26 to 43 of 43 User Experience Jobs in the West Midlands

will learn how to ensure that our customers receive 100% customer satisfaction in technical enquiries. Role The successful candidate will be answering technical and user experience tickets through our online helpdesk as well as via the phone. They will support the software team with delivering training … sales team and partners and learn to put together user guides and other communications. Training There may be an opportunity for a full-time role after successful completion of this apprenticeship. Apprenticeship Standard Customer service practitioner (level 2) Training Provider CITY OF WOLVERHAMPTON COLLEGE Working Week Monday to Friday ...

part of the role is shifting how success is defined, moving from technical reporting to meaningful business outcomes, ensuring that service quality, user experience and operational risk are measured in a way that matters. You’ll work closely with senior leaders across Engineering, Manufacturing, Commercial and Corporate functions … complexity, drive improvement at scale and build an IT Operations function that is trusted, visible and high performing. You’ll bring Director level experience within a complex organisation, with a proven track record of leading IT Operations and delivering transformational change across large scale service environments. ...

Capgemini, we partner with clients to build the future of their services, organisations, and customer experiences. As a Lead Service Designer in our Experience Design team, you will shape end to end, future state services that are human centred, data informed, and AI ready. You will work across complex … span multiple areas of service design with depth in at least one. Whether your background is in service design, product strategy, organisational design, UX, product, or CX transformation — what matters is your ability to lead, think systemically, and deliver. We are a Disability Confident Employer Capgemini is proud ...

methodologies (qualitative and quantitative) to deliver rigorous insight across the organisation. The role requires someone who understands market insight, continuous CX programmes and UX research, offering an opportunity to showcase holistic research leadership. Success will look like strong partnerships across all disciplines in the organisation, at multiple levels. This will … quantitatve research methods, and experienced in relationship management of external partners/vendors.. Fluency/familiarity across CX insights, Market Research, Competitor Intelligence and UX Research disciplines. Beneficial Qualifications: Experience in heavily regulated environments, ideally within Financial Services. Experience in large, matrixed organisations, where driving consensus across different ...

required for a programme of work within National Grid which aims to modernize and enhance the UK network infrastructure to improve reliability, security, and user experience. Key initiatives include replacing end-of-life network hardware, deploying enhanced Wi-Fi solutions, and provisioning high click apply for full job details ...

Business Analyst Salary: Up to £57,000, based on skills and experience Contract Type: 12 Month FTC – 35 hours a week Location: Hybrid working (office based in Birmingham or Oswestry) – typically 2 days in the office per week Closing Date: 23/07/26 Shape Brighter Futures with … scale change in complex transformational environments Knowledge and experience of a broad range of industry practices in business analysis, strategic analysis, data analysis, UX, agile and technical analysis (BCS, BABOK) Need to have extensive experience of applying analytical techniques to identify underlying issues and business needs Benefits That ...

UX Designer/£45,000-65,000 per annum/Remote We are working with a leading ecommerce business that needs a UX Designer to come board to work on some exciting new projects. This role suits someone who is forward thinking in their approach and open to utilising Claude … Design in their UX methods. It would be a huge advantage for someone who has experience designing around Salesforce systems/process click apply for full job details ...

revolutionizing the healthcare landscape by providing an advanced conversational agent platform that enhances patient-provider communication. Our mission is to ensure that patients experience seamless interactions with the healthcare system, leading to better access and improved patient outcomes. To support our innovative technology and foster continuous growth … standards, and metrics to measure team performance and product quality. Drive technical innovation and evaluate new technologies that can enhance our platform and improve user experience. Participate in high-level planning and execution of engineering projects while managing resources effectively to meet project deadlines. Align engineering efforts with business ...

directly to the senior leadership team, you will drive the IT strategy while ensuring technology enables business growth, operational excellence and a first-class user experience. Key Responsibilities Develop and deliver the organisation's IT strategy aligned to business objectives. Lead and mentor a multi-disciplinary IT team across … recovery and business continuity capabilities. Implement IT governance, policies, KPIs and service improvement initiatives. Drive continuous improvement across IT operations, systems and support services. Experience within manufacturing, logistics, wholesale, distribution or retail environments. Microsoft Azure and Microsoft 365 experience. ITIL, Prince2 or similar professional qualifications. Apply now to speak ...

ORACLE BUSINESS ANALYST – (SCM Fusion module experience is Essential) (Procurement/Supply Chain function experience a massive bonus) Day rate £700 to £800 per day 12-month contract to start beginning of November Home based – and Warwick sites as required Inside IR35 – paid through an umbrella … looking for someone who has logistics, Inventory, warehouse management, SQM and purchasing experience as opposed to PTP*** Job Summary: As an SCM Oracle Business Analyst you will be responsible for analysing business process, gathering requirements, and supporting the implementation of solutions across the Oracle Fusion application platform to improve ...

Work directly with clients to understand business requirements, processes, and operational challenges. Analyse ERP system usage and recommend configuration changes to improve efficiency and user experience. Gather and document functional and technical requirements for new features, enhancements, and integrations. Act as the liaison between customers and the development team … line technical and application support to customers, troubleshooting issues and identifying root causes. Create and maintain system documentation, configuration guides, and process documentation. Support user training and knowledge transfer activities where required. Work with internal stakeholders to ensure projects and customer requests are delivered successfully. What we're looking ...

evolve. You will have at least 3+ years’ experience in digital/graphic design, strong knowledge of Figma along with solid UI/UX design experience. Proficient in Adobe Creative Suite and WordPress. If you're a creative with a strategic mindset and strong digital execution skills ...

Management: Lead a well-balanced, cross-functional team, ensuring everyone has the support they need to thrive. Who You Are: Experienced: You have significant experience in delivering digital products in fast-paced, agile environments. Communicative: Strong verbal and written communication skills, with the ability to translate complex IT concepts … into relatable language. Innovative: You champion creativity and are not afraid to challenge the status quo to enhance user experience. Self-Motivated: Highly driven, you can work independently while thriving in a collaborative environment. Negotiator: Your negotiation skills and budget management experience will help you navigate digital governance ...

business, you will gain a strong understanding of operational challenges and help deliver practical technology solutions that improve efficiency, performance, reporting, and the overall user experience. Alongside the day-to-day management and support of business systems, you will contribute to wider digital improvement initiatives, helping to streamline processes … improvement are essential. This role would suit an experienced systems professional who enjoys variety, collaboration, and having a genuine impact on business operations. Previous experience working with ERP, CRM, or other business-critical systems is highly desirable, alongside exposure to reporting tools, system integrations, or data management processes. This ...

lead for HR systems processes and configuration. Support the optimisation, adoption and continuous improvement of HR systems to improve efficiency and user experience. Support day-to-day supplier relationships and work with the Technology function and HR Director on contract review and renewal activity. Support day-to-day employee … decisions and process changes. Skilled atpragmatic, risk-based decision-making, seeking input/approval when there are material legal, reputational, or financial implications. Qualifications & Experience CIPD Level 3 minimum (CIPD Level 5 preferred). Mid-level HR experience (preferably in multiple territories). Previous team leader experience. Experience ...

monitoring solutions and specify changes to be implemented by other development teams. We are fortunate to have a team of highly experienced engineers, including UX designers, who can provide support and guidance as we extend the platform's capabilities to serve both internal engineers and external end-users. Please note … platform operations Develop automation to support environment-specific configuration layering and threshold management Contribute to the platform's packaging and distribution pipeline Required Skills & Experience - Software Engineer (Monitoring Platform) Strong software engineering fundamentals - you write clean, well-structured, maintainable code regardless of language. You understand principles like separation ...

business, you will gain a strong understanding of operational challenges and help deliver practical technology solutions that improve efficiency, performance, reporting, and the overall user experience.Alongside the day-to-day management and support of business systems, you will contribute to wider digital improvement initiatives, helping to streamline processes, enhance … excellent interpersonal skills. You should be comfortable managing projects, working with third-party suppliers, and leading system enhancements from concept through to delivery. Previous experience working with ERP, CRM, or other business-critical systems is expected, alongside exposure to reporting tools, system integrations, or data management processes.This ...

business, you will gain a strong understanding of operational challenges and help deliver practical technology solutions that improve efficiency, performance, reporting, and the overall user experience. Alongside the day-to-day management and support of business systems, you will contribute to wider digital improvement initiatives, helping to streamline processes … excellent interpersonal skills. You should be comfortable managing projects, working with third-party suppliers, and leading system enhancements from concept through to delivery. Previous experience working with ERP, CRM, or other business-critical systems is expected, alongside exposure to reporting tools, system integrations, or data management processes. This ...