WiFi access points Replacing printer toner on site Liaise with customers via phone, remote sessions, video conferencing or email to provide new equipment as required, working in accordance to SLA's, quality standards and ITIL best practices. Provide hardware and software support on all supported assets. Carry out regular audits and stock inventory checks including correct disposal of packaging. Maintain More ❯
that could be beneficial to them. Processing customer/client information in accordance with processes and procedures Ensuring all calls, emails, tickets, chats & tasks are completed within the specified SLA s. Proactively establishing and maintaining a strong professional working team relationship Key Skills and Experience Contact centre/Customer Service experience. Experience within Telecoms industry (is desirable but not essential More ❯
that could be beneficial to them. Processing customer/client information in accordance with processes and procedures Ensuring all calls, emails, tickets, chats & tasks are completed within the specified SLA’s. Proactively establishing and maintaining a strong professional working team relationship Key Skills and Experience Contact centre/Customer Service experience. Experience within Telecoms industry (is desirable but not essential More ❯
faults. Liaising with vendors, suppliers and partners to resolve technical faults. Keeping clients well informed on progress of support tickets, by phone and email Reaching resolution of incidents within SLA and to the quality standards demanded by FluidOne s policies. Providing occasional remote hands assistance to customers or our Network Operations team at customer site or at FluidOne datacentres Ensuring More ❯
early-career team members . Key Responsibilities Lead and manage a support operation of 40+ people, across multiple support functions. Oversee daily service desk performance, ticket triage, escalations, and SLA adherence. Coach and develop junior staff and early-career professionals to build capability and confidence. Support Team Leaders in performance management, quality auditing, and 1-2-1 coaching. Act as … large , multi-functional customer support team (40+). Proven leadership in a service desk or technical support environment. Passion for developing people - especially mentoring younger team members. Skilled in SLA/KPI management, reporting, and quality assurance. Exceptional communication, organisation, and problem-solving abilities. Knowledge of telecoms, broadband or tech support is beneficial. Experience working within ISO and GDPR-compliant More ❯
early-career team members . Key Responsibilities Lead and manage a support operation of 40+ people, across multiple support functions. Oversee daily service desk performance, ticket triage, escalations, and SLA adherence. Coach and develop junior staff and early-career professionals to build capability and confidence. Support Team Leaders in performance management, quality auditing, and 1-2-1 coaching. Act as … large , multi-functional customer support team (40+). Proven leadership in a service desk or technical support environment. Passion for developing people - especially mentoring younger team members. Skilled in SLA/KPI management, reporting, and quality assurance. Exceptional communication, organisation, and problem-solving abilities. Knowledge of telecoms, broadband or tech support is beneficial. Experience working within ISO and GDPR-compliant More ❯
horsham, south east england, united kingdom Hybrid / WFH Options
ACS Executive Search & Coaching
a culture of collaboration and accountability. Key Responsibilities Customer Support & Experience Lead and motivate Service Desk teams to deliver exceptional service and fast resolutions. Own and manage service performance, SLA adherence, and escalations. Champion the customer experience at every touchpoint. Quality Assurance & Process Excellence Monitor ticket triage and resolution to ensure quality and SLA compliance. Conduct regular audits of tickets … supplier management, and customer complaint handling. KPIs & Core Competencies We're looking for someone with strong experience in: Service Desk leadership Quality assurance and ticket management KPI reporting and SLA ownership Stakeholder engagement Team coaching and performance development And someone who embodies: Customer-first thinking Excellent communication Accountability and initiative Strong planning and organisation Resilience and adaptability Team collaboration You More ❯
