2 of 2 ITIL Foundation Certificate Jobs in the West Midlands

external partners to ensure seamless IT service integration and use data analysis to identify trends and opportunities for improvement. To succeed, youll need ITIL Foundation Certification (or equivalent experience), strong leadership skills, and a deep understanding of IT infrastructure and applications. Experience in housing, public sector ...

platform optimisation, configuration, and continuous improvement. You will work closely with cross-functional teams to ensure the platform meets operational needs, aligns with ITIL best practices, and delivers high-quality digital service experiences. Key Responsibilities Monitor ServiceNow platform health, performance, and capacity. Apply patches, upgrades, and maintain overall platform … dashboards, and UI pages. Create and maintain user roles, groups, ACLs, and access policies. Maintain and improve CMDB accuracy, health, and data integrity. Implement ITIL-aligned service management processes. Identify automation opportunities and deliver enhancements using scripting and workflow tools. Support Agile/SCRUM development cycles and iterative releases. ...