Tier 2 - IT Engineer - Platinum
- Location
- Birmingham, England, United Kingdom
promise to make their business brilliant. Job Description Provide advanced remote and onsite technical support for end users across Microsoft 365, Azure, Windows, macOS, mobile devices, and business applications. Act as the primary escalation point for Tier 1 Engineers, owning complex incidents through to resolution. Troubleshoot and resolve issues … Microsoft Intune, Autopilot, and modern endpoint management. Experience administering Microsoft Entra ID (Azure AD), Active Directory, and Group Policy. Strong troubleshooting skills across Windows 11, macOS, mobile devices, and endpoint security solutions. Solid understanding of networking technologies including DNS, DHCP, TCP/IP, VPN, VLANs, and routing fundamentals. Experience ...