3 of 3 ITIL Certification Jobs in the West Midlands

obligations and service quality standards are met and maintained. Provide regular reporting and updates on team performance, service stability, and project transition activities to senior management. Ensure compliance with ITIL best practices and actively drive continuous service improvement. Key skills & experience: Proven track record of managing IT service teams in a complex environment. Strong knowledge of ITIL processes … and frameworks, with ITIL certification highly desirable. Demonstrated experience managing third-party vendors and holding them accountable to service levels. Skilled in incident, problem, change, and request management. Previous exposure to process-driven, highly regulated environments (public sector experience advantageous). Strong stakeholder management and communication skills, with the ability to engage across business and technical teams. Comfortable More ❯

degree, with Level 6 GCSEs (or equivalent) in English and Maths with a strong academic background and a genuine enthusiasm for technology and automation. Six Sigma qualified. ITIL certification or familiarity with IT service management frameworks. Knowledge Essential Knowledge of additional technologies or programming languages that support automation initiatives. Ideally, have some familiarity with automation tools such as More ❯

systems, and infrastructure are controlled, executed, and closed effectively. - Facilitate and participate in Change Advisory Board (CAB) meetings to assess, approve, and prioritise changes. Knowledge, Skills and Experience: - Certified ITIL Foundation v4 (preferred) - Advanced ITIL certifications (preferred) - Minimum of 7 years of experience working in IT Service Management. - Minimum of 3 years in a leadership or managerial role … overseeing ITIL processes such as Service Design, Service Portfolio Management, Service Transition, Release Management, and Change Management. - Expertise in managing the end-to-end lifecycle of IT services, from initial design through to retirement - Extensive experience in Change Management and Release Management processes, including risk management, stakeholder communication, and post-implementation review. - Knowledge of industry regulations, compliance standards, and More ❯