6 of 6 Customer Service Jobs in Worcester

exciting opportunity for a highly skilled IT professional who enjoys solving complex technical challenges, working with the latest Microsoft technologies, and delivering exceptional service to a diverse customer base. You will act as a senior technical escalation point within the support team, working closely with Helpdesk Engineers, Field … Engineers, Project Engineers, and Technical Management to resolve advanced technical issues, support customer infrastructure, and contribute to ongoing service improvements. This role combines remote support, project work, and occasional on-site customer visits, making it ideal for someone who enjoys both technical problem-solving and building strong ...

governance and compliance frameworks, policies and procedures as needed Supporting the effective resolution of customers’ security issues and queries Liaising with the Technology Service Desk to ensure a high-quality level of customer service is provided Carrying out appraisals of new and existing processes and their suitability … legislation and GDPR Ability to extract and interpret computerised data Knowledge of the Data Protection Act and its application Excellent communication, interpersonal and customer care skills Why work for us? We provide homes and care for more than 250,000 people in England and Scotland. Our customers ...

role Provision of Technical level support to both internal and external customers. Your key responsibilities Provide advanced technical support and resolve escalated customer issues via telephone, remote support and diagnostic tools. Troubleshoot and resolve complex issues across Linux and Tripos environments. Diagnose, troubleshoot and resolve issues across supported Microsoft … Windows Server environments Proactively monitor and manage customer environments using remote monitoring and management (RMM) tools, identifying and resolving issues with minimal disruption to users. Create and manage user accounts and access permissions using Microsoft Active Directory and Microsoft Entra ID. Administer Active Directory and Microsoft Entra ID environments ...

data. Keeping accurate records and contributing to helpdesk guides and knowledge base articles. About you Youll bring a positive attitude, a patient and customer-focused approach and a genuine enthusiasm for learning. Previous professional IT experience isnt essential. Were looking for: A strong interest in IT, shown through study … organisational skills and the ability to manage multiple requests. Desirable: CompTIA A+, IT Fundamentals+ or equivalent knowledge (or working towards it); experience in a customer service role; and any familiarity with Active Directory, Microsoft 365, ticketing systems or remote support tools. Why apply? This role offers the chance ...

maintain dashboards, reports and KPIs, supporting projects, audits, digital transformation initiatives and stakeholder reporting needs Excellent written and verbal communication skills Strong interpersonal, customer care and stakeholder management skills Ability to extract, analyse and interpret data from digital systems Good organisational, planning, project management, presentation and negotiation skills Proficient … basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays) , occupational sick pay linked to length of service, and a contributory pension scheme , we’ve created a package to help you thrive: Health and wellbeing support – including Aviva Digicare+ with virtual ...

systems, providing security guidance, and ensuring governance and compliance across the group. You will work across policies, incident resolution, and liaison with the Service Desk to maintain a high standard of security and customer service. A strong IT security background and knowledge of ISO27001/GDPR are essential. ...