Manager manages products throughout their operational lifecycle, ensuring services remain reliable, effective and aligned with business and user requirements. The role requires knowledge of ITIL practices, Incident, Problem and Change Management, Risk Management, supplier engagement and KPI/service performance monitoring. The ISPM works closely with technical teams, suppliers, Commercial … support during transition into service before taking responsibility for the ongoing management of the product once operational. Key responsibilities include: Apply knowledge of ITIL practices to support effective service management and operational delivery. Oversee Incident, Problem and Change Management, ensuring issues are effectively managed, resolved and progressed. Lead Risk Management ...