2 of 2 IVR Jobs in West Sussex

reports and insights Confident stakeholder communication at all levels High attention to detail and accuracy under pressure Comfortable working with WFM/telephony/IVR systems Systems used by the Resouce Planning Analyst are Calabrio and ElasticCX. Channels: Inbound Outbound Social Media Emails Webchat Please follow the link to apply ...

current telephony environment in detail. You will analyse and document what sits beneath the existing contact centre platform, mapping components such as agent desktop, IVR, call and screen recording, MI data, voice of the customer platforms and payment integrations. You will also map the wider ecosystem surrounding the telephony platform. ...