26 to 50 of 63 ITIL Jobs in West Yorkshire

least 5 years of experience in managing large scale IT maintenance-related projects or in an existing service management function Significant experience with ITIL framework. ITIL v4 Foundation or higher would be beneficial. Project management experience. Prince2 or Agile Foundation would be beneficial. Experience in c-suite level stakeholder management … outcomes for your customers Provide detailed analysis based on Service Reporting to identify ticket patterns and any changes to service Oversee and execute core ITIL processes for your customers (Major Incident Management, Problem Management, Change Management) Maintain and lead IT service reviews with customers and internal stakeholders Continually review ...

technology partners. A hands-on approach with the ability to balance strategic thinking and operational delivery. Desirable experience includes; Microsoft, cyber security or ITIL certifications. Job Offer Salary of c.£70,000, dependent on the level of experience. Discretionary bonus. 22 days holiday. Pension auto-enrolment. Onsite in Wetherby, Yorkshire ...

service levels Strong communication and stakeholder management skills A calm, organised approach to resolving problems and improving processes Experience in a regulated environment and ITIL knowledge would be helpful. What's in it for you? Hybrid working 33 days annual leave, including bank holidays, increasing with service An additional ...

dedicated, core part of your previous role, not a secondary responsibility Strong working knowledge of CMDB, ITSM tools, licence audit and reconciliation processes, and ITIL-aligned service management Sound understanding of software licensing, supplier and contract management, and compliance obligations Excellent analytical skills with a methodical, evidence-based approach ...

Workato, MuleSoft, REST APIs, or webhooks. Background working within professional services or other regulated environments. Experience consolidating and modernising complex technology estates. Familiarity with ITIL or similar service management frameworks, including SLA and KPI reporting. Experience managing software licensing, renewals, and vendor relationships. Relevant certifications such as Microsoft, Azure, Workday … Atlassian, ITIL, or project management qualifications. Experience using scripting or low-code automation to improve operational efficiency. Previous experience supporting a rapidly growing organisation across multiple regions or time zones. What’s in it for you? Competitive salary + Bonus 25 days annual leave + buy 5 days Access ...

assess digital change for operational impact, supportability, security and downstream dependencies Qualifications required: Degree or equivalent in Computer Science, Information Technology or Software Engineering ITIL certified or Project Manager qualifications (Prince2, MSP, PMP or PMI) Agile certifications Due to the volume of applications received for positions, it will ...

operational improvement. You’ll need: Proven experience leading 24/7 IT Operations, NOC or Command Centre environments Strong Major Incident Management experience ITIL 4 knowledge Experience with ServiceNow or similar ITSM platforms Strong supplier and stakeholder management skills Experience with monitoring/observability tools Confidence making high-pressure operational ...

enterprise asset management platform. Nice to Have Experience implementing or enhancing Hardware Asset Management tooling and processes. ServiceNow experience, particularly within Hardware Asset Management. ITIL Foundation certification. ServiceNow CSA or CIS-HAM certification. Experience working within a large retail, logistics or multi-site environment. ITAM certifications such as CHAMP, CSAM ...

enterprise asset management platform. Nice to Have Experience implementing or enhancing Hardware Asset Management tooling and processes. ServiceNow experience, particularly within Hardware Asset Management. ITIL Foundation certification. ServiceNow CSA or CIS-HAM certification. Experience working within a large retail, logistics or multi-site environment. ITAM certifications such as CHAMP, CSAM ...

first-line user support with second-line technical and infrastructure support, ensuring incidents and service requests are handled effectively in line with agreed SLAs, ITIL practices and global IT standards. Key Responsibilities Ensure effective delivery of IT Infra Run services across the EMEA North Cluster, including Service Desk, Site Support … support, covering both user-focused and infrastructure-focused issues. Ensure incidents and service requests are progressed within agreed SLAs and operational targets. Follow ITIL processes and ITSM guidance, maintaining alignment with global IT standards. Act as a technical escalation point and expedite issues to specialist teams where required. Maintain clear ...

Architecture and Information Management. Key requirements: Strong experience developing IT technical and solution architectures Experience producing enterprise/solution architecture documentation Strong knowledge of ITIL and IT service management Experience supporting IT infrastructure and end users Strong problem-solving and technical analysis skills Ability to work with stakeholders ...

ServiceNow solutions Certified ServiceNow System Administrator Certified Implementation Specialist in at least 3 product suites (particularity ITSM, ITOM, ITBM, SAM and HR) Certified in ITIL Foundation (v3 or v4) Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions ...

before launch What You’ll Bring: Proven experience managing critical (S1–S3) incidents with a strong track record of resolution leadership. Strong understanding of ITIL practices, including incident, problem, and change management. Ability to lead cross‐functional and vendor teams during high‐pressure events. Experience with incident data analysis ...

consistency and effectiveness of the service and contribute to continuous process improvement. Use agreed IT service management tools to accurately capture data relating to ITIL processes. Ensure service related documentation is accurate and relevant. Collaborate with colleagues to identify and investigate problems in systems and services throughout the organisation. Assist ...

solutions. A broad understanding of IDAM/PAM across on-premise and cloud solutions. Broad understanding of Service Management principles and disciplines based on ITIL best practice. Able to communicate and influence, in a professional environment, to a wide-ranging audience. Ability to translate the language of customers into useful ...

Enjoy working collaboratively as part of a team and be passionate about delivering excellent service and outcomes for users across the organisation. Understanding of ITIL principles and experience working within structured Incident, Problem, Change and Service Request management processes. About Us In return for your commitment, we will offer ...

seeking a Cyber Security Lead to steer a high-performing security team, protect client data, and align IT security services with ISO27001 and ITIL frameworks. You will drive cloud security, vulnerability management and incident response across the firm. The role requires leadership, deep security expertise, and the ability to collaborate ...

Infrastructure team, focusing on operational excellence rather than project work. You will administer enterprise firewalls and security controls, implement improvements and work within an ITIL-aligned change-management framework. #J-18808-Ljbffr ...

improvements across ticket handling, incident resolution and service reporting. Working with global stakeholders, you will shape service delivery, mentor staff and implement best-practice ITIL processes to support our clients and internal teams. #J-18808-Ljbffr ...

Service Delivery Manager (CCTV) role Hybrid role with two days in the office Responsibilities include CCTV service management and performance improvement Requires degree and ITIL qualification Experience in managing IT or Operational Technology services About the job. As part of the development of our Digital Services function, we are recruiting … fault, event and problem management of the service. Degree in Engineering, Telecommunications, Operational Technology, Information Technology or a related discipline, with an ITIL qualification (preferably ITIL 4 or 5). Significant experience managing complex, business-critical IT or Operational Technology services within a large-scale operational environment. Experience of managing ...

social care system migrations (TPP SystmOne, System C Liquidlogic LAS or similar local government apps). You will support, maintain and enhance services, follow ITIL processes and collaborate across teams to optimise system availability. The ideal candidate will deliver expert advice, implement preventative measures and supervise #J-18808-Ljbffr ...

mentor junior engineers, deputise for the Service Desk Team Leader, and communicate with customers professionally, logging accurate time entries and notes. This role requires ITIL-aligned operations, strong troubleshooting, and the ability to work with cross-functional teams, sometimes on client sites. #J-18808-Ljbffr ...

identify improvement opportunities and drive service enhancements. About You Degree in Engineering, Telecommunications, Operational Technology, Information Technology or a related discipline, with an ITIL qualification (preferably ITIL 4 or V5). Significant experience managing complex, business-critical IT or Operational Technology services within a large-scale operational environment. Experience ...

Excellent understanding of IT Service Management (ITSM) principles and experience working withan ITSM platform/tools such asFreshService, ServiceNow, Jira Service Management, or equivalent ITIL Foundation (minimum),ITIL Practitioner/Intermediate/Managing Professional Demonstrated experience managing Incident Management, Problem Management, Change Managementand Service Level Management Knowledge of IT infrastructure ...

looking for Leading an Application Support, Software Support or Technical Support team. Managing major incidents, escalations and service recovery activities. Working within an ITIL-aligned support environment. Incident, Problem and Change Management expertise. Service management platforms such as Jira, ServiceNow or similar. Strong stakeholder management and communication skills. Experience coaching … developing team members. Healthcare software or health technology environments. SaaS and cloud-hosted solutions. ITIL Foundation certification or higher. Understanding of NHS or other regulated healthcare environments. Monitoring and observability tools. We offer an environment where people are empowered to grow, learn and contribute to meaningful work. You'll join ...