Customer Support Technician
- Hiring Organisation
- Agilio Software Bidco Limited
- Location
- United Kingdom
- Employment Type
- Permanent
- Salary
- GBP Annual
Support (Second Line) Provide second line investigation and resolution for escalated tickets. Troubleshoot issues across various application layers, including: - Data ingestion and ETL workflows - API integrations - Cloud hosted environments - User authentication and access - Reporting and dashboards Reproduce issues, identify root causes, and provide solutions or workarounds. Customer Interaction & Case … Excellence, Dentally, R4, SFD). Assist in onboarding new dental groups, including data validation and configuration checks. Monitor and troubleshoot scheduled data syncs, API jobs, and automated workflows. Customer Support Technician Skills & Experience Required Essential - 2+ years experience in a 2nd Line or advanced technical support role and/ ...