2 of 2 ITIL Jobs in Worcestershire

solutions clearly. Previous experience in an MSP or consultancy setting is highly desirable. Desirable Certifications Microsoft Certified (Azure Administrator, Solutions Architect, or Security Engineer). VMware VCP or equivalent. ITIL Foundation. Vendor qualifications from Cisco, Veeam, NetApp, HPE, or Dell/EMC. Company Benefits 25 days holiday plus bank holidays and your birthday off. Pension and life insurance. Ongoing training More ❯

Support configuration, deployment, and troubleshooting of client network environments. Implement and maintain knowledge management, documentation, and process improvements. Participate in recruitment, onboarding, and training of service desk staff. Support ITIL-aligned incident, change, and problem management processes. Skills & Experience Required Proven experience leading a service desk team within an MSP or managed network services environment. Strong technical knowledge of Cisco … routing protocols (OSPF, BGP, EIGRP), and network monitoring tools. Knowledge of Microsoft technologies (Windows Server, Active Directory, Office 365) and cloud platforms. Experience with PSA/ticketing systems and ITIL service management practices. Strong troubleshooting and problem-solving skills with the ability to escalate appropriately. Excellent leadership, coaching, and mentoring skills. Clear communication skills, able to explain technical issues to More ❯