementations. Qualifications Proven experience as a Salesforce Architect with expertise in Commerce Cloud and Order Management. Strong understanding of Salesforce platform architecture, integration patterns, and security best practices. ...

bridges the gap between complex streaming architecture and real-world Treasury impact. Navigating high-stakes trade-offs across latency, financial cost, regulatory boundaries, and customer experience is second nature to us. This will give you the opportunity to proactively chase clarity using collaborative RFCs, whiteboard sessions, and direct … operating production-grade, low-latency stream processing pipelines using Apache Kafka (or Kafka Streams, Flink, Spark Streaming). Idempotency & Event Reliability: Deep hands-on experience handling duplicate events, out-of-order log processing, late-arriving data, and exactly-once processing semantics in financial or mission-critical domains. Real-Time ...

that your application can be reviewed. Senior Technical Lead Come and join the Field and Onsite Services team at the Littlefish Group Work location: Customer Site (Onsite) Salary: Competitive, plus excellent benefits Here at Littlefish, we're passionate about delivering outstanding user experiences and exceptional IT services … Services team. This is a unique opportunity for a highly skilled technical specialist to become the most senior technical authority within one of our customer environments. You'll work closely with onsite support teams, acting as the go-to expert for complex endpoint, device, operating system and identity-related ...

help drive a truly data-led culture across the organisation. In this senior role, youll shape how the airport uses data to improve customer experience, enhance operational performance and support strategic decision making. As a data SME, youll partner with departments across the airport to build reliable, insightful … reliability, championing a single source of truth and identifying opportunities for automation and process improvement. What Will Make You Successful Youll bring proven experience in senior data, analytics or insight roles, with strong numerical and problem-solving skills and the ability to turn complex data into clear, compelling stories ...

client has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … foster them, its deeply embedded within our DNA. Invest in us and well invest in you. Job Description 5+ years of relevant industry experience in technical project delivery Successfully led difficult technical projects end-to-end using Agile methodologies Proven track record facilitating Agile ceremonies for medium-sized teams ...

enterprise to government, we help visionary organisations turn strategic ambitions into results at scale. Our practices cover AI transformation, data platforms, systems engineering advanced CX and experience design. Our client was founded on one simple idea: if we can create the best possible culture and working environment then everything … opportunities, shape proposals and contribute to bids, especially where user-centred design and public sector delivery are central. What You Bring 7+ years of experience working in a user research or related roles. Deep expertise in user research methods and user-centred practice Strong background in Government/public ...

Inside Sales Representative | GIS & Geospatial Technology Location: TBC Salary: Competitive, plus bonus Experience: 3-5 years We are looking for a commercially driven Inside Sales Representative to join a growing technology business operating within the GIS and geospatial software market. This is an exciting opportunity for a sales professional … enjoys building customer relationships, managing opportunities and closing deals. Working with a well-established partner ecosystem, including the Esri network, you will be responsible for converting qualified inbound enquiries into new business. Rather than focusing heavily on cold outreach, you will work with an existing pipeline of opportunities, guiding ...

organisation. The role will work closely with designers, product teams and senior stakeholders , using research and evidence to shape design decisions, product direction and customer experiences. Key Responsibilities as a UX Researcher Deliver end-to-end user research across multiple initiatives, managing priorities and delivering efficiently. Plan and conduct … design leadership to influence strategic direction and product outcomes. Work independently from research scoping through to delivery , taking ownership of research quality and impact. Experience you'll need Mid-to-senior level experience in User/UX Research within Banking/Financial services. . Strong experience working ...

Technical Product Analyst and help shape the technology that powers smoother, smarter corporate travel. Youll connect the platforms, tools and systems behind our customer and colleague experience, turning complex technical detail into practical improvements that make a visible difference every day. Youll join a values-led business with … platforms, APIs and internal systems so they work together smoothly for customers and colleagues. Spot opportunities to improve system performance, data accuracy and customer experience. Work across product, operations and sales to turn technical detail into practical improvements. About you Youll already be working as a confident Technical Support ...

take ownership, drive improvements and, most importantly, bring people along on the journey. The Role: Take full ownership of Dynamics 365 Sales and Customer Service, managing the product roadmap, enhancements and ongoing development. Work closely with business stakeholders to understand challenges, gather requirements and deliver meaningful improvements. Drive user … helping operational teams understand the value of new functionality and ways of working. Manage and optimise the wider applications portfolio, including Power Pages and Customer Voice. Support the future introduction of Dynamics 365 Business Central. Work with external technology partners to deliver system enhancements and integrations. Identify opportunities ...

currently recruiting for experienced Field Service Engineers to provide hands-on hardware support across North and North West London. This is a mobile, customer-facing role working on behalf of a major technology services provider, supporting Lenovo products across customer sites. You will be responsible for visiting customer … role is largely independent, so we're looking for engineers who are comfortable managing their own workload, travelling between sites and providing a professional customer experience. Lenovo's support team will generally complete the initial diagnostics before a repair is dispatched to you. You'll receive the fault details ...

opportunities. You'll work alongside industry-leading consultants, architects, and delivery teams to help clients unlock the full power of ServiceNow across IT, HR, Customer Operations, Security, and beyond. If you're motivated by creating winning strategies, influencing senior decision-makers, and delivering transformational outcomes for global organisations … have the opportunity to work on some of the market's most exciting digital transformation programmes, helping organisations modernise operations, improve employee and customer experiences, and accelerate business value. What You'll Be Doing Driving the full sales lifecycle for complex ServiceNow opportunities, from strategic engagement through to successful ...