1 to 25 of 54 Customer Experience Jobs in West Yorkshire

strategically important to Michelin Connected Fleet ’s growth plans. The team serves 2 priorities - Nurture, retain and cross/up sell into the existing customer base Win new customers The team currently operates a hybrid sales role. WHAT WILL I BE DOING: ACCOUNT MANAGEMENT Build long term, successful and … sustainable relationships with our existing customer base Overall accountability for the customer’s Masternaut experience. Engage with Michelin Connected Fleet's stakeholders, where appropriate, to optimise this customer experience Lead all commercial aspects of the account including commercial queries through to contract negotiation to secure renewal … revenue growth to Masternaut Understand customers’ geographic landscape/business structure to extend Michelin Connected Fleet services into new markets and organisations Broaden out customer contacts to include Fleet, Operations, HSE & Strategy Accurate sales forecasting and pipeline management Working closely with Marketing to provide relevant feedback, produce industry materials More ❯

Role: Customer Success Manager Location: Leeds, (Home based) Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high … We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Success Management team (CSM) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong … able to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CSM: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing More ❯

Product Owners with Salesforce capabilities and evaluate the pros and cons of specific implementation options. Configure and develop Salesforce functionality aimed at enhancing the Customer Experience for our Operations teams. Beyond 90 days: Continue to enhance the functionality and capabilities of the platform for our Service, Support, and … Operations groups. Contribute your expertise to evolve the development team's operating mode. Provide guidance on Salesforce capabilities to the business community. Essential Skills & Experience: Bachelor's degree required - Computer Science, MIS or equivalent. Experience with Salesforce clouds with focus on Service and Experience Clouds. Demonstrated experience and knowledge of relational databases, data modeling, unit testing, and ETL tools. Experience with Agile development methodologies such as SCRUM and Kanban. Experience with web services (REST & SOAP, JSON, LWC, XML, APEX, VisualForce, and SOQL, etc.) a plus. Desirable Skills & Experience: Track record years of experience More ❯

working closely with internal teams and external partners to ensure that our digital services are effective, accessible, and aligned with user needs. Product Manager – Customer Experience Platform This role will focus on the development and implementation of a new Customer Experience Platform. You will work closely … profile project. Your goal will be to manage the platform's design and delivery, ensuring it enhances user engagement and delivers a seamless, personalised experience across our services. Product Manager – Digital Products Portfolio This role will manage a portfolio of existing digital products, including our disbursement platform, membership platform … of the society we support, this includes all equality characteristics such as age, ethnicity, disability, sexual orientation, gender reassignment, religion or belief. This lived experience from a diverse group of people helps us with all the work that we do and ultimately supports the social care sector to provide More ❯

What We Need NetBrain is looking for a Customer Success Manager with a strong background in this function specifically for Enterprise IT solutions. This person should have excellent interpersonal and communication skills, as well as the ability to multitask and learn complex technology. The Impact You'll Make In … enterprise customers across a wide range of verticals to drive product adoption and outcomes. Your work will lead to renewals, expansion, advocacy and general customer satisfaction across these key accounts. You will be a trusted partner, leading customers post implementation with a focus on end-use adoption, communicating ROI … You will work closely with a variety of internal functions, including the Sales, Support, Service and Product Management Teams. What You'll Do Create customer-facing QBR templates and new go-to-market documentation. Build email campaign templates that are tied to new features and new platform capabilities. Incorporate More ❯

known brands, we’re on a mission to simplify HR and make it more impactful. We’re now looking for a passionate and proactive Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR or People … Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we’d love to hear from you. The role at a glance: Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More… Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury’s, Post More ❯

known brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR or People … Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. The role at a glance: Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post More ❯

brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR/ER …/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. Role Info: Senior Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More… Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post More ❯

brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR/ER …/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. Role Info: Senior Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post More ❯

consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that's efficient … stack and get involved in all stages of the software development lifecycle. As we have a specific project in mind, this role does require experience with C# .net and Node.js. Having experience or a willingness to learn other languages is beneficial, as once you get the opportunity to … don't want to chuck code over the fence, and you are keen to be involved right through to delivering the code to the customer A desire to build up and see others succeed, rather than wanting to be the Hero We believe every engineer should have a fundamental More ❯

request management. Monitor ticket queues, identify trends, and escalate major incidents or problems as needed. Share knowledge and participate in meetings to ensure excellent customer experience. Provide advice and guidance to customers and liaise with third parties on support issues. Maintain up-to-date documentation (technical notes, incident resolution … Understanding of Cyber Security principles and ITIL concepts. Ability to meet deadlines and cope with pressure. Strong problem-solving skills and a proactive approach. Experience: Experience in providing IT technical support within a support function. Coordinating and delivering IT services through Managed Services arrangements. Experience dealing with … stakeholders in a customer service setting. Qualifications: A-levels or equivalent, or suitable experience. Desirable: Appropriate desktop management qualifications (e.g., Microsoft Certified Partner). How to Apply: If you are passionate about operational excellence and eager to contribute to the energy sector, we want to hear from you. At More ❯

of the team. Shape, develop, contribute to and present proposals to support clients with IAM. Coach and develop junior team members through sharing of experience and knowledge. Recognise the importance of continuous self and team development and actively strive to achieve this. Foster a sense of self belief and … confidence in others, seek to understand other motivations. What will you need to do it? Proven experience of IAM requirements gathering; and strategy and design development. Proven experience of managing and delivering aspects of IAM projects. Proven experience of implementing one or more of the following IAM … solutions: Sailpoint, CyberArk, OneIdentity, Okta, BeyondTust and Microsoft Entra ID General knowledge across multiple IAM domains, with in-depth experience across two or more specific domains from: Enterprise identity, including provisioning, JML, certification, RBAC, entitlement management, policy management, data access governance, identity analytics; Customer IAM (CIAM), including registration More ❯

candidate will be responsible for: Adding and removing products on our websites Uploading promotional banners and pricing to websites Sending promotional e-shots to customer lists Acting as first-line support between customer service and our developers, ensuring site issues are logged with on our team collaboration tools … such as blogs to drive traffic to our websites and increase revenue On-going website testing and competitor analysis to improve the user and customer experience across our websites Working with our developers to automate tasks within the team to improve productivity & increase efficiency The ideal candidate: Previous … experience within an e-commerce business or digital marketing agency (Preferred) Proficient in Microsoft Excel including formulas, lookups and data validation (Essential) Experience with Magento and/or Wordpress (Preferred) Experience with Amazon and/or eBay (Preferred) Experience with image processing and Photoshop (Preferred) Self More ❯

Job Description How You'll Make an Impact As the Director of Customer Success, you will play a pivotal role in shaping the future of our customer relationships, driving product adoption, and fostering long-term loyalty. Your leadership will directly influence our ability to deliver exceptional value to … success with Epsilon's solutions. Here's how you will make an impactful difference at Epsilon: Work together win together: As the Director of Customer Success for PeopleCloud Loyalty and Customer solutions, you will create a collaborative environment where cross-functional teams and customer stakeholders work together … to achieve shared goals. Your leadership will ensure that every customer interaction is meaningful and contributes to mutual growth and success. Innovate with purpose: You will be part of a forward-thinking company that values creativity and collaboration. In this role, you will leverage cutting-edge Customer Success More ❯

Maintenance Team Leader, RME Team - Dublin Identyfikator pracy: Amazon Ireland Support Services Limited Amazon Operations is at the core of the customer experience, managing everything from purchase to delivery. We operate over 50 Fulfillment Centers across Europe, with hundreds of Delivery Stations, thousands of machines, and tens of … Reliability Maintenance Engineering team, where we maintain and optimize technologies across the Global Amazon Warehouse & Delivery Network. Purpose of the Job We seek motivated, customer-focused individuals to join us as Senior Reliability Maintenance Engineering Technicians. The role focuses on ensuring safety compliance, conducting preventative maintenance, and maximizing equipment … qualifications obtained outside Ireland or the UK, a Statement of Comparability from UK ENIC is necessary. • Skilled in both electrical and mechanical disciplines, with experience in automation or complex MHE environments. • Solid knowledge of PLC control systems. • Experience with CMMS for proactive maintenance planning and recording reactive tasks. More ❯

Technology and Digital Team as we embark on an exciting and ambitious transformation programme to modernise our digital capabilities and optimise and enhance our customer journey. Working collaboratively with a team of transformation experts you will have the flexibility to leverage your professional experience to solve computer engineering … a variety of technical areas, dependent on where your interests lie. Innovation is key as we look for new ideas which will improve the customer experience and our business processes. ABOUT THE ROLE The E-commerce DevOps Engineer role is responsible for managing and optimising software deployment processes … monitoring and incident response and implementing website performance monitoring and optimisation strategies to improve page load times, identify, diagnose and resolve issues and enhance customer experience. Enhancing system observability through logging, monitoring, and alerting (Elastic Search, Logstash, Kibana, New Relic, PRTG, ScienceLogic etc). Implementing and managing caching solutions More ❯

Permanent Hours: Full Time Job Description Please note that this is a night shift role (Wednesday-Saturday, 18:30-05:00). Amazon emphasizes customer experience, and HR plays a vital role in building the best team. We need an agile workforce with the right talent to meet … customer needs. As an HR Assistant, your goal will be to motivate employees and enhance their experience, working closely with your team to share ideas and grow your career. Key Responsibilities Collaborate with HR leaders and management on projects to create an engaging workplace. Handle HR inquiries and … available for employees. Your responsibilities include managing HR processes, supporting team projects, collecting employee feedback, and fostering an inclusive environment. About the Team The Customer Fulfilment (CF) team at Amazon has evolved from a small team of booksellers to a global operation handling over 1.5 million orders daily. Based More ❯

that this is a night shift role (Wednesday-Saturday/18:30PM-5:00AM) One of the many reasons Amazon raises the bar on customer experience is because HR makes sure we have the best team behind us. We need an agile workforce, so that we have the … and time and attendance reviews Use internal dashboards to create reports for leadership at your site Plan initiatives designed to foster employee wellbeing and experience on site Run audits to ensure compliance with company processes, data protection, local employment law and HR best practices A day in the life … them with new plans or helping to create an inclusive environment where employees feel they can bring any HR related queries. About the team Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

create clear, measurable value. You'll be working in a hybrid cloud environment (Azure, Databricks), applying your skills to real challenges in areas like customer behaviour, operations, and digital journeys. You'll learn from experienced colleagues, develop your craft, and help embed analytics into everyday business processes. What You … ll Love Create Value Through Insight : Design and deliver data science solutions that drive outcomes - whether it's increasing efficiency, reducing cost, or improving customer experience. Build & Apply Models : Support the development of predictive and optimisation models using Python, Databricks, and Azure. Help ensure outputs are robust, interpretable, and … Learn and develop in a high-performing team with clear opportunities to increase your influence and responsibility over time. What You'll Need Essential: Experience working in analytics, data science, or a related function, with evidence of delivering results. Proficiency in Python, SQL , and visualisation using open source libraries. More ❯

Marketplace Administrator Role Objective: Reporting to the Account Manager, you will play a pivotal role in optimising sales, improving customer experience, and enhancing our brand presence on several key Marketplaces. Responsibilities: Liaises with UK/International Warehouses to ensure Marketplace operations run as expected and support the Account … categorization and attribute mapping Managing stock feeds across marketplaces to reduce order cancellations. Collaborating with internal teams to ensure smooth operations and the best customer experience. Supporting the Sales Team Inputting Sales Orders if required Dealing with Customer Queries Other related duties as required WHAT ARE WE LOOKING … FOR? Required Experience or Qualifications: Have a passion and understanding of Online Marketplace(s) The ability to work independently while collaborating across teams. Excellent verbal, written communication, and interpersonal skill Proven experience of problem solving and working on own initiative Computer literate Preferred Experience or Qualifications: JBA More ❯

play a key part in shaping the personalisation strategy across the company’s digital platforms, with a strong focus on understanding and responding to customer behaviour. Over the next 12 months, the priority will be to drive personalisation across the website, enhancing user journeys and increasing conversion through data … led decision making. Key Responsibilities: Lead the development and execution of personalisation strategies across the website to improve customer experience and engagement. Use data and behavioural insights to identify optimisation opportunities and implement A/B and multivariate testing. Collaborate with digital, UX, content and development teams to … key performance metrics, providing actionable insights to stakeholders. Own the roadmap for digital optimisation initiatives, ensuring alignment with broader business goals. Ideal Candidate: Strong experience in digital optimisation, CRO, or personalisation roles. Proficient in Google Analytics and other data analysis tools to interpret user behaviour and performance trends. Hands More ❯

innovation and sustainability, Camira designs and manufactures environmental fabrics for the commercial, public transport and residential sectors. Purpose of the role Continually strive for customer excellence and support Camiras vision by maintaining accurate product technical specifications and certification for the business. To build and maintain relationships with external test … ensuring up-to-date information on the Camira website. Manage the internal helpdesk system to define testing needs, provide regular updates, and ensure high customer satisfaction. Prioritise tasks based on business and customer requirements. Oversee external testing and certification updates, minimising costs and lead times. Review test reports … line with quality policies, managing stakeholder expectations effectively. Promote cross-functional teamwork and communication to avoid silos. Support daily lab operations, maintain focus on customer satisfaction and continuous quality improvement. Embrace a proactive, accountable approach to problem solving. Other considerations Highly developed oral and written communication skills Self-motivated More ❯