1 to 25 of 37 User Research Jobs in the West Midlands

well known organisation in the UK public sector. Due to on going growth and commitment to their strategic plans the business requires a User Researcher to join the central UCD team The User Researcher will be responsible for designing and conducting user research as part … team effort to deliver great funding products. They will be responsible for identifying the best method based on research goals and resources, helping to establish and amplify the discipline of user research, and championing user-centred approaches. The User Researcher is responsible for all aspects ...

User Researcher Role Overview We are looking for an experienced User Researcher to work within multidisciplinary Agile teams, helping to understand user needs and improve digital products and services. You will conduct research, generate actionable insights and work closely with Product, Design, Technology and Business stakeholders … ensure decisions are informed by robust user evidence. Key Responsibilities Plan and conduct qualitative and quantitative user research, including interviews, contextual research, usability testing and surveys. Recruit appropriate and representative research participants. Analyse research findings and translate insights into clear, actionable recommendations. Test prototypes ...

Senior User Researcher £55000 - 66000 GBP Pension, Benefits Hybrid WORKING Location: Manchester; Bristol; Leeds; Glasgow; Birmingham; , Central London, Greater London - United Kingdom Type: Permanent Senior User Researcher User Research | Service Design | Digital Transformation Location: UK Wide (Hybrid Working) Salary: £55,000 - £66,000 + Benefits Package … About the Role We're supporting a leading digital consultancy as it continues to grow its User Research capability across the UK. With multiple hires planned, this is an excellent opportunity to join a people-centred organisation delivering impactful digital services across the public and private sectors. ...

About The RoleHippo Digital is recruiting senior consultants in user research. User researchers design, plan and conduct research into what people need from a service and produce recommendations for user-centred service design. Working with designers, product owners, developers and other members of Agile teams, they … also test services as they are being designed and use research evidence to help explain design decisions to clients. As a senior consultant in user research, you'll already be an expert in your field. You'll also be a leader of people and teams ...

Customer Insight/User Research Consultant Location: Largely remote with occasional travel to West Midlands Rate: £500-£550 (inside ir35) Duration: 6 months + The Role I am are looking for an experienced Customer Insight & Journey Specialist to support a major programme of work. This is a customer … focused role sitting at the intersection of Customer Insight, User Research and Service Design. You will work with a team of Business Analysts and Service Design Leads to ensure that customer and stakeholder evidence is translated into clearly defined user needs, customer journeys and actionable recommendations. ...

Customer Insight/User Research Consultant Location: Largely remote with occasional travel to West Midlands Rate: £500-£550 (inside ir35) Duration: 6 months + The Role I am are looking for an experienced Customer Insight & Journey Specialist to support a major programme of work. This is a customer … focused role sitting at the intersection of Customer Insight, User Research and Service Design. You will work with a team of Business Analysts and Service Design Leads to ensure that customer and stakeholder evidence is translated into clearly defined user needs, customer journeys and actionable recommendations. ...

Senior User Researcher ££60,000 - £65,000 GBP Pension 8% Hybrid WORKING Location: Bristol/Leeds/Birmingham/Glasgow, Central London, Greater London - United Kingdom Type: Permanent We're looking for a Senior User Researcher to join a growing digital consultancy delivering impactful transformation projects across … public and private sectors. You'll work alongside designers, product managers, developers and delivery teams to uncover user needs, influence product direction and ensure digital services are built around real people. This is a fantastic opportunity for an experienced researcher who enjoys leading discovery, mentoring others and helping organisations ...

customers build on. This is a data-led, platform-oriented role for someone who operates with real autonomy, is genuinely comfortable running their own user research, and brings strong AI-enabled ways of working. This is a hybrid role based out of our York or Birmingham office, with … workflows alongside DaaS, making sure they draw on and reinforce the same foundation rather than duplicating it. Run your own discovery, including hands-on user research with the teams and customers who consume data products, to validate demand before building. Write clear, precise requirements and acceptance criteria that ...

Clearance We are seeking experienced Digital Professionals to support delivery across the Government Gateway programme. Opportunities are available for individuals with backgrounds in User Research, Interaction Design, or Content Design, working within agile, multidisciplinary teams to improve critical public services used by millions of citizens and businesses. … will play a key role in creating user-centred, accessible, and evidence-based digital services by understanding user needs, shaping service experiences, developing content and design solutions, and collaborating closely with researchers, designers, product managers, engineers, and stakeholders. Key Responsibilities: Supporting the design and delivery of user ...

memory and personalisation to help customers get more value from the products they use. In this role, you will own the development of native research and analytics capability within IQ, delivered through a phased transition alongside the existing external tools: Pendo for product analytics and Condens for research … their own usage data to better understand and customise their experience. This role requires genuine hands‐on experience as a customer and user research practitioner, alongside strong product analytics and data capability, with overall accountability for Pendo and organisation‐wide research best practice until the transition ...

understand the entire perspective of the situation or change, using appropriate techniques and diagrams to convey this to project and business stakeholders. Conduct user research to identify user needs and end to end journeys that need to be considered in development. Define Epics and Features that … stakeholders to include non-functional requirements and acceptance criteria written in an appropriate format, e.g. Behaviour Driven Development. Create documentation and diagrams to enhance User Stories where necessary, e.g. Wireframes, data models, etc. Refine Epics and Features via Agile ceremonies and socialisation, using negotiation skills to achieve the desired ...

Gateway Day Rate: £435 per day (Inside IR35) Contract Length: 6 Months (Standard initial term) Department: UK Public Sector Location: Birmingham (Hybrid) Key Responsibilities User-Centred Design: Map end-to-end service flows and interactions based on robust user research, data analytics, and government outcomes. Prototyping … Testing: Build, iterate, and refine high- and low-fidelity prototypes, wireframes, and user journeys using the GOV.UK Design System. Accessibility and Inclusion: Ensure all designs comply with WCAG 2.2 AAA/AA standards, creating accessible services that work for users regardless of digital capability. Agile Collaboration: Work within multidisciplinary ...

Ready to make your mark? Join us and be part of something bigger. MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS: As a User Researcher (Senior Associate) at Kainos, you will deliver actionable insights that help define the right service experiences and focus them on user needs. … will be passionate about design research and an advocate for user needs based design, design thinking and service design. You will be part of our growing Experience Design capability creating exemplary digital services. We are supportive, collaborative, talented, and hugely passionate about user-centred design. ...

product, QA and delivery to create practical outcomes for clients and end users. Key responsibilities Design and maintain performance measurement frameworks, including KPIs, goals, user needs and benefits measures. Carry out complex analysis using multiple data sources and translate findings into clear recommendations. Develop dashboards, reports and visual stories … communicate service performance to different audiences. Lead quality assurance of performance data, including cleansing, validation and explanation of limitations. Work closely with product, delivery, user research, data and client teams throughout the product life cycle. Support, delegate to and upskill other analysts where appropriate. Essential skills and experience ...

Senior User Researcher £55000 - 66000 GBP Pension, Benefits Hybrid WORKING Location: Manchester; Bristol; Leeds; Glasgow; Birmingham; , Central London, Greater London - United Kingdom Type: Permanent Senior User Researcher User Research Service Design Digital Transformation Location: UK Wide (Hybrid Working) Salary: £55,000 - £66,000 + Benefits Package ...

entitlement, contributory pension scheme, onsite parking and employee assistance programme We are working on behalf of esteemed organisation, who are recruiting a creative and user-focused Website Content Coordinator to support one of the organisation's most significant digital transformation projects. This is an exciting opportunity to play … will also collaborate with colleagues across the organisation and the website project team to ensure content is clear, accessible, accurate and aligned with user needs, research insights and Warwick SU's brand. The role is part-time at 20 hours per week. There are no fixed working days ...

entitlement, contributory pension scheme, employee assistance programme and onsite parking We are working on behalf of esteemed organisation, who are recruiting a creative and user-focused Website Content Coordinator to support one of the organisation's most significant digital transformation projects. This is an exciting opportunity to play … will also collaborate with colleagues across the organisation and the website project team to ensure content is clear, accessible, accurate and aligned with user needs, research insights and Warwick SU's brand. The role is part-time at 20 hours per week. There are no fixed working days ...

make your mark? Join us and be part of something bigger. MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS: As an experienced User Researcher (Consultant) at Kainos, you will be responsible for delivering actionable insights that help define the right service experiences and focus them on user … development. You will be part of our growing Experience Design capability creating exemplary digital services. We are supportive, collaborative, talented, and hugely passionate about user-centred design. We are not about marketing and dark patterns; we are all about making a positive, measurable impact on millions of people through ...

make your mark? Join us and be part of something bigger. MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS: As an experienced User Researcher (Consultant) at Kainos, you will be responsible for delivering actionable insights that help define the right service experiences and focus them on user … development. You will be part of our growing Experience Design capability creating exemplary digital services. We are supportive, collaborative, talented, and hugely passionate about user-centred design. We are not about marketing and dark patterns; we are all about making a positive, measurable impact on millions of people through ...

Ready to make your mark? Join us and be part of something bigger. MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS:As a User Researcher (Senior Associate) at Kainos, you will deliver actionable insights that help define the right service experiences and focus them on user needs. … will be passionate about design research and an advocate for user needs based design, design thinking and service design. You will be part of our growing Experience Design capability creating exemplary digital services. We are supportive, collaborative, talented, and hugely passionate about user-centred design. ...

enhancements, defects, technical debt, and risks are effectively prioritised to maximise customer and business value. Lead customer discovery activities, including customer interviews, feedback analysis, research, and insight gathering to identify user needs and opportunities. Act as the primary voice of the customer, ensuring customer insights directly influence product … methodologies, agile delivery practices, and product lifecycle management. Good understanding of the legal sector and workflows within that sector Knowledge of customer discovery techniques, user research methods, and customer-centred product development. Understands and applies AI capabilities and prompt engineering to improve the quality of outputs ...

teams to ensure accurate, accessible implementation of designsEnsure all interface designs meet WCAG 2.2 accessibility standards and responsive design requirementsWork with UX designers and user researchers to refine interactions based on evidenceMaintain design system consistency and contribute to shared component librariesDocument interaction specifications clearly to support development handoffQualificationsExpert proficiency ...

full product lifecycle, from discovery and delivery through adoption, optimisation, and retirement. Build a deep understanding of customers, users, and business processes through research, analytics, and stakeholder engagement. Identify opportunities to enhance customer experience, operational efficiency, revenue generation, and risk management. Prioritise product backlogs and investment decisions based … strategic value and business outcomes. Lead discovery activities including user research, experimentation, hypothesis testing, and solution design. Collaborate closely with engineering, architecture, design, data, and delivery teams. Establish and monitor product goals, OKRs, and success metrics. Manage risks, dependencies, and trade-offs across scope, budget, and delivery timelines. ...

something bigger. As a Delivery Manager at Kainos, you will be responsible for ensuring that Kainos innovative digital services and platforms meet the user need and the outcomes agreed between Kainos and the client, whilst ensuring our delivery follows good governance and quality standards.?You will empower and support … technology and process both within the project and outside the project. Proactively assist with recruitment activities to enable stable organisational growth. Desirable Experience of user research, analytics and design disciplines and their contribution to the effective delivery of digital services and platforms.? Evidence of securing significant follow ...

Inside IR35 Network IT are currently recruiting for a Senior Java Developer to help design, build and support software products that underpin numerous digital user-focused services. You will work closely with architecture, engineering and product teams to deliver scalable, secure and maintainable solutions, while guiding the wider team … complexity, including reviewing designs and selecting appropriate technologies. Understanding of service resilience, operational stability, robustness, availability and production support.Ability to collaborate with product, architecture, user research and delivery teams to ensure solutions meet genuine user needs. What We’re Looking For A confident technical leader ...