5 of 5 Proactive Management Jobs in the West Midlands

reduce churn, and increase customer satisfaction · Understand each customer persona and their specific needs · Gather real time feedback from customers and ensure this feedback is incorporated into the account management process for an improved customer experience · Ensure CSAT levels within customer base are above 4 and action responses positive and negative. Manage Trustpilot and google responses and manage accordingly … Establish communication mediums lines between customers and the company to ensure a smooth customer experience · Utilise CRM tools to monitor customer experience · Proactive management with accounts and ensure reactive management is in line with expectations · Build relationships at multiple levels within the organisation · Be an internal advocate and voice for the customer to enhance both the customer … the customer ensure billing accuracy and Customer success involvement · Daily case reviews working with Customer Experience Executive · Create small orders · Escalation point for customer and customer executives · Case queue management for ALL customer cases Commercial & Financial · Support account managers and product sales team with opportunities and delivery of orders, ensuring post purchase service is at company standard. · Responsible for More ❯

technical challenges and delivering exceptional customer experiences? We're seeking a Technical Support Specialist to join our dynamic team and help drive high-quality outcomes through expert troubleshooting and proactive case management.This hybrid role offers the flexibility of remote work combined with in-office collaboration at our Solihull location. Your new role Serve as the primary technical contact for More ❯

technical challenges and delivering exceptional customer experiences? We're seeking a Technical Support Specialist to join our dynamic team and help drive high-quality outcomes through expert troubleshooting and proactive case management.This hybrid role offers the flexibility of remote work combined with in-office collaboration at our Solihull location. Your new role Serve as the primary technical contact for More ❯

Advance Your Career as a Senior Management Accountant! At Intercity Technology, we know its our people, not just our tech, that make us truly special. We are looking for a detail-driven and proactive Senior Management Accountant to join our Finance team. Reporting to the Finance Controller , youll play a key role in shaping our financial reporting … and supporting strategic decision-making. Youll lead the monthly management accounts process and support wider financial reporting, ensuring accuracy, compliance, and insight across our operations. Key Responsibilities as a Senior Management Accountant: Prepare timely and accurate monthly management accounts. Ensure revenue and expenses are correctly reflected and reconciled. Maintain control accounts and oversee journal postings. Produce detailed … Collaborate with internal teams to drive cost efficiencies. Support ad-hoc financial analysis and reporting. Requirements: Education & Qualifications: CIMA or ACCA qualified. Experience & Knowledge: Minimum 3 years experience in management accounting. Experience with Sage X3 (beneficial but not essential). Strong background in financial accounting and reporting. Skills & Competencies: Excellent analytical and numerical skills. Strong Excel proficiency. Clear communicator More ❯

business intelligence and service assurance. You will be responsible for designing, implementing, and supporting monitoring solutions across a range of technologies and platforms, ensuring service stability, performance insight, and proactive incident management. Key Responsibilities * Translate high-level monitoring non-functional requirements (NFRs) into actionable configurations across tools such as Splunk, Dynatrace, and AppDynamics. * Deliver full-stack observability solutions, including … be out of hours). * Collaborate with architects and project teams to integrate monitoring into solution designs and test strategies. * Maintain and enhance dashboards, alerts, and visualisations to support proactive service management. * Participate in continuous improvement initiatives and tooling exploitation to enhance operational efficiency. Required Skills and Experience * Strong understanding of IT infrastructure (Windows, Unix, Linux) and cloud platforms … with enterprise systems such as WebLogic, Apache, Oracle, and SQL. * Ability to analyse and resolve complex technical problems and document solutions effectively. * Excellent communication and collaboration skills, with a proactive and detail-oriented mindset. Desirable Certifications * Splunk Core Certified User/ITSI Certified Administrator * Dynatrace Associate Certification * Cisco AppDynamics Associate Performance Analyst * Understanding of log and synthetic monitoring principles More ❯