1 to 25 of 45 Customer Experience Jobs in West London

. This is a hands-on banking technology delivery role, responsible for taking the implementation from design and build through integration, testing, security assurance, customer migration, staged rollout, full release and transition into BAU. The new digital banking channel will be based on Temenos Digital , integrated with the Bank … delivery plan and critical path, manage multiple technology vendors and the systems integrator, and ensure the implementation delivers a secure, compliant and high-quality customer experience. This is not a generic IT Project Manager role. We are specifically looking for someone who has personally delivered a customer-facing ...

batteries, heat pumps, EV charging and smart controls. The role will help to conceive, shape and lead the delivery and in-life optimisation of customer-led propositions. It will provide authoritative technical and commercial leadership across the organisation, turning complex market, regulatory, data and technology requirements into scalable products … product vision and providing authoritative guidance to senior leaders and delivery teams Support the development of the HEMS product strategy and roadmap, translating customer needs, market developments, commercial value pools and technology capabilities into clear priorities and investment recommendations Conceive and design propositions that orchestrate the relationship between ...

lead the future of luxury. This includes curating distinctive and enriching experiences, developing our digital capabilities and superior insights, enhancing our unmatched guest experience, and expanding the number of hotels, spas, and residences around the world. The Senior Retail Operations Manager is responsible for driving operational excellence across … retail channels, both online and offline. This role leads strategic planning, operational efficiency initiatives, and cross-functional alignment to maximise profitability, strengthen the customer experience, and support the companys commercial objectives. The position oversees e-commerce, warehouse functions, cost management, stock management and retail performance while building ...

stakeholder support to a small number of top-tier, high-value accounts, partnering closely with Account Executives (AEs) to deliver consistent revenue growth, strong customer outcomes, and a best-in-class customer experience. The Senior Sales Associate manages increased complexity, scale, and senior-level engagement while remaining … focuses on: Supporting the AE in managing large, complex, and global customers Owning and driving high-value and complex commercial activities Engaging with senior customer stakeholders and internal leadership Ensuring rigorous execution across renewals, rerates, and transactional activity for strategic accounts This role is well-suited for a commercially ...

play a defining role in one of the UK’s most significant infrastructure projects. You’ll help shape a national legacy that millions will experience for decades to come, as we deliver the third runway, improve passenger experience, stimulate jobs and opportunities across the UK, and strengthen … part in shaping thermal, electrical, potable water, foul water, and stormwater networks that support terminals, airfield assets, highways, structures, and the wider passenger experience across the expansion programme. Working within one of the most complex infrastructure environments globally, the role is responsible for delivering integrated, coordinated ...

through integrity. Skills and Competencies Strong understanding of banking and financial services workflows, including lending, risk management, finance, compliance and data-driven decision making Experience building and managing relationships with stakeholders at all levels, including end users, business leaders and senior executives Proven ability to identify customer needs … translate business requirements and communicate solution value effectively Strong consulting, discovery and problem-solving skills with the ability to align solutions to customer priorities Excellent presentation, facilitation and communication skills with the confidence to lead client engagements independently Ability to collaborate across sales, product, research, client support and advisory ...

through integrity. Skills and Competencies Strong understanding of banking and financial services workflows, including lending, risk management, finance, compliance and data-driven decision making Experience building and managing relationships with stakeholders at all levels, including end users, business leaders and senior executives Proven ability to identify customer needs … translate business requirements and communicate solution value effectively Strong consulting, discovery and problem-solving skills with the ability to align solutions to customer priorities Excellent presentation, facilitation and communication skills with the confidence to lead client engagements independently Ability to collaborate across sales, product, research, client support and advisory ...

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … insurance value chains, emerging digital and data-driven capabilities, and the ability to position solutions that solve for core system modernization, process automation, customer experience, risk optimization, regulatory compliance, and claims transformation. Key Responsibilities 1. Strategic Account & Pipeline Development Identify, qualify, and target insurance accounts preferably across Life ...

evidence records in line with agreed programme standards support change control, milestone tracking and delivery assurance across agreed CAST activity track delivery against the Customer Experience Strategy, public action plan and internal delivery plan ensure workstream leads provide timely, consistent and evidence-based updates. 3. Required skills … experience Project Manager - Interim project management and PMO experience in a complex organisation ability to coordinate meetings, actions, workshops, stakeholder inputs and day-to-day delivery activity good documentation management, version control and project administration discipline experience supporting change control, delivery assurance and escalation of blockers experience ...

role will cover a broad range of work across the UK Cards product. Driving product and growth initiatives You will identify opportunities to improve customer experience, engagement, conversion and business performance. Examples include: Designing and running experiments across acquisition, onboarding, engagement and retention Improving customer journeys, product … features and servicing experiences Using data and customer insights to prioritise product opportunities Defining MVPs and validating ideas before committing engineering resources Working closely with engineering teams to deliver high impact improvements Building operational leverage and AI-enabled workflows We want someone who actively looks for smarter and more ...

directly with Sierra to hire for this role. About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid … Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. ...

directly with Sierra to hire for this role. About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid … Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. ...

directly with Sierra to hire for this role. About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid … Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. ...

About us At Sierra, were creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney. We are guided … values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret ...

partnering directly with Sierra to hire for this role. About us At Sierra, were creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid … Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. ...

directly with Sierra to hire for this role. About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid … Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. ...

hackajob is partnering directly with JPMorganChase to hire for this role. JOB DESCRIPTION We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers … designers, technologists, and business experts to create customer-focused products and services. Align design and business goals by working closely with leadership across CX, Product leadership, and Marketing. Lead and support discovery, design, and delivery research through workshops, design sprints, and ideation sessions. Advocate for customer-centric design ...

make machines do the heavy lifting About the role Reports to: Operations Manager (US Cards & Loans) As a Team Lead in Customer Operations, you will lead, coach, and develop a team of approximately 10 front-line agents responsible for delivering exceptional service and support to our US customers, across … consistent achievement of key performance indicators (KPIs), use data and insight to foster continuous improvement, and champion initiatives that streamline processes and improve customer experiences. You will dedicate a substantial portion of your time (up to 30%) to identifying and supporting process improvements, leveraging frontline insights to inform automation ...

hire for this role. Company Description Version 1 has celebrated30 yearsinbusinessand continues to be trusted by global brands to delivertechnology and transformationsolutions that drive customer success. Ourdeepexpertiseenables our customers to navigate the rapidlyevolving technology landscape. We foster strong partnerships withglobal technology leadersincluding Microsoft, AWS, Oracle, Red Hat,OutSystems, Snowflake … Youll deliver business solutions on Dynamics and the Power Platform for mid to enterprise-level organisations, across multiple sectors, gaining a valuable breadth of experience along the way. This is a great opportunity to progress your existing skills with a leading Microsoft Partner, working with cutting-edge technologies. ...

Proposition teams, driving alignment and adoption in a complex, multi-brand environment Define and evolve a strategic roadmap that aligns with enterprise goals, customer experience priorities, and the evolving fraud and risk landscape. Own and prioritise the payments platform roadmap aligned ensuring it delivers secure, seamless, and scalable … senior stakeholders and governance forums. Monitor platform performance, risks, costs and scalability considerations. Coach and develop product capability within the platform teams. Strong experience in payments ecosystems (cards, A2A, digital wallets, PSPs, acquiring, settlement) Track record of delivering platform products in complex, multi-brand or multi-market environments Experience ...

scale retail transformation . This organisation partners with many of the worlds best-known retail brands, delivering modern, enterprise-grade architectures across the full customer and supply-chain lifecycle. Youll work on major programmes spanning eCommerce , payments , loyalty , ERP , order management (OMS) , booking & reservations , point of sale (POS) , buying … shaping. What youll do: Lead end-to-end solution design for high-profile, enterprise scale retail clients, shaping application architectures that underpin millions of customer interactions. Work closely with product, engineering, and business teams to define scalable, secure, and future-proof solutions. Act as a trusted advisor, guiding clients ...

every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies Minimum 10 years of experience in commercial operations, business process transformation, digitization, or related disciplines; experience in a regulated environment preferred Minimum 5 years of experience … operating in an agile environment; demonstrated ability to translate business needs into process improvements, define user stories, and manage execution of transformation initiatives Proven experience identifying and implementing AI-enabled solutions to drive productivity, efficiency, and business impact Strong analytical and data storytelling skills with the ability to interpret ...

directly with Sierra to hire for this role. About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid … Tokyo, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. ...

directly with Sierra to hire for this role. About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid … Tokyo, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. ...

hire for this role. About us At Sierra, were building a platform to enable every company in the world to build better, more human customer experiences with AI. We partner with industry leaders such as SoftBank, Uber, Rivian, CLEAR, and Sutter Health. We are primarily an in-person company … Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. ...