3 of 3 Ticket Management Jobs in the West Midlands

maintain documentation Support product deployment with environmental considerations What we're looking for: Essential Previous experience in a Salesforce-related role Strong understanding of incident, problem, change, and release management processes Excellent stakeholder management skills, with excellent communication and relationship management Project management and IT proficiency Strong troubleshooting skills, with strong self disciplined time management and decision-making abilities Desirable: Ticket management/IT issues log experience ITIL Service Management Framework knowledge Knowledge of Waste Management or Utilities Driving license would be advantageous as travelling to Veolia UK sites is expected What's next? Apply today, so we can make a difference for generations to come. We're proud to More ❯

Delivery Manager Major Accounts. This role manages customer services, ensuring adherence to SLA and being the first line support to the Service Coordinators where required. Key Responsibilities: Accountable for ticket management, ensuring allocation and tickets being resolved within SLA and at a high-quality standard Supporting the Service Delivery Manager Major accounts, including in periods of holiday and More ❯

Maintain up-to-date documentation after project completions or changes. Issue Escalation: Communicate technical issues to relevant stakeholders. Stakeholder Engagement: Align IT solutions with business requirements through effective collaboration. Ticket Management: Monitor and resolve Jira tickets promptly. Skills Required: Minimum 3 years in IT development. Proficient in C#, JavaScript, jQuery, and Visual Basic. Strong understanding of HTML5, CSS3 … and IIS. Experience with SQL and SQL Server Management Studio. Familiarity with Visual Studio and Azure DevOps. Excellent communication skills and attention to detail. Why Join Us? Enjoy a flexible workplace with hybrid working options! Benefit from a generous holiday allowance of 27 days plus bank holidays. Access to health cash plans and virtual GP services. Participate in staff More ❯