5 of 5 Remote Critical Success Factor Jobs

Microsoft Dynamics and Low Code solutions. Drive delivery outcomes for high-profile government and public health clients, ensuring governance, risk management, and quality assurance standards are met. Set critical success factors for projects and workstreams, including commercial and performance metrics. Lead and grow delivery teams, providing line management and coaching to senior consultants and delivery leads. More ❯

and helping to shape ongoing systems, services and operational process enhancements. MAIN DUTIES AND RESPONSIBILITES Proactively assess gaps in customer satisfaction levels and actions needed to ensure customer critical success factors are delivered. Conduct regular meetings to review service performance, upcoming projects, and address any concerns. Drive the production of relevant SLA and trending data for … measures to maintain high service quality. Ownership of service assurance and escalation of corrective actions where required service levels are not being met. Communicate effectively with clients during critical incidents, providing updates and managing expectations. Ownership and coordination of customer CSI programs. Analyze service delivery processes to identify areas for optimization and implement best practices. Creating, distributing, and More ❯

and transition clients smoothly from sales/project to delivery. Lead value-creation projects that increase usage. Proactively manage client relationships and expectations; and ensure client satisfaction. Identify critical success factors (CSFs) and ensure KPIs support them. Allocate resources and manage distributed teams, including 24/7 operations. Monitor team performance and adherence to best practices. … of experience in a similar role or project management capacity ITIL qualification (at least v3 Foundation). Proven ability to perform under pressure and manage multiple clients. Strong critical thinking and continual service improvement mindset. Excellent communication, negotiation, and presentation skills. Ability to work remotely and manage distributed teams. Strong people management and relationship-building skills. Flexibility to More ❯

delivery of strategies related to Legal and Regulatory Compliance for Three Ireland, including advising the ELT on key strategic legal and regulatory risk impacting the wider business. Oversees critical legal activities across all functions including commercial negotiations and contracts, IP, litigation, strategic alliances and partnerships, network supply agreements and outsourcing contracts, ensuring all functions take ownership and action … to capture, understand and mitigate critical risks in timely manner. Accountable for the development and implementation of Three Ireland's compliance strategy, to ensure compliance in line with all relevant laws regulations applying to Three Ireland's business including compliance with telecommunications, data protection and consumer and end user protection. Direct the development and implementation of Three Ireland … drafting, reviewing, and negotiating complex commercial contracts, including service agreements, interconnection agreements, and vendor contracts Familiarity with best practices in corporate governance, including board responsibilities, ethics, and compliance Critical Success Factors/Capabilities Proven track record of: Directing others: Engaging, aligning and empowering teams to achieve goals in an agile, fast paced and dynamic environment. Shaping More ❯

OfficeResponsibilities Development of ITIL based processes, procedures & policies Project management of the development of new or enhancement of existing processes Effectively manage Stakeholder groups Identification and development of Critical Success Factors, Key Performance Indicators and associated metrics Build and maintain effective working relationships with IT colleagues and business partners Facilitate Business Engagement Facilitate Management Escalation Calls More ❯