3 of 3 Ticket Management Jobs in the West Midlands

presented via the employee self-service portal To ensure that all changes to systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution. Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary What we are looking for More ❯

SQL-based issues. We're looking for someone who has: Previous experience in IT support Strong written and verbal communication skills. Solid organisational ability, with a methodical approach to ticket management and documentation. An interest in developing technical skills - knowledge of C# and SQL is desirable but not essential. A proactive, curious mindset and willingness to collaborate across More ❯

Platform Development: Build and enhance secure, scalable IT platforms tailored to evolving business needs. Project Delivery: Collaborate on development initiatives, working alongside senior technical staff. System Performance: Support infrastructure management to ensure optimal performance of web and database services. Documentation: Maintain clear and up-to-date technical documentation. Issue Resolution: Escalate and resolve technical challenges with internal and external … stakeholders. Stakeholder Collaboration: Partner with analysts, developers, and operational teams to align technology with business goals. Communication: Keep teams informed of system changes and coordinate testing resources. Ticket Management: Monitor and resolve support tickets within agreed service levels. Development Standards: Follow best practices in coding, testing, and deployment. Skills and experience you will need to have as the … experience in a Software Development role Strong programming skills in C#, JavaScript, jQuery, Visual Basic . Solid understanding of HTML5, CSS3, IIS . Experience with SQL and SQL Server Management Studio . Familiarity with tools like Visual Studio , Azure DevOps , and Azure Application Insights . What's on offer to you from my client: Amazing pension Extended holiday Hybrid More ❯