1 to 25 of 43 ITIL Jobs in West Yorkshire

password resets, and basic software installation requests. Experience using ServiceNow or similar ITSM tools for incident logging and management. Understanding or certification in the ITIL Framework. Passion for continuous improvement in service delivery. Nice to have Skills: Previous experience working as a Service Desk Analyst or similar technical support role. More ❯

password resets, and basic software installation requests. Experience using ServiceNow or similar ITSM tools for incident logging and management. Understanding or certification in the ITIL Framework. Passion for continuous improvement in service delivery. Nice to have Skills: Previous experience working as a Service Desk Analyst or similar technical support role. More ❯

approach. Familiarity with firewall and security principles (desirable but not essential). Exposure to Cisco Meraki or similar cloud-managed network solutions. Knowledge of ITIL or other service management frameworks. Understanding of basic server administration and virtualisation technologies. Desirable Skills Windows Server 2008R2-2019 Operating Systems and Hybrid Active Directory More ❯

approach. Familiarity with firewall and security principles (desirable but not essential). Exposure to Cisco Meraki or similar cloud-managed network solutions. Knowledge of ITIL or other service management frameworks. Understanding of basic server administration and virtualisation technologies. Desirable Skills Windows Server 2008R2-2019 Operating Systems and Hybrid Active Directory More ❯

ACSP) or Apple Certified Technical Coordinator (ACTC), are a plus. Desired Skills: Experience with mobile device management (MDM) solutions for Apple devices. Knowledge of ITIL or other IT service management frameworks. Proficient troubleshooting experience with Microsoft Office 365 (Outlook, Word, Excel & PowerPoint). Experience in supporting colleagues both at home More ❯

ACSP) or Apple Certified Technical Coordinator (ACTC), are a plus. Desired Skills: Experience with mobile device management (MDM) solutions for Apple devices. Knowledge of ITIL or other IT service management frameworks. Proficient troubleshooting experience with Microsoft Office 365 (Outlook, Word, Excel & PowerPoint). Experience in supporting colleagues both at home More ❯

ACSP) or Apple Certified Technical Coordinator (ACTC), are a plus. Desired Skills: Experience with mobile device management (MDM) solutions for Apple devices. Knowledge of ITIL or other IT service management frameworks. Proficient troubleshooting experience with Microsoft Office 365 (Outlook, Word, Excel & PowerPoint). Experience in supporting colleagues both at home More ❯

industry) Experience handling IT support calls and troubleshooting technical issues Familiarity with Windows 10, Active Directory, and ServiceNow ITSM tool Basic understanding of the ITIL Framework (certification is a plus) Strong problem-solving skills with great attention to detail Excellent communication and teamwork skills Ability to work under pressure and More ❯

industry) Experience handling IT support calls and troubleshooting technical issues Familiarity with Windows 10, Active Directory, and ServiceNow ITSM tool Basic understanding of the ITIL Framework (certification is a plus) Strong problem-solving skills with great attention to detail Excellent communication and teamwork skills Ability to work under pressure and More ❯

industry) Experience handling IT support calls and troubleshooting technical issues Familiarity with Windows 10, Active Directory, and ServiceNow ITSM tool Basic understanding of the ITIL Framework (certification is a plus) Strong problem-solving skills with great attention to detail Excellent communication and teamwork skills Ability to work under pressure and More ❯

maintenance and support on a ‘best-efforts basis’. Qualifications: Bachelor's degree in Information Technology, Computer Science, or related field. Relevant certifications (e.g., ITIL, ISO27001Implementer, Microsoft 365) are a plus. Knowledge of the pharmaceutical industry Minimum 5 years of experience in IT Support or similar roles. If you're More ❯

maintenance and support on a ‘best-efforts basis’. Qualifications: Bachelor's degree in Information Technology, Computer Science, or related field. Relevant certifications (e.g., ITIL, ISO27001Implementer, Microsoft 365) are a plus. Knowledge of the pharmaceutical industry Minimum 5 years of experience in IT Support or similar roles. If you're More ❯

Excellent knowledge of Digital Workplace technologies and support activities. Good knowledge of Audio Visual and meeting room technologies. Understanding of Cyber Security principles and ITIL concepts. Ability to meet deadlines and cope with pressure. Strong problem-solving skills and a proactive approach. Experience: Experience in providing IT technical support within More ❯

escalation and issue resolution. Experience managing service recovery as a technical recovery manager, including out-of-hours coverage Deep knowledge of IT risk frameworks (ITIL, COBIT), compliance processes, and regulatory engagement Expertise in Power BI, ServiceNow, and other service reporting and monitoring tools to provide actionable MI and track service More ❯

maintenance and support on a ‘best-efforts basis’. Qualifications: Bachelor's degree in Information Technology, Computer Science, or related field. Relevant certifications (e.g., ITIL, ISO27001Implementer, Microsoft 365) are a plus. Knowledge of the pharmaceutical industry Minimum 5 years of experience in IT Support or similar roles. If you're More ❯

of Azure infrastructure as code (IaC) tools like Terraform, ARM templates, or Azure CL Strong knowledge of modern platform management practices (DevOps, Agile, SRE, ITIL). Deep experience with platform tooling — including IaC, APIs, automation, and observability frameworks. Proven ability to design, build, and scale robust platform services across complex More ❯

of Azure infrastructure as code (IaC) tools like Terraform, ARM templates, or Azure CL Strong knowledge of modern platform management practices (DevOps, Agile, SRE, ITIL). Deep experience with platform tooling — including IaC, APIs, automation, and observability frameworks. Proven ability to design, build, and scale robust platform services across complex More ❯

of Azure infrastructure as code (IaC) tools like Terraform, ARM templates, or Azure CL Strong knowledge of modern platform management practices (DevOps, Agile, SRE, ITIL). Deep experience with platform tooling — including IaC, APIs, automation, and observability frameworks. Proven ability to design, build, and scale robust platform services across complex More ❯

core responsibilities may be required, as and when requested by management. Required Skills Experience and knowledge of microsoft systems (M365 and project) Understanding of ITIL CRM systems experience Project management qualifications (APM, PMP, Prince2 etc.) Budget management experience Experience with business analysis tasks, i.e. workshop management, process mapping and modelling More ❯

prioritise effectively Excellent written and verbal communication skills, with the ability to communicate at all levels to different stakeholders. Proficient IT skills Knowledge of ITIL and IT Service Management principles desirable Desirable knowledge of ‘Service now' At Evri, we know we only grow if our people do too. That's More ❯

Comfortable working in a fast-paced, evolving environment with multiple priorities. Experience supporting multi-site or acquisition-heavy environments is a plus. Knowledge of ITIL or similar service management frameworks is desirable. More ❯

What you'll need to succeed Extensive understanding of Azure, Sentinel, MS Defender, Autopilot and Intune Success in leveraging traditional best practices such as ITIL Experience of identity and access management, and end user device management Experience of delivering against cyber security roadmaps Experience building threat intelligence and horizon scanning More ❯

transforming healthcare delivery and enhancing overall patient outcomes. Other key responsibilities and accountabilities will include: Accurately record and document incidents in Optums CRM, following ITIL best practices. Diagnose and resolve incidents through the incident management process. Participate in ongoing projects, providing support and feedback during the project lifecycle. Identify and More ❯

and changes alongside third-party suppliers. Experience: Proven experience supporting Applications, Systems and Integrations 1+ year experience supporting Dynamics 365/Dynamics CRM SQL ITIL Service Management Documentation experience Experience with Content Management Systems would be beneficial The company have an excellent reputation within their sector and have shown consistent More ❯

KCI/KPI) and provide strategic input on improving control maturity. What You'll Bring: Solid understanding of IT governance frameworks and standards (e.g., ITIL, COBIT, NIST, ISO27001, SOC2, GDPR, UKSOX). Strong background in IT controls, audit liaison, and risk assurance. Confident stakeholder management and the ability to influence More ❯