1 to 25 of 39 ITIL Jobs in West Yorkshire

in IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting enterprise IT environments. Strong knowledge of ITIL, ITSM (e.g., ServiceNow), DEX/Network monitoring tools (e.g., Nexthink, ZDX), Microsoft 365/Azure, UEM tools, and scripting (PowerShell, Bash, Python). Data analysis and reporting expertise; ability to More ❯

issues to the appropriate team/third party for assistance when required We are looking for candidates with previous experience working on an IT Service Desk, ideally in an ITIL environment with a positive “can do” attitude and good analytical, problem solving and communication skills. Good understanding in Ms office suite applications, desktop operating systems and exposure to Active Directory More ❯

leadership.  Effective communication & interpersonal skills, with the ability to work collaboratively in a fast-paced environment, potentially across multiple customer environments. Preferred Skills  ServiceNow Certified System Administrator (CSA).  ITIL v4 qualified.  Experience with Agile/Scrum methodologies & tools.  ServiceNow Certified Implementation Specialist (CIS), or other relevant certifications.  Experience in designing and implementing AI solutions to enhance service operations capabilities More ❯

leadership. Effective communication & interpersonal skills, with the ability to work collaboratively in a fast-paced environment, potentially across multiple customer environments. Preferred Skills ServiceNow Certified System Administrator (CSA). ITIL v4 qualified. Experience with Agile/Scrum methodologies & tools. ServiceNow Certified Implementation Specialist (CIS), or other relevant certifications. Experience in designing and implementing AI solutions to enhance service operations capabilities More ❯

Experience supporting 8x8 Phone systems with Poly phones Experience working with VMware Virtual Data Center and Microsoft HyperV Experience with Android Mobile devices Experience working with Veeam Backup & Replication ITIL Certified Own car with Business Level Insurance The ideal candidate will have previous experience in IT Support\Helpdesk with solid Customer Service experience and preferably be Microsoft certified. Steeper is More ❯

Strong background in integration testing and API validation Experience with Microsoft Dynamics 365 Finance and Operations lifecycle Demonstrated ability to embed security and privacy by design Desirable: ITSM qualifications (ITIL Intermediate/Expert) Modern project management qualification (PRINCE2 Practitioner) Why This Role? Impact: Lead testing strategy for mission-critical systems Growth: Develop your leadership skills whilst advancing testing practices Innovation More ❯

investigations and resolutions. Support Continual Service Improvement (CSI) by providing insights and data-driven recommendations to enhance service stability. Qualifications Experience working in a Problem Management role within an ITIL-based Service Management environment. Knowledge of ITIL4 practices ITIL4 Foundation certification is desirable. Familiarity with ServiceNow Problem Management and other ITSM platforms. Strong analytical skills with the ability to interpret More ❯

and communication skills are essential SC Clearance held or eligible for SC It would be beneficial if the candidate has at least one IT related Certification such as Prince2, ITIL, MS Foundation certifications, AWS certifications, etc. Understanding of common IT delivery frameworks and methodologies Additional Information Netcompany Academy Through our Netcompany Academy, we offer a diverse range of courses, seminars More ❯

and communication skills are essential SC Clearance held or eligible for SC It would be beneficial if the candidate has at least one IT related Certification such as Prince2, ITIL, MS Foundation certifications, AWS certifications, etc. Understanding of common IT delivery frameworks and methodologies Additional Information Netcompany Academy Through our Netcompany Academy, we offer a diverse range of courses, seminars More ❯

such as ServiceNow. Working knowledge of monitoring tools (e.g. AppDynamics, CloudWatch). Experience writing and executing SQL scripts. Confident using command line interfaces and understanding system behaviour. Awareness of ITIL processes and SLAs. Familiar with collaboration and documentation tools like Jira and Confluence. At Evri, we know we only grow if our people do too. Thats why were committed to More ❯

such as ServiceNow. Working knowledge of monitoring tools (e.g. AppDynamics, CloudWatch). Experience writing and executing SQL scripts. Confident using command line interfaces and understanding system behaviour. Awareness of ITIL processes and SLAs. Familiar with collaboration and documentation tools like Jira and Confluence. At Evri, we know we only grow if our people do too. Thats why were committed to More ❯

a plus. Exposure to SIEM and Service Management toolsets like ServiceNow would be advantageous. Nice to have UNIX/RHEL/Ubuntu with Scripting experience Should have Knowledge of ITIL processes and service management principles Must have experience with agile development methodologies Additional Information Netcompany Academy Through our Netcompany Academy, we offer a diverse range of courses, seminars and certifications More ❯

Catalog, and Workflow Experience integrating ServiceNow with third-party systems using REST and/or SOAP APIs Working knowledge of IntegrationHub, Flow Designer, and MID Server configuration Understanding of ITIL principles and IT service management best practices Strong analytical, problem-solving, and communication skills Ability to work collaboratively in a team environment and engage with both technical and non-technical More ❯

services and resources enable compliance with relevant standards/policies. This IT Team Lead role will expect you to deliver effective incident management, problem management, change management and other ITIL lifecycle processes as required. As is expected in this type of role, you will implement best practices across the IT service lifecycle. Package: 37.5 hours per week 31 days holidays More ❯

network systems. Excellent communication and interpersonal skills with a customer-focused mindset. Ability to work independently and as part of a global team. Professional IT qualifications (e.g., Microsoft, Cisco, ITIL) are desirable. More ❯

to AI or digital innovation. Strong organisational and communication skills. Ability to work independently and as part of a team. Willingness to travel across sites Desirable qualifications and experience: ITIL or Six Sigma certification. Experience in digital product coaching, UX research, or business analysis. Familiarity with AI technologies and their application in service delivery. What you'll get in return More ❯

of working within a customer-facing role and a good understanding of business objectives. Previous experience working within the IT/Managed Services sector with an understanding of the ITIL v4 framework. Understanding of customer business requirements and the ability to translate these into service deliverables Excellent analytical and communication skills along with the ability to build strong relationships with More ❯

SmartConsole. Exposure to SIEM platforms (Microsoft Sentinel, LogPoint) or SOC environments (training provided). Relevant certifications (e.g., Fortinet NSE4, Check Point CCSA, CompTIA Network+/Security+). Knowledge of ITIL processes and service management best practices. Familiarity with cloud networking and security (AWS, Azure). Awareness of scripting or automation (Python, PowerShell). Why Join? Be part of a fast More ❯

SmartConsole. Exposure to SIEM platforms (Microsoft Sentinel, LogPoint) or SOC environments (training provided). Relevant certifications (e.g., Fortinet NSE4, Check Point CCSA, CompTIA Network+/Security+). Knowledge of ITIL processes and service management best practices. Familiarity with cloud networking and security (AWS, Azure). Awareness of scripting or automation (Python, PowerShell). Why Join? Be part of a fast More ❯

or equivalent experience Familiarity with risk management, audit processes, and supplier governance frameworks Experience in public procurement, financial institutions, or regulatory environments is highly desirable, as is knowledge of ITIL, PRINCE2, or Agile methodologies would be desirable. What you'll get in return This is a fantastic opportunity to join a forward-thinking organisation at the forefront of financial technology More ❯

skills with senior stakeholders. Commercial awareness with budget and supplier management experience. Experience in managing cloud-hosted solutions (SaaS, third party, and internally developed) in an international environment using ITIL best practice. Proven experience building, leading, and motivating teams in a matrix environment. Strong background in Agile delivery environments, with deep understanding of frameworks and practices. More ❯

skills with senior stakeholders. Commercial awareness with budget and supplier management experience. Experience in managing cloud-hosted solutions (SaaS, third party, and internally developed) in an international environment using ITIL best practice. Proven experience building, leading, and motivating teams in a matrix environment. Strong background in Agile delivery environments, with deep understanding of frameworks and practices. More ❯

organisational skills and can manage their time effectively Is willing to learn and develop new skills (current knowledge of Agile ways of working would be a bonus) Holds an ITIL Foundation qualification (or is willing to work towards it) About us In return for all your hard work, you will receive: 15% discount in store from the day you join More ❯

the business on a PAYE basis. The Role: You'll lead the delivery of a new Private Cloud Data Centre environment, oversee the migration of hosting infrastructure, and implement ITIL-based service management processes into an existing service desk - all within a secure SC-cleared environment. Key Responsibilities: Manage all aspects of project delivery, from planning to execution Coordinate with More ❯

a real difference in public service delivery while working in a dynamic, collaborative environment. What skills, knowledge and experience will you need? Experience in IT service management, ideally using ITIL-based methodologies. Ability to manage live service issues and work under pressure to tight deadlines. Strong stakeholder engagement skills, including working with external suppliers and operational teams. Experience contributing to More ❯