3 of 3 Customer Insight Jobs in West London

while ensuring that backlog items contribute to revenue growth, digital adoption, and cost efficiency. Acting as the commercial interface to IT delivery teams, you'll shape features that improve customer experience, unlock automation, and enable our growing portfolio of digital-only markets. This is a high-impact, commercially accountable role responsible for translating strategic goals into executable product plans … and accelerate the shift to digital self-service. Your work will directly enable the shift to scalable, automated distribution channels - unlocking new revenue, reducing cost of sale, and elevating customer experience. What you'll do Backlog & Delivery Ownership Own and manage the backlog for and third-party platforms, ensuring that each story has a clear commercial purpose. Partner with … Distribution Product Manager to shape a backlog that supports self-service growth and digital-only market enablement. Prioritise features and fixes based on business impact - revenue generation, cost reduction, customer value or strategic alignment. Collaborate with our IT development teams to ensure delivery timelines align with commercial milestones. Lead sprint planning and backlog grooming sessions, keeping delivery focused and More ❯

with a 4–8 month deal cycle. Reports directly to the Head of Sales Engineering, recently promoted after consistent top performance. Achievable team quota of $1.2m per quarter. Enterprise customer base includes Deloitte, Amex, Tesla, BMW, and BT. Global headcount of ~85 (30 in the UK), offering strong influence and scale potential. Product delivers tangible ROI: saves TA and … collaborate with product and engineering teams to support bespoke solution design. Use CRM and sales enablement tools to manage pre-sales engagement, forecasting, and pipeline activity. Feed market and customer insights back to product and leadership teams to inform roadmap priorities and GTM strategy. Requirements: Minimum 2 years’ experience in a technical pre-sales, solutions engineering, or customer … closely with sales teams during the full deal cycle — from discovery to technical validation and close. Skilled at running technical proof-of-concepts (POCs), demos, and workshops that align customer requirements with product capabilities. Confident presenting to both technical and executive-level stakeholders. Excellent written and verbal communication skills, including the ability to simplify and explain technical ideas clearly. More ❯

all, and we look after more than 20 million of the world's travellers every year, making sure we are there every step of their journey. Our family of customer-facing brands include Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely and Blue Insurance. We are a connected and caring workforce of more … and recommend Salesforce best practices. You'llprovide ongoing support, troubleshoot issues, and ensure follow-through until resolution. You'llproactively recommend new features, improvements, and upgrades tooptimizeour implementation. You'lluse customer insights to guide business initiatives. You'llensure best practice customer initiatives are adopted and effectively applied. You'lldeliver exceptional customer service to internal and external stakeholders, in … line with company guidelines, regulatory obligations, and SLAs. You'llhandle all confidential informationin accordance withcompany and partner protocols and procedures. You'llmaintainhigh standardsof customer relationship management. You'llensure all contact and interactions are of the highest standards, communicating clearly and appropriately with all stakeholders. You'llcollaborate with and provide regular reporting and updates to key stakeholders across the Cover More ❯