1 of 1 Team Leader Jobs in West London

Knowledge Sharing: Create and maintain and approve technical documentation, knowledge base articles, and standard operating procedures. Quality Assurance: Ensure that the quality of service provided by their service team meets or exceeds established standards. Direct reports: Mentor, train and manage a Service team of IT Technicians, providing guidance and sharing best practices. Additionally cover the same … an IT technician Providing Local IT support to all staff at the Premier League London Office, whilst also providing remote support alongside the rest of the Service Desk team in all other offices Diagnosing and troubleshooting incoming incidents within agreed SLA targets Providing general support and maintenance of all laptops and mobile devices Office 365 administration Maintaining the … assets in CMDB system Profile The successful applicant should have: Proven experience working in a similar senior or lead technical IT role Mentor, train and manage a Service team of IT Technicians, providing guidance and sharing best practices Experience providing support for desktop platforms including Windows 11 3 Years + experience with Office 365 administration and full Office More ❯