1 to 25 of 135 ServiceNow Jobs in London

ServiceNow HR Manager - London/Hybrid (ServiceNow HR Manager, ServiceNow HR Consultant, HRSD, Consultancy, HR, Technical Implementation, Functional Consultant, Stakeholder Management, ServiceNow HR Manager, ServiceNow HR Consultant) Our client is a global innovator and world leader with one of the most recognisable names within technology. They are looking for an experienced ServiceNow HR Manager with significant experience leading and supporting … ServiceNow HR implementations including, planning, architecting, designing, building, and testing models/reports. You will be tasked with combining your knowledge of industry leading practice of available ServiceNow products and functionality to develop and deliver end to end solutions. We are seeking a ServiceNow HR Manager, capable of leading ServiceNow implementations, playing a leading role in client meetings, facilitating workshops … implementation. You will have exceptional client delivery/consulting skills and who can drive business development, contribute to people development and help to promote and grow the company's ServiceNow practice both internally and externally. The successful candidate will have strong application knowledge of ServiceNow technology and implementation, possess excellent stakeholder management skills and the knowledge/experience of consulting More ❯

About the role: The ServiceNow Architect will oversee the technical implementation of ServiceNow for Fusion customers. As part of the Fusion professional Service team they will be expected to act as the subject matter expert within Fusion and develop the skills of other Fusion employees. They will also assist in the development of standard services offering that Fusion will sell … in the market. Main Duties & Responsibilities: ServiceNow Implementation: oManage the implementation of ServiceNow implementations to deliver outcomes and value to customer. o Understand customer requirements and translate these into ServiceNow design to deliver outcomes and value for the customer. o Provide ServiceNow best practice implementation guidance for the customer and Fusion delivery team. o Own the technical design for the … implementation of the ServiceNow platform based on ServiceNow and industry best practice. Technical Leadership o Coach and develop more junior Fusion employees in ServiceNow technology and best practices. o Develop Fusion standard methodologies and approach to ServiceNow implementation based on Fusion service methodologies. o Maintain certification in ServiceNow products in ITSM and related products. Experience: Minimum of 7 years of More ❯

ServiceNow Administrator Platform Refresh Project SC Clearance Required Were seeking an experienced ServiceNow Administrator to support and deliver a major ServiceNow platform refresh project. This is a hands-on technical role, working closely with internal stakeholders and external partners to ensure a smooth, secure, and efficient refresh of the ServiceNow environment. You will play a key role in preparing, executing … and validating the platform upgrade, as well as implementing post-refresh optimizations and ensuring minimal disruption to business operations. Key Responsibilities Administer and maintain the ServiceNow platform during the refresh and upgrade cycle. Plan, coordinate, and execute the ServiceNow instance upgrade, ensuring compliance with best practices and governance standards. Manage clone, backup, and restore activities in preparation for the refresh. … processes and communicate upgrade timelines. Implement configuration and performance improvements post-refresh. Ensure security, access controls, and compliance remain intact throughout the project. Skills & Experience Proven experience as a ServiceNow Administrator (24+ years ideally). Strong understanding of ServiceNow upgrade/refresh processes. Experience with ITSM, ITOM, CMDB, and custom applications within ServiceNow. Familiarity with ServiceNow clone management and instance More ❯

ServiceNow Administrator – Platform Refresh Project – SC Clearance Required We’re seeking an experienced ServiceNow Administrator to support and deliver a major ServiceNow platform refresh project. This is a hands-on technical role, working closely with internal stakeholders and external partners to ensure a smooth, secure, and efficient refresh of the ServiceNow environment. You will play a key role in preparing … executing, and validating the platform upgrade, as well as implementing post-refresh optimizations and ensuring minimal disruption to business operations. Key Responsibilities Administer and maintain the ServiceNow platform during the refresh and upgrade cycle. Plan, coordinate, and execute the ServiceNow instance upgrade, ensuring compliance with best practices and governance standards. Manage clone, backup, and restore activities in preparation for the … processes and communicate upgrade timelines. Implement configuration and performance improvements post-refresh. Ensure security, access controls, and compliance remain intact throughout the project. Skills & Experience Proven experience as a ServiceNow Administrator (2–4+ years ideally). Strong understanding of ServiceNow upgrade/refresh processes. Experience with ITSM, ITOM, CMDB, and custom applications within ServiceNow. Familiarity with ServiceNow clone management and More ❯

ServiceNow Administrator – Platform Refresh Project – SC Clearance Required We’re seeking an experienced ServiceNow Administrator to support and deliver a major ServiceNow platform refresh project. This is a hands-on technical role, working closely with internal stakeholders and external partners to ensure a smooth, secure, and efficient refresh of the ServiceNow environment. You will play a key role in preparing … executing, and validating the platform upgrade, as well as implementing post-refresh optimizations and ensuring minimal disruption to business operations. Key Responsibilities Administer and maintain the ServiceNow platform during the refresh and upgrade cycle. Plan, coordinate, and execute the ServiceNow instance upgrade, ensuring compliance with best practices and governance standards. Manage clone, backup, and restore activities in preparation for the … processes and communicate upgrade timelines. Implement configuration and performance improvements post-refresh. Ensure security, access controls, and compliance remain intact throughout the project. Skills & Experience Proven experience as a ServiceNow Administrator (2–4+ years ideally). Strong understanding of ServiceNow upgrade/refresh processes. Experience with ITSM, ITOM, CMDB, and custom applications within ServiceNow. Familiarity with ServiceNow clone management and More ❯

Job Title: ServiceNow Technical Architect Manager/Associate Manager Location: London, Manchester or Edinburgh Level: Manager & Associate Manager Salary: Competitive Salary & Package (Dependent on Experience) Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and … all of us.” – Julie Sweet, Accenture CEO As a team: A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Accenture is recognised as the No 1 Service Partner globally due to our work on delivering the most complex, innovative and impactful ServiceNow solutions in … the world. The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise to deliver true total enterprise reinvention. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. And in the era of AI, Accenture are investing heavily to More ❯

AX 2012) in a global environment. Strong functional knowledge across multiple modules such as AP, AR, GL, Sales, Purchasing, Inventory, or Fixed Assets. Familiarity with ITSM tools such as ServiceNow or Jira. Understanding of ITIL fundamentals (Incident, Problem, Change). Ability to use Excel add-ins and basic SQL for data checks. Excellent communication skills and stakeholder management ability. Nice More ❯

AX 2012) in a global environment. Strong functional knowledge across multiple modules such as AP, AR, GL, Sales, Purchasing, Inventory, or Fixed Assets. Familiarity with ITSM tools such as ServiceNow or Jira. Understanding of ITIL fundamentals (Incident, Problem, Change). Ability to use Excel add-ins and basic SQL for data checks. Excellent communication skills and stakeholder management ability. Nice More ❯

services sector. Proven experience managing enterprise-scale releases in a regulated financial services environment. Strong knowledge of ITIL, release governance, and change management frameworks. Experience with ITSM tools (e.g., ServiceNow), CI/CD pipelines (e.g., Jenkins, Azure DevOps), and enterprise architecture platforms. Excellent leadership, communication, and stakeholder management skills. Understanding of regulatory and compliance standards relevant to banking (e.g., DORA More ❯

Proven leadership in a digital workplace, IT service, or application support team. Expertise in IT service management and driving service maturity. Experience with ITIL foundations, modern ITSM tools (e.g., ServiceNow), and application lifecycle management. Strong customer focus with experience in user engagement and business partnering. Skilled in M365, Azure, and workplace technology platforms. Ability to define goals, KPIs, and drive More ❯

Solutions (CyberArk, Keeper, Venn, Zscaler, Global Protect, etc.) IGA solutions and deployments (SailPoint, Saviynt, Oracle, etc.) Integrating security systems via API, etc. Experience with ticket management solutions: Dynamics 365, ServiceNow, Remedy, etc. Experience with PMO tools such as Smartsheet, Monday.com, etc. Microsoft O365 products (Excel, PowerPoint, etc.) Collaboration and communication skills across multiple teams and businesses. Good-to-Have Skills More ❯

customer experience measures (CSAT/NPS) Deliver mature service measurement and transparency through dashboards and monthly service reviews with divisions Lead operational adoption and optimisation of enterprise platforms (e.g., ServiceNow) to streamline internal services and self service. Infrastructure & platform development Set the technical strategy and roadmap for networks (incl. Wi Fi), end user computing, collaboration, identity, hosting (cloud, hybrid), integration More ❯

Hands-on exposure to OS deployment, upgrades, and/or device refresh projects. Good understanding of Microsoft 365, Active Directory, and general device troubleshooting. Experience using ITSM ticketing tools (ServiceNow desirable). Strong customer service, communication, and organisational skills. Able to work independently and produce supporting user documentation. Desirable: Previous experience supporting device rollout or upgrade programmes. Knowledge of Intune More ❯

risk, and back-office/ERP integration systems. Hands-on with CTRM/ETRM systems (e.g., Aspect) desirable. Proficient with data analysis and issue/SDLC tools (DevOps, JIRA, ServiceNow). Skilled in building, documenting, and improving support processes (ITIL advantageous). Excellent analytical, communication, and problem-solving skills. Bachelor’s in Computer Science, Engineering, Mathematics, or related field; postgraduate More ❯

or PSA platforms (Salesforce, Dynamics 365, Autotask, etc.) Workflow automation using PowerShell, Power Automate, or SQL reporting Experience with internal system optimisation or business process automation Familiarity with ConnectWise, ServiceNow, or similar ITSM environments What You'll Bring At least 5 years in an MSP environment , with proven team leadership. Strong hands-on technical experience across cloud, infrastructure, networking, and More ❯

or PSA platforms (Salesforce, Dynamics 365, Autotask, etc.) Workflow automation using PowerShell, Power Automate, or SQL reporting Experience with internal system optimisation or business process automation Familiarity with ConnectWise, ServiceNow, or similar ITSM environments What You'll Bring At least 5 years in an MSP environment , with proven team leadership. Strong hands-on technical experience across cloud, infrastructure, networking, and More ❯

Technology Delivery. Strong background managing enterprise-scale releases in regulated financial services. In-depth understanding of ITIL, change governance, and release frameworks. Hands-on experience with ITSM tools (e.g., ServiceNow) and CI/CD platforms (e.g., Jenkins, Azure DevOps, GitLab). Strong stakeholder management and communication skills, with experience engaging senior leadership. Knowledge of regulatory and compliance standards (DORA, SOX More ❯

Technology Delivery. Strong background managing enterprise-scale releases in regulated financial services. In-depth understanding of ITIL, change governance, and release frameworks. Hands-on experience with ITSM tools (e.g., ServiceNow) and CI/CD platforms (e.g., Jenkins, Azure DevOps, GitLab). Strong stakeholder management and communication skills, with experience engaging senior leadership. Knowledge of regulatory and compliance standards (DORA, SOX More ❯

experiences by meeting the needs of both internal clients and external contacts positively.* Desirable: Experience or knowledge of Prince2 methodologies, ITIL frameworks or Agile environments; familiarity with Ivanti or ServiceNow platforms; exposure to server technologies such as Microsoft Server 2016 & 2019; relevant certifications like MCSE/MCSA/MCITP/CCNA. Robert Walters Operations Limited is an employment business and More ❯

Outlook (for meeting management & scheduling), SharePoint, OneDrive,Miro/MURAL Reporting & Analytics: Power BI, Tableau, advanced Excel; strong ability to produce quarterly, annual, and executive- level reports. Governance & Compliance: ServiceNow, Archer GRC, or similar platforms Strong report-writing and presentation skills, with attention to detail and executive-level clarity Strong analytical and problem-solving abilities Business level fluency in English More ❯

Role: ServiceNow Architect Location: Remote in Europe Type: Contract (Outside IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands-on Salesforce experience to architect and deliver robust integrations and cross-platform processes. You will … drive architectural standards, scalability, security, and value realization while guiding delivery teams and stakeholders. Key Responsibilities Architecture & Solution Design Own end-to-end architecture across ServiceNow modules (e.g., ITSM, ITOM/Discovery/Service Mapping, HRSD, CSM, SPM/App Engine). Define data models and align with CSDM standards; establish CMDB strategy, health, and governance. Create high-level and … detailed solution designs, sequence diagrams, and integration contracts. Salesforce Integration Architect integrations between ServiceNow and Salesforce (e.g., Service Cloud/Sales Cloud/Experience Cloud) using REST/SOAP, OAuth 2.0, webhooks/Platform Events, and IntegrationHub/MuleSoft or other iPaaS. Define data synchronization, error handling, security, and performance patterns for cross-platform workflows. Platform Governance & Best Practices Establish More ❯

Role: ServiceNow DevOps Engineer DevOps Engineer CMDB & Automation Contract duration: 6 months Location: London, UK (Hybrid for 3days/week) Per day rate: 250 GBP (Inside IR35) Position Overview We are looking for a DevOps Engineer CMDB & Automation to join our IT Service Management and Operations team. This role will focus on designing, implementing, and maintaining the Configuration Management Database … CMDB) , while driving automation initiatives across infrastructure and application environments. The ideal candidate will have strong expertise in ServiceNow CMDB, DevOps practices, and automation frameworks, with a passion for improving operational efficiency, accuracy, and compliance. Key Responsibilities CMDB Management Design, implement, and maintain the ServiceNow CMDB structure, ensuring data accuracy and integrity. Define and enforce governance policies for configuration item … automation efficiency, and CI lifecycle. Support audits and risk assessments by maintaining accurate configuration records. Continuous Improvement Identify opportunities to enhance CMDB usability and automation coverage. Stay updated on ServiceNow CMDB capabilities and DevOps automation trends. Recommend and implement best practices for CMDB and automation processes. Required Skills & Qualifications Technical Expertise Hands-on experience with ServiceNow CMDB and ITSM modules. More ❯

senior stakeholders. Support consistent ITSM processes across multiple business units. About You: Proven experience in IT transformation, centralisation, or shared service programmes. Hands-on with ITSM platforms is essential (ServiceNow, Freshservice, or similar). Strong skills in process mapping, business case development, and cost-benefit analysis. Comfortable in hybrid Agile/Waterfall environments; able to write user stories and acceptance More ❯

enterprise application support or IT operations within a law firm Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience) Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patch management, and vulnerability remediation processes Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management) Exposure to application performance tuning, cloud platforms More ❯

deskside or technical support role within professional or financial services Strong knowledge of Windows 10/11, Office 365, Active Directory, and Exchange Experience with support tools such as ServiceNow, SCCM, or similar platforms Excellent communication skills with the ability to support senior users effectively Awareness of information security best practices Confident troubleshooting a range of hardware, network, and application More ❯