Service Delivery Director
- Hiring Organisation
- Jobleads-UK
- Location
- Worthing, England, United Kingdom
Service Delivery Director, you will act as the primary point of accountability between Capgemini and HMRC Service Managers, owning service outcomes, financial performance, risk management and senior stakeholder relationships. You will operate confidently in a high‐pressure, high‐visibility environment, including during major incidents and periods of transformation.## … accountability for service performance, availability and customer satisfaction* Lead service governance, operational reviews and commercial discussions with senior client stakeholders* Own forecasting, financial management and reporting as part of the MU M‐Review cycle, supported by PMO* Lead the Capgemini response to live service incidents and major incidents, including ...