4 of 4 SLA Jobs in West Yorkshire

providing problem management and all IT Infrastructure, desktop, laptop, mobile/fixed telephony (patching, rebuilds, fault finding on Win 11 machines etc ensuring SLA's are achieved and processes are followed to provide effective customer service and meet requirements. You are responsible for identifying risks and for testing new/ ...

these warm outreach calls. This hybrid role will involve; Managing all incoming leads and booking demonstrations Respond to all queries in line with agreed SLA's Acting as the 1st point of contact for all enquiries Keep all CRM records updated and accurate Provide a positive customer experience This ...

Responsibilities Lead and manage two operational teams, driving performance, accountability, and professional development. Oversee the end-to-end incident and ticket life cycle, ensuring SLA compliance and efficient service delivery. Act as a point of contact during incidents, providing clear stakeholder communication and escalation management. Coordinate and lead major incident … Proven experience within incident management, operations management, or IT service management environments. Strong leadership experience managing multiple operational or technical teams. Excellent knowledge of SLA-driven service delivery, escalation management, and operational governance. Experience leading major incidents within high-pressure technical environments. Strong stakeholder communication skills with the ability ...

team. As Technical Support/Helpdesk Team Leader, you will be responsible for managing a team of Support Analysts, Managing Workloads, Ensuring Key SLA are achieved, Rota Management and Ensuring high levels of customer service. The role does require an individual who has operated at Team Leader level within … team of Support Analysts, whilst ensuring high levels of customer service Monitoring workloads & ticketing to ensure that all customers are supported within the agreed SLA Preparing Monthly team rotas to ensure resource is provided Assisting with Project Work and Coordination Identifying training needs and areas of improvement Ensuring that customers ...