3 of 3 SLA Jobs in West Sussex

tickets are effectively assigned, progressed, and resolved* Act as the first point of technical escalation for complex issues* Monitor team workloads, ticket quality, and SLA performance, intervening where needed* Support, coach, and develop engineers through regular feedback, reviews, and training plans* Identify service trends, recurring issues, and areas for improvement ...

portfolio governance forums and provide clear, actionable insight. Manage supplier performance and commercial contracts (up to £5m per annum), ensuring value for money and SLA compliance. Skills & Experience Extensive experience in portfolio, programme, and project management within complex environments. Proven track record of managing large-scale digital delivery portfolios. Strong ...

with supporting activities. Expenses will be provided. Tasks Provide Desktop Support within the client Fault identification and resolution of incidents/requests within contracted SLA targets Mobile solution support (Mobile Phones and Laptops) Software and hardware installation PC Configuration Laptops & MacBook imaging Assisting with IT Stores tasks when required Supporting … work with minimum supervision Team player who can work with other Capgemini teams to provide a service to the client with an agreed SLA ...