4 of 4 Ticket Management Jobs in the West Midlands

Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract * Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract * Effective Management of disposals that go through their More ❯

and interact directly with our customers. The purpose of this job and this team is to provide world class customer experience for customers. You will be responsible for the management of customer reported issues, proactive traffic management and fraud management across Global IPX and IPX platforms. What you'll be doing Resolving IP Service issues across the … and improvements are implemented. Maintaining ongoing communication with Stakeholders. Dealing with escalations from external CP's/Customers and internal BT teams and seeing the issue through to resolution. Ticket management on ServiceNow. Proactively identifying and implementing service improvements. Implementing post incident improvement action. Solving complex problems. Effective demand management and prioritization. Identifying and delivering automation opportunities. … between platforms seamlessly to fault cross platform issues. Be available for out of hours support as a when needed Take ownership of priority customers. What you'll bring Mandatory: Ticket management on ServiceNOW or similar. Experience with Wireshark and/or other such tracing tools. Good knowledge and understanding in protocols such as SIP, SDP and RTP. Good More ❯

Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract * Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract * Effective Management of disposals that go through their More ❯

agreed SLAs and OLAs . Provide troubleshooting support for both technical and functional users, escalating issues as needed. Maintain accurate records of incidents, requests, and resolutions in the service management system. Contribute to the improvement of support processes and documentation. Support knowledge transfer and user guidance across departments. Essential Skills & Experience Strong hands-on experience with Oracle HCM , particularly … HR-related modules. Solid background in application support/helpdesk environments , with excellent ticket management practices. Competency in SQL for diagnostics and configuration support. Familiarity with service management tools and helpdesk workflows. Analytical thinking and an ability to solve problems in high-pressure situations. Confident communication skills with the ability to liaise professionally with stakeholders at all More ❯