1 to 25 of 31 SLA Jobs in West Yorkshire

desktop support. Experience with Active Directory, Exchange, and basic network troubleshooting (e.g., DNS, DHCP, IP). Understanding of ITIL processes and working within an SLA-driven environment. Excellent communication and customer service skills. Ability to manage workload and prioritise tickets effectively. Desirable (Not Essential): Exposure to Azure AD or Intune. More ❯

desktop support. Experience with Active Directory, Exchange, and basic network troubleshooting (e.g., DNS, DHCP, IP). Understanding of ITIL processes and working within an SLA-driven environment. Excellent communication and customer service skills. Ability to manage workload and prioritise tickets effectively. Desirable (Not Essential): Exposure to Azure AD or Intune. More ❯

Active Directory and Group Policies and ideally Windows Server and will be responsible for resolving incidents, user queries and faults via ticketing systems to SLA's escalating cases to the relevant support tam where necessary. You will have good problem solving and diagnostic skills, experience of troubleshooting hardware issues, fixing More ❯

you'll be doing to make a difference: Providing excellent customer service with clear communication and empathy. Logging and responding to support queries within SLA guidelines. Investigating and resolving issues. Escalating tickets to higher support levels as necessary. Collaborating with internal teams to align support with implementation and operational goals. More ❯

DBS checks previously. Your new role Listen and respond to users and maintain a high standard of communication and service through to resolution Meet SLA requirements for rapid response and prompt resolution Respond to tickets and reports, providing support and guidance to diagnose and resolve issues where possible or escalating More ❯

DBS checks previously. Your new role Listen and respond to users and maintain a high standard of communication and service through to resolution Meet SLA requirements for rapid response and prompt resolution Respond to tickets and reports, providing support and guidance to diagnose and resolve issues where possible or escalating More ❯

Start: ASAP Responsibilities: Provide tech support for hardware, software, and peripherals. Log support calls, document outcomes, and update users. Resolve calls promptly and within SLA targets. Redirect/escalate support requests as needed. Offer professional and rapid user support. Liaise with colleagues for continuity. Monitor stock of IT peripherals (monitors More ❯

Start: ASAP Responsibilities: Provide tech support for hardware, software, and peripherals. Log support calls, document outcomes, and update users. Resolve calls promptly and within SLA targets. Redirect/escalate support requests as needed. Offer professional and rapid user support. Liaise with colleagues for continuity. Monitor stock of IT peripherals (monitors More ❯

Start: ASAP Responsibilities: Provide tech support for hardware, software, and peripherals. Log support calls, document outcomes, and update users. Resolve calls promptly and within SLA targets. Redirect/escalate support requests as needed. Offer professional and rapid user support. Liaise with colleagues for continuity. Monitor stock of IT peripherals (monitors More ❯

support infrastructure solutions across compute, storage, cloud, and virtualization technologies. Ensure 24/7 availability, performance, and operational health of systems, aligned with internal SLA objectives. Lead lifecycle management, capacity planning, and incident resolution for enterprise infrastructure. Partner with Engineering, Architecture, and Security teams to align infrastructure initiatives with business More ❯

support infrastructure solutions across compute, storage, cloud, and virtualization technologies. Ensure 24/7 availability, performance, and operational health of systems, aligned with internal SLA objectives. Lead lifecycle management, capacity planning, and incident resolution for enterprise infrastructure. Partner with Engineering, Architecture, and Security teams to align infrastructure initiatives with business More ❯

support infrastructure solutions across compute, storage, cloud, and virtualization technologies. Ensure 24/7 availability, performance, and operational health of systems, aligned with internal SLA objectives. Lead lifecycle management, capacity planning, and incident resolution for enterprise infrastructure. Partner with Engineering, Architecture, and Security teams to align infrastructure initiatives with business More ❯

out onsite configuration, repair and installation of all devices including AV hardware and Airwave radios to maintain the Forces' IT infrastructure in accordance with SLA's project demands and information security requirements. Manage, maintain, diagnose and rectify problems using complex troubleshooting solutions to diagnose and resolve issues and managed 3rd More ❯

in-house software Leading on presentations with clients, from presenting new services, solutions & products to overseeing review meetings discussing operational and commercial feedback and SLA's. Reporting on commercials to the Managing Director, to ensure clear data into the agency pipeline & managed accounts reporting. Requirements Desired skills and knowledge Demonstrable More ❯

on financial strategy - Team leadership - Overseeing budgets - Analysing financial risk, financial accounting and reporting - Management of third party IT service providers and contracts - Ensuring SLA's are met across IT support - IT licence monitoring To be considered suitable for this role you will need the following skills and experience: - Fully More ❯

on financial strategy - Team leadership - Overseeing budgets - Analysing financial risk, financial accounting and reporting - Management of third party IT service providers and contracts - Ensuring SLA's are met across IT support - IT licence monitoring To be considered suitable for this role you will need the following skills and experience: - Fully More ❯

transactions each year through their data centres. RESPONSIBILITIES: Attending maintenance visits as required, ensuring excellent customer service Responding to all calls within the required SLA per call Providing accurate and timely call closure and stock reporting Attending proactive maintenance, basic installation and joints visits as scheduled by Operations Team Completion More ❯

transactions each year through their data centres. RESPONSIBILITIES: Attending maintenance visits as required, ensuring excellent customer service Responding to all calls within the required SLA per call Providing accurate and timely call closure and stock reporting Attending proactive maintenance, basic installation and joints visits as scheduled by Operations Team Completion More ❯

this could be the role for you. The role/daily tasks include Responding to, tracking incoming calls, emails and helpdesk enquiries (Jira) Ensuring SLA response times are adhered to SQL and .NET small development tasks - typically existing customer extensions/requests or fixes as a result of support calls More ❯

this could be the role for you. The role/daily tasks include Responding to, tracking incoming calls, emails and helpdesk enquiries (Jira) Ensuring SLA response times are adhered to SQL and .NET small development tasks - typically existing customer extensions/requests or fixes as a result of support calls More ❯

a broader product management role. Responsibilities Respond to customer support inquiries across Discord, Reddit, app stores, and the admin panel (within a 2-hour SLA) Log and track issues using Trello or Jira, escalating urgent bugs or blockers to developers or product managers Document recurring user issues, gather feedback, and More ❯

a broader product management role. Responsibilities Respond to customer support inquiries across Discord, Reddit, app stores, and the admin panel (within a 2-hour SLA) Log and track issues using Trello or Jira, escalating urgent bugs or blockers to developers or product managers Document recurring user issues, gather feedback, and More ❯

a broader product management role. Responsibilities Respond to customer support inquiries across Discord, Reddit, app stores, and the admin panel (within a 2-hour SLA) Log and track issues using Trello or Jira, escalating urgent bugs or blockers to developers or product managers Document recurring user issues, gather feedback, and More ❯

incidents, change requests, questions, etc are managed in a timely and appropriate manner following relevant processes To handle stakeholder technical queries and issues within SLA and to escalate to the Service Desk Manager where required To be a ‘champion’ for the internal infrastructure, ensuring other team members can provide cover … Server 2022 Knowledge of Microsoft product such as Teams, Office 365, Sharepoint and Azure Active Directory and Group Policy Management Knowledge of working managing SLA’s and working towards KPI’s Time management and planning skills WHAT IS LIFE LIKE AT SMARTSEARCH? We are a multi-award winning Tech company More ❯

incidents, change requests, questions, etc are managed in a timely and appropriate manner following relevant processes To handle stakeholder technical queries and issues within SLA and to escalate to the Service Desk Manager where required To be a ‘champion’ for the internal infrastructure, ensuring other team members can provide cover … Server 2022 Knowledge of Microsoft product such as Teams, Office 365, Sharepoint and Azure Active Directory and Group Policy Management Knowledge of working managing SLA’s and working towards KPI’s Time management and planning skills WHAT IS LIFE LIKE AT SMARTSEARCH? We are a multi-award winning Tech company More ❯