26 to 29 of 29 Customer Experience Jobs in Wiltshire

focus on designing, implementing and continually improving ITIL-aligned service management processes within a cloud-based environment, working closely with suppliers, operational teams and customer stakeholders. Key Responsibilities Own and improve ITIL service management processes across Incident, Change, Problem, Service Request and Knowledge Management. Drive Continual Service Improvement … teams with escalations and service coordination. Maintain service documentation, knowledge articles and operational processes. Work with stakeholders and suppliers to improve service delivery and customer experience. Essential Experience Strong ITIL/service management experience. Experience across Incident, Change, Problem and Service Request Management. Cloud service and multi ...

transitioning to a multi-ERP platform organisation, onboarding new government clients and reimagining how we deliver services to provide a seamless and digital-first customer experience. During this period of transformation, the roles will evolve to include the delivery of our service to other clients, both existing and/… understanding of data privacy, pre-employment checks and audit frameworks Working knowledge of ERP system HR business processes and security configuration Proven senior leadership experience with a strong continuous improvement mindset Ability to use management information to manage performance and drive service improvement Experience managing budgets, tracking benefits ...

platforms, connectivity and cloud services to ensure availability, performance and security. Act as project manager and change manager, ensuring best practice delivery and excellent customer experience. Manage third-party suppliers and service partners to ensure value, security and contractual compliance. Responsible for major incident, disaster recovery, vulnerability management … continual service improvement. Qualifications & Experience: ITIL awareness, Microsoft certification, strong technical expertise and project management experience or qualification. Experience engaging stakeholders in technology change, delivering IT platforms with measurable business benefit, and providing technical delivery and support across infrastructure, service and security. Excellent communication and interpersonal skills ...

expansion our client is looking to welcome a talented and client focussed Engineer Co-Ordinator and Planner. Our client continues to widen their customer base working within residential, construction, commercial property and social housing were they continue to be the 1st choice. The mindset: Embracing innovation and technology while … keeping people at the heart of everything they do. With a reputation built on trust, reliability, and consistently delivering outstanding customer experiences. Due to the nature of the role Engineer scheduling exposure is essential. Our clients benefits: 22 days + 8 bank holiday annual leave entitlement Company bonus scheme ...