system checks to identify inefficiencies and operational bottlenecks. Coordinate with end-users, application owners, and platform teams to triage and resolve incidents effectively. Reporting & Analysis Assist in the development of reporting dashboards and performance metrics, including SLAs and system uptime. Leverage tools such as Excel and Power BI to … maintain internal training materials and documentation for operational procedures. Contribute to a shared knowledge base to ensure consistent support and service delivery. Problem Solving & RootCauseAnalysis Collaborate with internal teams and external vendors to identify and resolve complex issues. Translate technical information for non-technical stakeholders More ❯
technical processes including: Security risk management Information and security operational incident management Direct management and development of 24 7 SOC Team Incident investigation including rootcauseanalysis, SIEM, SOAR, EDR Act as security incident manager for major security incidents (internal and external) Security assurance activities Quality & Compliance More ❯
maintaining internal technical documentation and manuals with regards to Workday processes and automation tasks Monitoring and resolving escalated BAU issues, providing advanced technical troubleshooting, rootcauseanalysis, and continuous improvement. Skills and experience we are looking for in our Workday Enterprise Systems Manager????: Strong hands-on Workday More ❯
support when required. Ensure all technical documentation remains current and accurate. Identify and document all associated technical risks. Manage escalation, callout procedures, incident resolution, RootCauseAnalysis, and post-incident reviews for technical and controls issues. Provide technical support and insights for BUK quotations and proposals. Qualifications More ❯
the site-based contract. Ensure the continuous operation of critical building services and systems. Act as the Senior Authorised Person for HV systems. Lead rootcauseanalysis and post-incident reviews for technical faults. Deliver scenario-based drills and technical training for engineering staff. Act as the More ❯
london (northolt), south east england, United Kingdom
PRS
the site-based contract. Ensure the continuous operation of critical building services and systems. Act as the Senior Authorised Person for HV systems. Lead rootcauseanalysis and post-incident reviews for technical faults. Deliver scenario-based drills and technical training for engineering staff. Act as the More ❯