a major transformation programme that's modernising customer and retailer support systems at scale. You'll play a pivotal role in delivering and maintaining platforms such as AWS Connect, ServiceNow, and OpenText—ensuring they remain secure, efficient, and aligned with evolving business needs. Working in collaboration with internal teams and third-party providers, you'll act as a second-line … line incident resolution for a suite of customer and retailer-facing applications. Partner with developers, product owners, and third-party vendors to enhance and maintain platforms including AWS Connect, ServiceNow CSM, and OpenText. Drive system improvements, compliance, and operational resilience using ITIL practices. Monitor performance, analyse trends, and implement preventative solutions. Contribute to the design and delivery of application roadmaps … value. Your Experience Proven experience working within AWS and Azure cloud environments. Hands-on experience with telephony/call centre systems, including Amazon Connect. Strong background supporting platforms like ServiceNow and OpenText. Solid SQL/database expertise (SQL Server, PostgreSQL, MySQL). Familiarity with GDPR, PII handling, and data security best practices. A strong technical foundation with a collaborative, solutions More ❯
a major transformation programme that's modernising customer and retailer support systems at scale. You'll play a pivotal role in delivering and maintaining platforms such as AWS Connect, ServiceNow, and OpenText-ensuring they remain secure, efficient, and aligned with evolving business needs. Working in collaboration with internal teams and third-party providers, you'll act as a second-line … line incident resolution for a suite of customer and retailer-facing applications. Partner with developers, product owners, and third-party vendors to enhance and maintain platforms including AWS Connect, ServiceNow CSM, and OpenText. Drive system improvements, compliance, and operational resilience using ITIL practices. Monitor performance, analyse trends, and implement preventative solutions. Contribute to the design and delivery of application roadmaps … value. Your Experience Proven experience working within AWS and Azure cloud environments. Hands-on experience with telephony/call centre systems, including Amazon Connect. Strong background supporting platforms like ServiceNow and OpenText. Solid SQL/database expertise (SQL Server, PostgreSQL, MySQL). Familiarity with GDPR, PII handling, and data security best practices. A strong technical foundation with a collaborative, solutions More ❯
years of RPA Business Analyst experience. Experience with either Blue Prism or other RPA tools such as UiPath or Automation Anywhere, and/or workflow automation tools such as ServiceNow, Appian, Camunda etc. Have great communication skills to bridge the gap between technology terms and the average persons understanding. Ability to understand workflow-based logic, interpret business processes from workflow More ❯
Maintenance Technician Key requirements: Have experience of CCTV, CIS, PAVA, PHP or come from an electrical background Monitor work progress and handle any issues that arise Good understanding of ServiceNow or using IT for updating/closing jobs/reporting Full UK Driving Licence The job holder will be required to work Monday to Friday days What we offer: A More ❯
Maintenance Technician Key requirements: Have experience of CCTV, CIS, PAVA, PHP or come from an electrical background Monitor work progress and handle any issues that arise Good understanding of ServiceNow or using IT for updating/closing jobs/reporting Full UK Driving Licence The job holder will be required to work Monday to Friday days What we offer: A More ❯
