1 to 25 of 28 Customer Experience Jobs in West Yorkshire

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the Team The Customer Engagement team acts as a centre of excellence for the LexisNexis® RiskNarrative® product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance … and risk management across the entire customer lifecycle for our customers. About the Role You will support the ongoing management and optimisation of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support. Responsibilities: Delivering an More ❯

an Online Specialist, working on in the Online Platform Team. This is a fixed term 12 month contract. In this role you will manage digital projects that optimise the customer experience on our online platforms. Passionate about the customer journey and improving the online shopping experience, you'll work on implementing new functionality, features and collaborative … platforms and identify opportunities in line with key goals for the Online function Coordination of the platform roadmap, ensuring clear lines of communication with business stakeholders and partners A customer-first approach; Listening and responding to customer feedback and using insight and data to problem solve Testing and analysis to measure performance of features About you Has a … real passion and energy for improving the online customer experience - retail and online experience an advantage but not essential Drive and commitment to problem solve, grow sales and save costs Strong organisational skills with an ability to manage and prioritise multiple projects and tasks An engaging communicator and effective stakeholder management skills A motivated team player who More ❯

Online Specialist, working on Morrisons.com, in the Online Platform Team. This is a fixed term 12 month contract. In this role you will manage digital projects that optimise the customer experience on our online platforms. Passionate about the customer journey and improving the online shopping experience, you’ll work on implementing new functionality, features and collaborative … platforms and identify opportunities in line with key goals for the Online function Coordination of the platform roadmap, ensuring clear lines of communication with business stakeholders and partners A customer-first approach; Listening and responding to customer feedback and using insight and data to problem solve Testing and analysis to measure performance of features About You: Has a … real passion and energy for improving the online customer experience - retail and online experience is an advantage but not essential Drive and commitment to problem solve, grow sales and save costs Strong organisational skills with an ability to manage and prioritise multiple projects and tasks An engaging communicator and effective stakeholder management skills A motivated team player More ❯

Job Title: Lead Customer Journey Manager - D2C Investments Location: Leeds, Edinburgh or London Salary : £76,194 - £89,640 Hours : Full time Working Pattern : Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our above offices. About This Opportunity: The Financial Conduct Authority (FCA) has highlighted the progressive potential … customers on where to invest their next available £, aligned with upcoming FCA regulatory changes. You'll work in an agile, purposeful environment. Through collaborating, you'll ensure the AI experience is clear, natural, and candid to empower customers to feel more confident in their financial decisions. As part of the frontier of our AI proposition - you will be innovating … and shaping the future of customer experience through a new human like channel. What you'll be doing: Customer Journey Leadership: You'll play a pivotal role in product development-supporting Product Owners and cross-functional teams to understand, measure, and orchestrate customer journeys. Ensuring the customer remains at the heart of all experiences, both More ❯

APIs, connectors, and middleware. Perform data migration and transformation tasks to ensure smooth data transition into Dynamics applications. Comfortable leveraging Dynamics 365's analytics capabilities to gain insights into customer behaviour, trends, and customer satisfaction. This includes using Power BI for data visualisation and analysis. 3. Documentation, Testing and Debugging: Conduct unit testing and participate in integration testing … documentation, including design documents, coding standards, and user guides. Use version control systems to manage and track changes to source code and configurations. Connect to your skills and professional experience All applicants must hold or be eligible to apply forUKSecurity clearance Functional/Technical Required foundational skills and experience Proven experience as a Dynamics Developer, including customization … integration, and coding. Experience in web development technologies like HTML, CSS, and ASP.NET. Relevant certifications in Microsoft Dynamics development (e.g. Microsoft Certified: Power Platform Developer Associate). Experience with Dynamics 365 SDK, plugins, custom workflows, and extensions. of the Power Platform (Power Apps, Power Automate, Power BI) to extend and enhance Dynamics 365 capabilities. Understanding of data integration More ❯

+ Field-Based (North of England) Salary: Up to 32,000 + Bonus (OTE 40,000 P/A) Role Type: Permanent Are you a budding sales-person with experience or background in telesales, customer service, or a sales support team? Stafflex have a great opportunity for you to get out on the road and sell directly to … to offer advice, demonstrate products, and maintain ongoing contact Proactively identify and follow up on new business opportunities Work closely with internal support team to ensure consistent and seamless customer experience Occasional assistance with delivery or setting up of bulk/heavy equipment Keep accurate notes on activity, sales progress and client needs Key Requirements of the Role … Sales experience (either office-based or previous field experience) Confidence, curiosity and a great attitude towards learning and development Someone who enjoys talking to people, building relationships and getting stuck in Professional appearance and approach Ability to manage your own time and territory effectively UK driving license and willingness to travel extensively across the North Must live within More ❯

they impact the user? Join our fast-paced IT Operations team as an Application Support Analyst , where you'll be the first line of defence in maintaining a seamless customer experience across our tech estate. You'll monitor live systems, respond to critical alerts, and work collaboratively to ensure we continue to deliver high availability, resilience, and performance. … requests and high-priority incidents. Collaborating with Duty Managers to ensure timely, effective communication on live issues. Still interested? Great News! We are looking for: Degree qualified or equivalent experience in an IT-related field. Experience in system operation or application support in a live environment. Familiarity with ITSM tools such as ServiceNow. Working knowledge of monitoring tools … e.g. AppDynamics, CloudWatch). Experience writing and executing SQL scripts. Confident using command line interfaces and understanding system behaviour. Awareness of ITIL processes and SLAs. Familiar with collaboration and documentation tools like Jira and Confluence. At Evri, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and More ❯

paced IT Operations team as an Application Support Analyst on a 6 Month Fixed Term Contract , where you'll be the first line of defence in maintaining a seamless customer experience across our tech estate. You'll monitor live systems, respond to critical alerts, and work collaboratively to ensure we continue to deliver high availability, resilience, and performance. … requests and high-priority incidents. Collaborating with Duty Managers to ensure timely, effective communication on live issues. Still interested? Great News! We are looking for: Degree qualified or equivalent experience in an IT-related field. Experience in system operation or application support in a live environment. Familiarity with ITSM tools such as ServiceNow. Working knowledge of monitoring tools … e.g. AppDynamics, CloudWatch). Experience writing and executing SQL scripts. Confident using command line interfaces and understanding system behaviour. Awareness of ITIL processes and SLAs. Familiar with collaboration and documentation tools like Jira and Confluence. At Evri, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and More ❯

team Develop a pathway for traders to develop their programming skills to support the trading automation projects backlog. Success will be measured in time savings, cost savings and better customer experience from the projects you work on. The skills and experience we're looking for: Exposure to (or a willingness to learn) multiple programming languages and tools … including C#, Python and Excel. 1+ years in a quantitative or engineering role. Some demonstrable experience building & deploying applications. Effective communication skills, capable of collaborating with own team and wider audiences. Thrives in an entrepreneurial, hyper-growth environment where priorities evolve regularly and decisions are made quickly. Excellent analytical and problem solving skills. Strong sense of ownership and ability … celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports More ❯

as we can- we don't like inefficiencies nor do we believe that realrisk mitigation is achieved by throwing people at the problem; and We create the best possible customer experience - we want our customers (both internal andexternal) to look forward to going through our processes. The Risk teams are at the forefront of GoCardless' expansion. We must … comprehensive regulatory strategy for UK/ANZ that is fit for GoCardless' businessand strategic objectives. Lead our Consumer Duty Program. What excites us We're looking for someone with experience in a regulated financial institution, who is passionateabout moving to a fast-paced fintech. We'd love to hear from you if you: Have worked in the world of … or aregulator. You have a track record with FCA Regulated firms. You are well versed with communicating with the FCA and ASIC (ASIC would be valuablebut not essential) Have experience in delivering change and interaction with various senior stakeholders. Have experience of regulatory regimes in ANZ, but not essential. Have strong communication skills both written and verbal. Like More ❯

take ownership of third-party marketplace activity, managing platforms such as Amazon, eBay, Wayfair, B&Q, and The Range. You'll ensure listings are optimized, pricing is competitive, and customer experience remains consistently strong. If you thrive in a fast-paced environment and enjoy using data to drive growth, this role offers real opportunity. What you'll be … major online marketplaces Uploading new products, optimizing content, pricing, and visuals Monitoring sales performance, ROI, and campaign results Working cross-functionally to manage stock availability and order flow Handling customer feedback and ensuring service levels are met Supporting marketing campaigns, promotions, and A/B testing Staying up to date with marketplace policies and compliance needs What we're … looking for: Previous experience managing online marketplaces (Amazon, eBay etc.) Strong knowledge of ecommerce platforms and digital best practices Proficient with Excel and familiar with CMS and channel management tools Detail-oriented and highly organised with excellent communication skills Understanding of ecommerce SEO and digital marketing principles Experience in the kitchen, bathroom or home improvement space is a More ❯

Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives. Duties include: Take ownership of designing and delivering high-quality learning for Salesforce and other systems Build inclusive, learner-focused training using a … internal teams, and creating self-serve resources. Work with business leads to establish a process for maintaining and updating learning materials in line with future system changes. Requirements Essential Experience designing and delivering system training to varied audiences Experience supporting large-scale change initiatives or tech implementations Learning design principles and adult learning theory Knowledge of how to More ❯

sales targets, KPI's and other business requirements, from taking an initial brief through to final implementation of the app * Code engaging user interfaces using native technologies to improve customer experience * Build and deploy mobile applications to accommodate all changes required by the business * Provide best practice advice on native pattern & development into the user-led design workshops … and end to end journeys * Liaise with business to identify, specify and document development requirements. * Recommend solutions that meet customer needs and ensure business users understand * Help define the software architecture of new features for existing apps and future apps * Create effective information architecture models; defining the relationship between the mobile app navigation, device functionality and services the app … integrates with, ensuring this matches customer journeys to drive agreed digital outcomes * Responsible for a full CI/CD pipeline with both unit and UI testing strategies to ensure a robust product is released Key Skills & Experience: * You will have a proven track record as an Android Developer. * Good understanding of Android platform with a good proficiency in More ❯

relationships with internal & external customers/partners. About you You're a proactive and detail-oriented professional with a good background in either Credit Control/Account Management or Customer Service. You thrive in fast-paced environments and will take pride in effectively managing a portfolio of Broker accounts while ensuring timely payments and swift resolution of queries. Your … ability to enhance the customer experience, even when dealing with outstanding debt, sets you apart. You will be comfortable partnering with stakeholders across the business to flag at-risk accounts and manage potential credit risks. What we offer you At RSA we put our people first. We have adopted hybrid working as standard, to give you a better More ❯

CONTENT DESIGNER on a 12 month fixed term contract. What does a Digital Content Designer do? As a Digital Content Designer, you will utilise your Figma, Shopify & Shogun skills, experience and strong design expertise to adapt, modify and create engaging digital content across our websites, App, email marketing, and other digital media platforms within a fast-paced ecommerce environment. … on both creativity and performance, you will play a key role in shaping and implementing promotional activity and product launches across these key Ecommerce channels to ensure a seamless customer experience across our large-scale ecommerce platform. Key elements: Figma Shopify (or similar Ecommerce Platform) Shogun Ecommerce design experience Additional skills across Photoshop, Illustrator, InDesign an advantage. More ❯

sales targets, KPI's and other business requirements, from taking an initial brief through to final implementation of the app. * Code engaging user interfaces using native technologies to improve customer experience * Build and deploy mobile applications to accommodate all changes required by the business * Provide best practice advice on native pattern & development into the user-led design workshops … and end to end journeys * Liaise with business to identify, specify and document development requirements. * Recommend solutions that meet customer needs and ensure business users understand * Help define the software architecture of new features for existing apps and future apps * Create effective information architecture models; defining the relationship between the mobile app navigation, device functionality and services the app … integrates with, ensuring this matches customer journeys to drive agreed digital outcomes * Responsible for a full CI/CD pipeline with both unit and UI testing strategies to ensure a robust product is released Key Skills & Experience: * You will have a proven track record as an iOS Developer. * Good understanding of iOS platform with good proficiency in Swift. More ❯

dedicated to crafting high-performance custom PCs tailored to our customers' needs, whether for gaming, professional work, or general use. We pride ourselves on delivering exceptional quality, performance, and customer service. Our team is passionate about technology and helping our customers achieve the ultimate computing experience. Position Overview: As a PC Technician at LOGIX, you will play a crucial … role in our operations by building custom PCs, providing technical support, and ensuring an outstanding customer experience. You will be responsible for assembling PCs according to specifications, testing for performance and stability, and troubleshooting any issues. Additionally, you will handle technical support calls, assist customers with their queries, and provide solutions to any hardware or software-related problems. In … role, youll work towards yourLevel 3 IT Support Apprenticeship,delivered by our expert training team at Baltic Apprenticeships. You willalso work towards two specialist modules which are Confident Communication - Customer Service Fundamentals and a Microsoft 365 Fundamentals module. A Typical Day in the Job: PC Assembly: Build custom PCs according to customer specifications, ensuring the highest level of More ❯

values-led, open, supportive, and inclusive culture. It's important that new team members share our values to ensure alignment from day one. We are looking for people who: Customer focused with a partnership approach Open, honest and transparent Innovative Ethical, trustworthy and caring Our People & Culture We recognize that our people are our greatest asset! We celebrate our … a 1st Line Support Analyst . As the first point of contact for our customers, Support Analysts manage and resolve support queries via phone and email, ensuring a positive customer experience. The role involves understanding customer issues, assisting with system use, and escalating bugs or problems as needed. Ideal candidates possess strong problem-solving skills, excellent communication, and … support environment. Please note that shifts will cover hours between 8am and 6pm (35 hours/week). What you'll be doing to make a difference: Providing excellent customer service with clear communication and empathy. Logging and responding to support queries within SLA guidelines. Investigating and resolving issues. Escalating tickets to higher support levels as necessary. Collaborating with More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : As an Associate Professional Services Consultant, you will be part of a team that support and deliver the onboarding and on-going customer management of new and existing customers of the RiskNarrative Digital Onboarding & Financial Crime platform. Relying on your … product and industry expertise, you will ensure the best experience for our customers whilst delivery projects in a timely manner. About the Role : You will take new business and dedicated existing clients through the full onboarding process. Helping them to configure their financial crime strategy and advising them on best practice. RiskNarrative operates as a recognised innovative leader in More ❯

least two days per week, or 40% of our time, at one of our office sites. About this opportunity Are you passionate about the potential of AI to transform customer experiences? We're looking for a strategic and technically minded Product Owner to lead the mobilisation of our AI feature teams within the Homes Platform. This role is responsible … within the Homes Platform. The Product Owner will identify and shape high-impact AI use cases across mortgage journeys, working closely with engineering teams to deliver innovative, responsible, and customer-centric AI solutions. You'll bring a strong grasp of AI technologies and how they can be applied to solve real business problems. What will I be doing? Own … the vision, roadmap, and backlog for AI feature teams, ensuring alignment with Homes Platform strategy and customer needs. Identify and prioritise AI use cases across mortgage journeys, demonstrating domain knowledge and AI expertise. Translate complex business challenges into AI-enabled solutions, collaborating with engineering and data science teams to shape delivery. Recommend appropriate AI technologies (e.g. NLP, ML, predictive More ❯

least two days per week, or 40% of our time, at one of our office sites. About this opportunity Are you passionate about the potential of AI to transform customer experiences? We're looking for a strategic and technically minded Product Owner to lead the mobilisation of our AI feature teams within the Homes Platform. This role is responsible … within the Homes Platform. The Product Owner will identify and shape high-impact AI use cases across mortgage journeys, working closely with engineering teams to deliver innovative, responsible, and customer-centric AI solutions. You'll bring a strong grasp of AI technologies and how they can be applied to solve real business problems. What will I be doing? Own … the vision, roadmap, and backlog for AI feature teams, ensuring alignment with Homes Platform strategy and customer needs. Identify and prioritise AI use cases across mortgage journeys, demonstrating domain knowledge and AI expertise. Translate complex business challenges into AI-enabled solutions, collaborating with engineering and data science teams to shape delivery. Recommend appropriate AI technologies (e.g. NLP, ML, predictive More ❯

and we're looking for an Associate Product Manager to help transform the way our customers interact with their parcel journeys. Reporting into the Principal Product Manager for the Customer & Client pillar, you'll help build connected, self-serve experiences that reduce friction and enhance engagement across our app - from managing delivery preferences to world class support tools like … BAs, Architects, Engineers, and Service colleagues to drive delivery, maximise value and remove blockers. Influence the direction of the product through data-driven decision making and insight from key customer and business feedback. Work with internal teams to evaluate product performance and ensure alignment with strategic OKRs. Evaluate product investment opportunities, monitor ROI, and support risk management across the … right balance of technical debt, enhancements, and new feature delivery. Still interested? Great news! We are looking for: Solid understanding of the software product lifecycle and agile delivery methodologies. Experience working within fast-paced product or technology teams. Strong commercial awareness with the ability to connect technical detail to business value. Background in digital products, customer-facing services More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the team: The data analyst team collaborates with cross-functional teams to deliver high-quality, compliant, and actionable insights, while maintaining standardized processes and documentation to drive efficiency. About the role: You will work with team on daily activities involving the design, management … Evaluate and implement improvements to database architecture and processes. Support team development through coaching, feedback, and inclusive leadership. Promote innovation and accountability within the team. Requirements: Significant database Administration experience Excellent written and verbal communication skills, with the ability to tailor messages to diverse audiences. Demonstrate SQL server and Postgres experience Very good interpersonal and mentoring abilities to More ❯

bedesirable Excellent communication and collaboration skills for cross-functional teamwork Proven track record of driving revenue growth Strong analytical and problem-solving skills to interpret data and draw insights Customer-centric mindset with a passion for exceptional customer experiences and knowledge of cloud-related technologies (IaaS, SaaS, XaaS) would be advantageous We also acknowledge that the confidence gap … hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives,and embraces every background. To become part of More ❯

lead initiatives that enhance cost-efficiency, service quality, and operational scalability. You'll also be at the forefront of automation and digital innovation , empowering the business to deliver exceptional customer experiences across every channel. If you're a hands-on leader who thrives on turning complexity into clarity-and performance into progress-this is the role for you. The … Logistics, IT, Retail, and Procurement. Champion innovation through automation, digital tools, and data-led decisions. Monitor and report performance, identifying opportunities and delivering results. What We're Looking For Experience Bachelor's degree in Supply Chain, Engineering, Business, or similar. Experience in supply chain performance, planning , or network optimisation . Background in retail or FMCG environments, with exposure More ❯