3 of 3 Customer Retention Jobs in West London

trade shows to build relationships, expand the company's network, and stay current on industry trends and regulations. Account Management Develop and maintain strong relationships with clients to ensure customer satisfaction and retention. Work in partnership with each client to provide innovative solutions with a focus on identifying continuous improvement and growth and upselling opportunities. Effectively manage and maintain More ❯

value crypto players across multiple regions. Youll be responsible for developing and nurturing relationships, identifying opportunities to boost lifetime value, and delivering tailored campaigns and rewards to ensure elite customer satisfaction and retention. What's on offer: Competitive Salary + Performance-Based Bonuses Remote Working Opportunity to Shape the VIP department Key responsibilities of theHead of VIP Crypto Player … with top-tier customers, ensuring high engagement and satisfaction levels. VIP Program Strategy & Execution Design and optimise the VIP experience from onboarding to personalised promotions, exclusive events, and retention initiatives. Data-Driven Personalisation Use player data and behavioural analytics to segment users, track activity, and anticipate needs delivering relevant, real-time value. Issue Resolution & Support Act as the … quickly and professionally. Collaboration Work closely with product, marketing, operations, and support teams to align on VIP goals, campaigns, and service improvements. Reporting & KPIs Track key metrics including retention rate, lifetime value (LTV), average revenue per user (ARPU), churn. Skills and capabilities of theHead of VIP Crypto Ability to set up a VIP department from scratch for Crypto More ❯

win new clients, and shape the sales strategy for emerging markets including Asia, Australia, and India. You ll also get involved in broader brand-building efforts including helping shape customer comms, digital campaigns, and collaborative projects with international teams. Key Responsibilities: Proactively source and engage new clients in ecommerce shipping and international courier sectors Represent the business at industry … ensuring commercial viability and long-term partnership potential Lead client negotiations and close deals with a strategic focus Share trends and insights with the wider team to improve client retention and brand impact Collaborate on sales content, customer marketing, and product positioning Keep your ear to the ground for what s next in parcel logistics from tech More ❯