15 of 15 Customer Experience Jobs in West London

Ireland. Learn more at experianplc.com. Job Description We're looking for a Senior Performance Manager to join the eCommerce team. You will optimise and personalise the commercial performance and customer experience of all pages that sit across Experian's consumer site. Your responsibilities will include: Trading meetings: you will contribute performance updates and analysis on key metrics and … to our performance against sales and revenue targets. Performance analysis: rigorously monitor conversion rate performance across all commercial journeys on our app and web platforms. Provide detailed insights into customer behaviour, engagement and funnel analysis to help the business understand the effectiveness of our customer experience and product. Forecasting: collaborate with teams across the consumer business to … a passion to drive commercial performance and help us identify areas of opportunity. Strong understanding of commercial trading and insights Comfortable writing and executing SQL queries Proficient in GA4 (experience in Mixpanel is desirable) Strong understanding of A/B testing and test statistics Highly numerate and data-driven Excel skills (can maintain complex spreadsheets) Experience analysing customer More ❯

Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description We are looking for a product leader who is passionate about applying technology to solve complex customer problems and has expertise designing worldclass B2B SaaS experiences. As the Senior Product Manager you will lead product strategy & customer design to launch the Ascend Studio, an AI … first fraud and credit risk management experience. You will work in a matrixed organisation where you need to navigate across multiple product portfolios. Experience leading large-scale global software launches will be an asset. This is a hybrid London-based role reporting to the Product VP for Ascend Platform. Primary Responsibilities Lead the end-to-end Ascend Studio customer experience Develop a strategic vision for AI enabled workflow, strategy and insights across credit and identity and fraud use cases Coordinate with multiple partner product teams to guide agreement around a common backlog Collaborate with regional product leaders to ensure prioritization understanding across the global portfolio Lead client-centered research in partnership with UX and our regional product More ❯

Customer Success Executive - TOP SaaS Company! Passionate about customer service? Want to work for a leading global company in a fast-paced, tech-driven environment? This is an exciting opportunity to join a well-established, innovative company specializing in patent information solutions . As a Customer Success Executive , you'll be at the heart of ensuring outstanding … customer experiences, driving satisfaction, and building lasting client relationships. The ideal candidate must be fluent in English And ONLY ONE of the following languages: -French -German -Spanish -Portuguese What's in it for you? Engage with Global Clients - Support a diverse customer base, ensuring they get the most from our products. Hybrid Role - A mix of customer support, account management, and product expertise. Career Growth - Work with cutting-edge SaaS solutions and enhance your skills in customer success and sales. Great Benefits - Competitive salary, pension, private medical, dental & travel insurance, life insurance , and more! What You'll Be Doing: Provide exceptional customer support , troubleshooting issues and offering solutions. Build relationships with smaller accounts to More ❯

network. It requires travel to various locations within the global network. What you will be doing Act as liaison between Fuels and IT departments. Identify technology solutions to enhance customer experience in fueling. Collaborate with key customers (Fuel Suppliers, Airports, Airlines) to develop and implement innovation initiatives that deliver business value. Support the growth of the fuel business … maintaining a safe working environment and enforces a Substance Misuse Policy through regular testing. Further details are available in the attached job description. What we are looking for Demonstrable experience with fuelling product technology. Experience in aviation fueling. Proficiency in IT skills, especially M365 applications and Power BI. Experience working in complex, global organizations. Degree-level education More ❯

will gain broad exposure to our businesses and technologies. Work collaboratively and independently to conduct audits across company technologies (e.g., physical, network, application, system, data). Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience. Job Description Core Responsibilities Executes aspects of the standard internal … Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. … things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion More ❯

Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. … things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion … on our careers site for more details. Education Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 2-5 YearsComcast is proud to be an equal opportunity workplace. We will consider all More ❯

our staff through our SMART Working policy outlining our approach to agile and flexible working Closing date: 1 st July 2025 Can you extract meaning and create visibility of customer wants, needs and experiences and looking for an opportunity to shape a business based on your expertise? We are RCNi, part of the Royal College of Nursing Group. We … extraction processes. Work with marketing and BIS to improve segmentation and targeting from CRM to optimise business activities. 2. Maintain operational and technical processes that support B2C payment processing, customer onboarding and product fulfilment. Coordinate changes to Business and Operational Support (BOS) systems linked to implementation of Microsoft Wave releases, CRM upgrades, product testing, defects fix testing and SilverBear … and price updates in the CRM. Work with stakeholders as appropriate to identify and solve problems and bugs. 3. Act as RCNi lead in CRM-related projects to optimise customer experience, as directed by a member of the executive team. Take an active role in all CRM (RCN or RCNI initiated) projects that impact on RCNi commercial activity. More ❯

key stakeholders in marketing, merchandising, CRM, and tech, this role will shape the commercial success of the brand's digital channels, with a focus on conversion, revenue growth, and customer experience. The ideal Ecommerce Manager thrives on data, loves a fast-moving environment, and is ready to lead on execution and optimisation. Key Responsibilities Owns the day-to-day … monitor trading performance and identify optimisation opportunities Leads daily/weekly trade meetings and delivers performance updates to stakeholders Manages site merchandising, category optimisation, and product recommendations to enhance customer experience Partners with UX/design and development teams to brief improvements and test new functionality Ensures smooth site operations and commercial readiness across all digital touchpoints Tracks More ❯

key stakeholders in marketing, merchandising, CRM, and tech, this role will shape the commercial success of the brand's digital channels, with a focus on conversion, revenue growth, and customer experience. The ideal Digital Trading Manager thrives on data, loves a fast-moving environment, and is ready to lead on execution and optimisation. Key Responsibilities Owns the day-to … monitor trading performance and identify optimisation opportunities Leads daily/weekly trade meetings and delivers performance updates to stakeholders Manages site merchandising, category optimisation, and product recommendations to enhance customer experience Partners with UX/design and development teams to brief improvements and test new functionality Ensures smooth site operations and commercial readiness across all digital touchpoints Tracks More ❯

their cutting-edge technology team, supporting applications that serve millions across the nation. The Role This is your chance to contribute to a major transformation programme that's modernising customer and retailer support systems at scale. You'll play a pivotal role in delivering and maintaining platforms such as AWS Connect, ServiceNow, and OpenText—ensuring they remain secure, efficient … and third-party providers, you'll act as a second-line technical expert—owning incident resolution, proactive maintenance, and application development support. Your work will directly contribute to enhanced customer experiences and improved support services across the UK. Your Responsibilities Provide technical support and second-line incident resolution for a suite of customer and retailer-facing applications. Partner … using ITIL practices. Monitor performance, analyse trends, and implement preventative solutions. Contribute to the design and delivery of application roadmaps with a focus on long-term business value. Your Experience Proven experience working within AWS and Azure cloud environments. Hands-on experience with telephony/call centre systems, including Amazon Connect. Strong background supporting platforms like ServiceNow More ❯

their cutting-edge technology team, supporting applications that serve millions across the nation. The Role This is your chance to contribute to a major transformation programme that's modernising customer and retailer support systems at scale. You'll play a pivotal role in delivering and maintaining platforms such as AWS Connect, ServiceNow, and OpenText-ensuring they remain secure, efficient … and third-party providers, you'll act as a second-line technical expert-owning incident resolution, proactive maintenance, and application development support. Your work will directly contribute to enhanced customer experiences and improved support services across the UK. Your Responsibilities Provide technical support and second-line incident resolution for a suite of customer and retailer-facing applications. Partner … using ITIL practices. Monitor performance, analyse trends, and implement preventative solutions. Contribute to the design and delivery of application roadmaps with a focus on long-term business value. Your Experience Proven experience working within AWS and Azure cloud environments. Hands-on experience with telephony/call centre systems, including Amazon Connect. Strong background supporting platforms like ServiceNow More ❯

EMEA marketing team on a 12-month contract. This is a fantastic opportunity to lead the strategy, planning, and execution of both in-person and virtual events-from small customer engagements (30-100 attendees) to large-scale flagship events (500-1,000 attendees). You'll work closely with cross-functional teams to deliver events that enhance brand presence … drive pipeline, and create meaningful customer experiences. Strong project management, communication, and stakeholder coordination skills are essential. Key Responsibilities: Plan and execute regional events (virtual & in-person) across EMEA. Own event strategy, logistics, registration, and post-event reporting. Collaborate with marketing, sales, and external vendors. Use tools like Cvent for registration and event tracking. Ensure all events follow GDPR … brand, and sustainability guidelines. Support industry sponsorships and third-party event participation. What You Bring: 4+ years of event management experience, ideally in a global company. Proficient in Cvent and Microsoft Office. Detail-oriented, highly organised, and able to manage multiple priorities. Excellent communication and stakeholder management skills. Familiarity with compliance standards (GDPR, sustainability, etc.). This is an More ❯

EMEA marketing team on a 12-month contract. This is a fantastic opportunity to lead the strategy, planning, and execution of both in-person and virtual events-from small customer engagements (30-100 attendees) to large-scale flagship events (500-1,000 attendees). You'll work closely with cross-functional teams to deliver events that enhance brand presence … drive pipeline, and create meaningful customer experiences. Strong project management, communication, and stakeholder coordination skills are essential. Key Responsibilities: Plan and execute regional events (virtual & in-person) across EMEA. Own event strategy, logistics, registration, and post-event reporting. Collaborate with marketing, sales, and external vendors. Use tools like Cvent for registration and event tracking. Ensure all events follow GDPR … brand, and sustainability guidelines. Support industry sponsorships and third-party event participation. What You Bring: 4+ years of event management experience, ideally in a global company. Proficient in Cvent and Microsoft Office. Detail-oriented, highly organised, and able to manage multiple priorities. Excellent communication and stakeholder management skills. Familiarity with compliance standards (GDPR, sustainability, etc.). This is an More ❯

Prepare and deliver compelling presentations, sales pitches, and contracts. Negotiate and close deals to achieve sales and growth targets. Collaborate with internal teams (marketing, operations, product) to deliver excellent customer experiences. Track, analyze, and report on sales performance and market trends. Stay up-to-date with industry developments and competitors. Required Skills & Qualifications: Proven experience as a Business … professional growth and development. Dynamic and innovative work environment. Supportive team structure. To apply for this Business Developer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role. More ❯

Field Sales Representative Location: London Field Based Salary: £25,000 per annum, depending on experience plus uncapped commission Hi there! Thanks for stopping by this job ad. This isnt your typical door-to-door role. Their peoples success speaks for itself. 100% of agents who hit target earnt average commission over £2.2k. 50% of agents who hit target in … February earnt average commission over £3.4k. 25% of agents who hit target in February earnt average commission over £4.3k. Basic salary up to £25k per annum depending on experience plus uncapped commission. Theyre Londons largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, they build, own and operate their dedicated … You need to be passionate and self-motivated. Easy to talk to. Hardworking. Always focused on performance. A persuasive salesperson. A real people person. Notice how they havent mentioned experience yet? If you have some, great. If not, they can help with that. What youll be selling: The best product, with the best service and lowest prices in the More ❯