8 of 8 SLA Jobs in West Yorkshire

appropriately * Provide a professional service at all times * Ensure that all customer problems are resolved to a satisfactory conclusion * Ensure all Incident OLA and SLA's are met * Work in collaboration with other departments within the business * Major Incident management Required Skills: * Experience and an understanding of Windows Server ...

raised by MPS colleagues for access to systems, resources and equipment. Ensure that work is completed in line with agreed quality guidelines and that SLA/KPI targets are met Effectively classify and prioritise incidents and escalate to Team Leader where appropriate. The Ideal Candidate We are looking for: Proven ...

tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need ...

Troubleshooting network issues across a range of technologies Logging and managing faults with third-party providers Ensuring all tickets are progressed and resolved within SLA Keeping customers updated via phone, email, and ticketing systems Configuring and supporting network equipment (routers, switches, WAPs) Supporting customer installations and project work Escalating complex ...

NinjaOne, etc.) Active Directory, DNS and Microsoft CA Networking - routers, switches and firewalls (preferred) Microsoft 365 Defender (preferred) Key success factors All out of SLA vulnerabilities assigned to IT are remediated Average time to remediate vulnerabilities falls due to increased automation All out of SLA assurance findings assigned ...

strengthening the security environment through hands-on security operations work and cross-team coordination. Objectives & Key Results The key objectives will be to: Maintain SLA compliance for incident detection, investigation, and response across all priority levels Own security incidents through to resolution, ensuring remediation actions are completed Operate and validate ...

wider Ark IT team to provide excellent customer centric, proactive and reactive support to ensure the continuous availability of the IT equipment within the SLA’s and KPI’s as defined. Ark is committed to safeguarding and promoting the welfare of children and young people. All successful candidates will … stock, warranties and software licences in accordance with the asset register Instigate hardware swap outs within the timescales set out by the available SLA to maintain service availability on failed devices Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware ...

Senior Field Engineer - Server, Networking and Storage Data Centre experience Leeds and the surrounding areas Full-time Permanent Up to £38,000pa (depending on experience) + £5000 Car Allowance Our client, who are a channel ...