1 to 25 of 37 Customer Experience Jobs in Leeds

Partnership Director EMEA & AMER Location: Leeds City Centre (preferred) Contract: Permanent, Full-Time Salary: Competitive basic salary dependent on experience + generous incentive scheme Company Overview Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through their innovative technology solutions. Founded in … a presence in 12 global offices. Protect Group offers a dynamic, AI-driven widget that integrates easily into online booking and sales platforms, providing customer-experience solutions and additional revenue services. This helps businesses boost customer satisfaction and ancillary revenue without significant upfront costs. 'Protect People’ are … multiple clients simultaneously in multiple geographical locations. · Generate accurate reporting to demonstrate the progress and forecast the revenue. · Represent Protect Group at industry conferences. Experience Requirements: · Fluency in professional standard English, via written and verbal communication. A second language at a fluent level is highly desirable. · Have a high More ❯

Partnership Director EMEA & AMER Location: Leeds City Centre (preferred) Contract: Permanent, Full-Time Salary: Competitive basic salary dependent on experience + generous incentive scheme Company Overview Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through their innovative technology solutions. Founded in … a presence in 12 global offices. Protect Group offers a dynamic, AI-driven widget that integrates easily into online booking and sales platforms, providing customer-experience solutions and additional revenue services. This helps businesses boost customer satisfaction and ancillary revenue without significant upfront costs. 'Protect People’ are … multiple clients simultaneously in multiple geographical locations. · Generate accurate reporting to demonstrate the progress and forecast the revenue. · Represent Protect Group at industry conferences. Experience Requirements: · Fluency in professional standard English, via written and verbal communication. A second language at a fluent level is highly desirable. · Have a high More ❯

Product Owners with Salesforce capabilities and evaluate the pros and cons of specific implementation options. Configure and develop Salesforce functionality aimed at enhancing the Customer Experience for our Operations teams. Beyond 90 days: Continue to enhance the functionality and capabilities of the platform for our Service, Support, and … Operations groups. Contribute your expertise to evolve the development team's operating mode. Provide guidance on Salesforce capabilities to the business community. Essential Skills & Experience: Bachelor's degree required - Computer Science, MIS or equivalent. Experience with Salesforce clouds with focus on Service and Experience Clouds. Demonstrated experience and knowledge of relational databases, data modeling, unit testing, and ETL tools. Experience with Agile development methodologies such as SCRUM and Kanban. Experience with web services (REST & SOAP, JSON, LWC, XML, APEX, VisualForce, and SOQL, etc.) a plus. Desirable Skills & Experience: Track record years of experience More ❯

Job Description Partnership Director EMEA & AMER Location: Leeds City Centre (preferred) Contract: Permanent, Full-Time Salary: Competitive basic salary dependent on experience + generous incentive scheme Company Overview Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through their innovative technology solutions. Founded … a presence in 12 global offices. Protect Group offers a dynamic, AI-driven widget that integrates easily into online booking and sales platforms, providing customer-experience solutions and additional revenue services. This helps businesses boost customer satisfaction and ancillary revenue without significant upfront costs. 'Protect People’ are More ❯

Partnership Manager (Financial Services) Location: Leeds, UK Contract : Permanent, Full-Time Salary: In the region of £40,000 to £50,000 dependent on experience, plus commission Includes: Global travel to clients, events & meetings, cycle to work scheme, electric car scheme Company Overview Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through their innovative technology solutions. Founded in 2016, the company has rapidly grown to serve over 400 business partners across 75+ countries with a presence in 12 global offices. Protect Group offers a dynamic, AI-driven widget that integrates easily into … online booking and sales platforms, providing customer-experience solutions and additional revenue services. This helps businesses boost customer satisfaction and ancillary revenue without significant upfront costs. 'Protect People’ are individuals bursting with talent, ambition, drive and loyalty. You will care passionately about what you do and will More ❯

Partnership Manager (Financial Services) Location: Leeds, UK Contract : Permanent, Full-Time Salary: In the region of £40,000 to £50,000 dependent on experience, plus commission Includes: Global travel to clients, events & meetings, cycle to work scheme, electric car scheme Company Overview Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through their innovative technology solutions. Founded in 2016, the company has rapidly grown to serve over 400 business partners across 75+ countries with a presence in 12 global offices. Protect Group offers a dynamic, AI-driven widget that integrates easily into … online booking and sales platforms, providing customer-experience solutions and additional revenue services. This helps businesses boost customer satisfaction and ancillary revenue without significant upfront costs. 'Protect People’ are individuals bursting with talent, ambition, drive and loyalty. You will care passionately about what you do and will More ❯

What We Need NetBrain is looking for a Customer Success Manager with a strong background in this function specifically for Enterprise IT solutions. This person should have excellent interpersonal and communication skills, as well as the ability to multitask and learn complex technology. The Impact You'll Make In … enterprise customers across a wide range of verticals to drive product adoption and outcomes. Your work will lead to renewals, expansion, advocacy and general customer satisfaction across these key accounts. You will be a trusted partner, leading customers post implementation with a focus on end-use adoption, communicating ROI … You will work closely with a variety of internal functions, including the Sales, Support, Service and Product Management Teams. What You'll Do Create customer-facing QBR templates and new go-to-market documentation. Build email campaign templates that are tied to new features and new platform capabilities. Incorporate More ❯

known brands, we’re on a mission to simplify HR and make it more impactful. We’re now looking for a passionate and proactive Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR or People … Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we’d love to hear from you. The role at a glance: Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More... Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury’s, Post More ❯

known brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR or People … Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. The role at a glance: Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post More ❯

consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that's efficient … stack and get involved in all stages of the software development lifecycle. As we have a specific project in mind, this role does require experience with C# .net and Node.js. Having experience or a willingness to learn other languages is also required, as once you get the opportunity … don't want to chuck code over the fence, and you are keen to be involved right through to delivering the code to the customer A desire to build up and see others succeed, rather than wanting to be the Hero We believe every engineer should have a fundamental More ❯

brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR/ER …/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. Role Info: Senior Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More... Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post More ❯

brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR/ER …/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. Role Info: Senior Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post More ❯

request management. Monitor ticket queues, identify trends, and escalate major incidents or problems as needed. Share knowledge and participate in meetings to ensure excellent customer experience. Provide advice and guidance to customers and liaise with third parties on support issues. Maintain up-to-date documentation (technical notes, incident resolution … Understanding of Cyber Security principles and ITIL concepts. Ability to meet deadlines and cope with pressure. Strong problem-solving skills and a proactive approach. Experience: Experience in providing IT technical support within a support function. Coordinating and delivering IT services through Managed Services arrangements. Experience dealing with … stakeholders in a customer service setting. Qualifications: A-levels or equivalent, or suitable experience. Desirable: Appropriate desktop management qualifications (e.g., Microsoft Certified Partner). How to Apply: If you are passionate about operational excellence and eager to contribute to the energy sector, we want to hear from you. At More ❯

together. Here at Optum, we are excited to share that we are currently looking for a 1st Line Support Analystto come and join our customer-driven, diligent, and collaborative team on a permanent basis. Working with our customers, we are leading the way in the delivery of patient-centred … We are committed to developing the next generation of healthcare technology that will truly make a difference. What you'll do Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support patient care across the UK by professionally diagnosing … break into the technology industry and join a collaborative service support team. This doesn't mean we need you to have extensive technology support experience; we can teach you that, but the roles will see you have a more technical focus and will provide you with an abundance of More ❯

create clear, measurable value. You'll be working in a hybrid cloud environment (Azure, Databricks), applying your skills to real challenges in areas like customer behaviour, operations, and digital journeys. You'll learn from experienced colleagues, develop your craft, and help embed analytics into everyday business processes. What You … ll Love Create Value Through Insight : Design and deliver data science solutions that drive outcomes - whether it's increasing efficiency, reducing cost, or improving customer experience. Build & Apply Models : Support the development of predictive and optimisation models using Python, Databricks, and Azure. Help ensure outputs are robust, interpretable, and … Learn and develop in a high-performing team with clear opportunities to increase your influence and responsibility over time. What You'll Need Essential: Experience working in analytics, data science, or a related function, with evidence of delivering results. Proficiency in Python, SQL , and visualisation using open source libraries. More ❯

Rugby This role will base around growing a selection of Castore partnership websites by regularly updating the digital platform, constantly looking to improve the customer experience and monitoring of key metrics. Responsibilities Set up and maintain partner webshops in line with partner requirements and brand guidelines Manage product … resolve any issues related to store functionality or content Ensure all stores adhere to Castore's premium standards in terms of merchandising and user experience Skills & Qualities Key Skills: Experience in e-Commerce is ideal, but not necessary MS proficient, particularly Excel Setting up trading campaigns is ideal More ❯

Job Description: Title: Senior Oracle BPM Developer Type: Permanent Location: Leeds, UK As a Senior Oracle BPM Developer, you are required to Enhance Customer Experience and Reduce processing time around retail lending. In this role you will analyse the existing 11g application to identify deprecated features, incompatible components … Business Process Execution Language(BPEL) workflows and BPMN diagram. Provide support in testing , debugging, deployment and Support. Your Profile Essential skills/knowledge/experience: Code Development: Write, test and maintain high quality, scalable, and efficient code. Code Review: Conduct code reviews to ensure adherence to best practices and More ❯

matters through challenging projects that demand ambitious innovation and thought leadership. What You'll Do: As a Senior Oracle BPM Developer, you will enhance customer experience and reduce processing time around retail lending. You will analyse the existing 11g application to identify deprecated features, incompatible components, and potential … Business Process Execution Language (BPEL) workflows and BPMN diagrams. Provide support in testing, debugging, deployment, and support. Your Profile: Essential Skills/Knowledge/Experience: Code Development: Write, test, and maintain high-quality, scalable, and efficient code. Code Review: Conduct code reviews to ensure adherence to best practices and More ❯

shift towards a product-centric model. This is a great time to be joining us! We're expanding our product portfolio across three pillars: Customer & Client, Sender, and Courier. As our Senior Product Manager for the Customer pillar, you'll lead the team to ensure seamless delivery to … recipients. Your focus will be on understanding the Customer Journey, identifying opportunities through processes, data, and technology, and shaping strategies to improve customer experience. Responsibilities Assist the Principal Product Manager in managing the Customer Product Pillar, shaping strategy, maintaining momentum, and achieving goals. Work with your team … to deliver and execute requirements, define requirements, and foster a high-velocity culture. Collaborate with data analysts to understand the impact of changes on customer and business outcomes, sharing insights with your team. Collaborate with senior leadership and product teams to define product vision and strategy. Ensure product OKRs More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

This role will be based around growing a selection of Castore partnership websites by regularly updating the digital platform, constantly looking to improve the customer experience and monitoring key metrics. Responsibilities Set up and maintain partner webshops in line with partner requirements and brand guidelines. Manage product uploads … store functionality or content. Ensure all stores adhere to Castore's premium standards in terms of merchandising and user experience. Skills & Qualities Key Skills: Experience in e-Commerce is ideal, but not necessary. MS proficient, particularly Excel. Setting up trading campaigns is ideal, but not necessary. Basic knowledge of More ❯

leadership to a team of Health Practitioners (HP's) and non-clinical employees, driving compliance, consistency and quality whilst striving for the best possible customer experience. Salary - £32,000 - £37,000 Benefits: 25 days annual leave 9% combined pension Holiday trade scheme Flexible benefits package The role will be More ❯

safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards. Skills, knowledge & experience We are looking for an established Senior Technician who embodies our Keepmoat values; a straightforward professional attitude and approach to their work, organised and … creative approach to problem solving using their excellent communication and influencing skills. They will be passionate about housebuilding, with a minimum of 2 years' experience within a Technical new build environment. They will be collaborative; used to providing support to operational business units and building relationships with customers. They … It's about being respectful and working in a transparent and honest way. Collaborative - We work together in partnership to deliver the very best customer experience. Partnership working is key to our business. We work collaboratively to deliver the best results possible. Passionate - We care about what we do. More ❯

inclusive culture. It's important that new team members share our values to ensure alignment from day one. We are looking for people who: Customer focused with a partnership approach Open, honest and transparent Innovative Ethical, trustworthy and caring Our People & Culture We recognize that our people are our … . As the first point of contact for our customers, Support Analysts manage and resolve support queries via phone and email, ensuring a positive customer experience. The role involves understanding customer issues, assisting with system use, and escalating bugs or problems as needed. Ideal candidates possess strong problem … shifts will cover hours between 8am and 6pm (35 hours/week). What you'll be doing to make a difference: Providing excellent customer service with clear communication and empathy. Logging and responding to support queries within SLA guidelines. Investigating and resolving issues. Escalating tickets to higher support More ❯

Automation Platform Specialist (5-7 years experience) Work setting: Remote Client sector: Telecoms Daily rate: £230-£270/day Contract Length: Initial contract until end of 2025 + extensions afterwards Type of contract: Inside IR35 If the following job requirements and experience match your skills, please ensure you … apply promptly. Very occasional visits to London/Reading possible. Requirements(must-haves in bold): Experience on OpenShift, Kubernetes, Dockers, Git Hub, JIRA and related Agile/DevOps Tools. Linux, networking, and cloud environments (vSphere, OpenStack, AWS, etc.). Experience with scripting languages such as Python, Bash, or … Ansible. English (to be able to interact with the customer). Experience delivering Network Automation using industry recognised network automation tools (preferred knowledge in Cisco NSO administration and configuration, but also experience in other tools is valid; Ansible, Juniper Apstra,...) Basic understanding of network Firewall/ More ❯