15 of 15 Customer Experience Jobs in Leeds

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the Team The Customer Engagement team acts as a centre of excellence for the LexisNexis® RiskNarrative® product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance … and risk management across the entire customer lifecycle for our customers. About the Role You will support the ongoing management and optimisation of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support. Responsibilities: Delivering an More ❯

increase the breadth and depth of GoCardless usage and value across the customers footprint. You will need to work closely with your account team to map the scope by customer, identify stakeholders, assess risk/opportunity and create an execution plan. As a part of our wider success team, you will also work closely with Professional Services to drive … implementation and time to value, our Customer Advocacy team to enhance the customer experience and share success stories, and Renewal Managers to work towards retention alongside a dedicated Account Executive for expansion and growth opportunities. You will own the customer lifecycle, delivering value at each milestone and will be excited to drive the awareness and uptake … payments provider offering Bank Debit alongside our Open Banking capabilities. As CSM at GoCardless you will: Manage a book of business (BOB) and ensure delivery against milestones throughout the customer lifecycle, aligned with our team's business KPIs. Drive commercial discussions with customers by devising strategies to drive positive Net Revenue Retention. Own and execute Account Plans tailored to More ❯

site speed to market, and overall trading performance. Forecast demand and implement stock replenishment strategies to minimise stockouts and optimise inventory levels. Analyse KPIs including traffic, conversion, AOV, and customer acquisition to identify continuous improvement opportunities. Align marketplace strategy with wider digital and commercial teams to ensure consistent messaging, range differentiation, and campaign execution. Collaborate cross-functionally with UX … product, engineering, operations, and customer service to deliver a seamless end-to-end customer experience. What We’re Looking For: 12 months experience in supplier or vendor management within a marketplace or eCommerce trading environment. Confident negotiator and communicator, able to manage multiple stakeholders and external partners. Commercially astute, able to act quickly on insights and adapt … to market trends. Strong knowledge of eCommerce principles including promotions, customer journey mapping, and trading calendars. Familiar with CMS platforms or digital merchandising tools. Why Join This Team? You’ll be part of a digital-first business that values innovation, inclusivity, and continuous improvement. This is a company where your ideas count, and your work will make a real More ❯

paced IT Operations team as an Application Support Analyst on a 6 Month Fixed Term Contract , where you'll be the first line of defence in maintaining a seamless customer experience across our tech estate. You'll monitor live systems, respond to critical alerts, and work collaboratively to ensure we continue to deliver high availability, resilience, and performance. … requests and high-priority incidents. Collaborating with Duty Managers to ensure timely, effective communication on live issues. Still interested? Great News! We are looking for: Degree qualified or equivalent experience in an IT-related field. Experience in system operation or application support in a live environment. Familiarity with ITSM tools such as ServiceNow. Working knowledge of monitoring tools … e.g. AppDynamics, CloudWatch). Experience writing and executing SQL scripts. Confident using command line interfaces and understanding system behaviour. Awareness of ITIL processes and SLAs. Familiar with collaboration and documentation tools like Jira and Confluence. At Evri, we know we only grow if our people do too. Thats why were committed to building a truly inclusive and diverse workplace More ❯

and data science to shape decisions across the company's digital ecosystem. The Role This is a strategic analytics role with a focus on digital distribution, subscription performance, and customer experience . You'll lead data-driven decision making, manage a small team, and deliver insights that directly impact product roadmaps and commercial partnerships. Key Responsibilities: Partner with … success measurement. Provide clear, narrative-driven insights to senior stakeholders - not just dashboards. Line manage a team of 3 (1 Senior Analyst, 2 Insight Analysts, plus apprentice). Skills & Experience Essential: Strong digital/product analytics background. Hands-on with Adobe Analytics (Google Analytics considered if very strong). Advanced SQL skills. Proven data storytelling and visualisation ability - clear … persuasive presentations for stakeholders. Commercial mindset - experience in churn, retention, or subscription analytics. People management experience (doesn't need to be extensive, but confident leading and coaching). Desirable: Python for forecasting/modelling. Experience in distribution or product journey analytics. Exposure to ROI modelling and commercial decision-making. Interview Process Introductory with the hiring manager. Task More ❯

Analytics Manager £80,000 + bonus Hybrid - Manchester or Leeds (3x days per week) A leading UK media brand is undergoing a major transformation of its digital products and customer experience. At the heart of this change is the Audience Insight team, combining research, analytics, and data science to shape strategy across product, subscription, and distribution. We are looking … a strategic, data-driven Senior Audience Insight Analyst to join the team, reporting to the Head of Audience Insight. You will lead analytics for digital distribution, subscription performance, and customer experience, turning complex data into clear, narrative-driven insights that influence senior stakeholders and drive real business impact. You will: Work closely with product teams to prioritise roadmap … experience. Hands-on skills with Adobe Analytics (or GA if very strong). Solid SQL knowledge. Proven ability to tell compelling data stories and visualise insights. Commercial mindset, with experience in churn, retention, or subscription analytics. Some experience managing or mentoring junior team members. Desirable: Python for forecasting/modelling. Distribution analytics or product journey experience. ROI modelling More ❯

balance. - Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards What you will be doing as Business Development Manager - Build and maintain a thriving customer base to expand revenue streams and secure lasting partnerships. - Organise your sales activities with precision, ensuring impactful engagement through calls, emails, and face-to-face meetings. - Identify, establish, and … nurture key accounts to unlock their full potential. - Promote our brand with passion and deliver an exceptional customer experience every step of the way. - Self-generate appointments and convert them into significant revenue gains. - Master the ins and outs of our clients products and services to deliver informed and effective solutions. - Offer expert guidance to address client concerns … a background of 2 years+ in Air & Sea sales and are eager to step into a dynamic business development role - You're commercially savvy and committed to delivering outstanding customer service. - Self-motivated, proactive, and brimming with the entrepreneurial spirit to succeed. - You excel at building connections, communicating effectively, and showcasing your passion for what you do. - You thrive More ❯

online revenue over the next three years, therefore they are seeking a highly motivated and results-driven E-commerce Manager to take ownership of their digital sales channels and customer experience. This is a unique opportunity to join a business with a strong mission, a passionate customer base, and ambitious growth plans. You'll have real autonomy, working … with Finance and Demand Planning. E-commerce strategy & execution: Develop and deliver the digital marketing and E-commerce strategy, driving traffic, conversion, and revenue growth. Website management: Optimise user experience and ensure the brand is showcased effectively across owned and third-party platforms. Campaigns & launches: Create engaging promotional campaigns, product launches, and online activations that excite customers. SEO & PPC … and newsletters to drive engagement and repeat purchase. Data-driven growth: Analyse performance data, identify trends, run A/B testing, and report regularly on KPIs with actionable insights. Customer acquisition & retention: Implement strategies for new customer growth while strengthening loyalty through CRM, automation, and offers. Collaboration: Partner with Marketing, Operations, and external agencies to deliver campaigns and More ❯

they're building next-generation solutions that help banks, investment firms, and financial services companies unlock the true potential of their data to drive smarter investment decisions and enhance customer experiences. The Role They need a talented Data Engineer to join their rapidly expanding engineering team in Leeds. You'll be architecting robust data systems that power critical financial … Training budget Genuine career progression opportunities Brilliant team culture + socials What you'll need: Strong SQL skills - you'll be optimising queries and managing complex financial datasets Python experience, particularly for data processing and ETL workflows Hands-on experience with cloud platforms- Azure Experience designing and maintaining data pipelines using tools like Databricks and PySpark Knowledge … of data warehousing solutions - Snowflake experience would be brilliant Understanding of CI/CD processes for deploying data solutions Some exposure to big data technologies and distributed processing Nice to haves: ML pipeline experience Previous fintech or financial services exposure If you are on the market for a new role and are looking to join a business making More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : As an Associate Professional Services Consultant, you will be part of a team that support and deliver the onboarding and on-going customer management of new and existing customers of the RiskNarrative Digital Onboarding & Financial Crime platform. Relying on your … product and industry expertise, you will ensure the best experience for our customers whilst delivery projects in a timely manner. About the Role : You will take new business and dedicated existing clients through the full onboarding process. Helping them to configure their financial crime strategy and advising them on best practice. RiskNarrative operates as a recognised innovative leader in More ❯

where necessary. Key Responsibilities: Project Manage the implementation and upgrades of HR information systems ensuring that they are delivered in accordance with company requirements. Maintain a positive end user experience through the delivery of a self-service model, working with HR colleagues and key stakeholders to manage effective change. Manage HRIS, T&A and other systems vendors to ensure … and the business to make informed decisions, control cost and enhance employee experience. Identify opportunities to automate HR processes to enhance accuracy and efficiencies within the team and improve customer experience. Deliver training to a range of users on all HR systems, and create and maintain standard operating procedures & guides to allow teams and users easy understanding of tasks … and actions. Always ensure that systems, policies and processes are up to date and legally compliant. What we are looking for in our HRIS Specialist You will have: Experience of using a HRIS at superuser level; ideally UKG. Ability to develop and maintain effective working relationships. Experience of project managing systems implementation and upgrades. Confident at delivering system More ❯

sectors. Day-to-Day of the Role: Lead the delivery of large industrial projects for our Energy clients, ensuring timely and budget-compliant execution. Manage multiple end-to-end customer projects with potentially conflicting priorities. Coordinate with team leaders to effectively manage resources allocated to projects. Maintain proactive communication with customers, providing regular updates on project progress while ensuring … a positive customer experience. Generate and analyse project KPI reports focusing on billing and profitability targets. Identify and manage risks within projects, working collaboratively with the team to mitigate potential issues. Oversee Health & Safety risks associated with onsite activities in potentially hazardous industrial locations. Required Skills & Qualifications: Minimum of 5 years' experience managing large projects with budgets of … in infrastructure project management. Proficient in MS Excel and MS Project with excellent project management reporting skills. Familiarity with established project management methodologies such as Waterfall, Agile, and Prince2. Experience in managing Health & Safety risks in industrial sites. Excellent communication skills and commercial acumen. Ability to work flexibly across locations, including evenings and weekends as project demands. Full UK More ❯

date with industry trends, competitor activities, and regulatory changes to effectively position our solutions. Collaboration: Work closely with the marketing, product, and professional services teams to ensure a seamless customer experience. About You: Experience: Proven track record of at least 3-5 years in a B2B software sales role, with a strong preference for experience selling EHS … If you are a passionate sales professional ready to make a significant impact, we encourage you to apply. Please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. More ❯