Senior Service Desk Analyst
- Location
- City of Edinburgh, Scotland, United Kingdom
environment Strong problem-solving skills, particularly in resolving complex issues that cannot be addressed through standard automation or self-service processes Strong experience with Microsoft end user computing technologies, including: Windows operating systems(for example, currently supported Window s desktop versions), Microsoft 365 applications, printing and local-area … networking Microsoft Intune, including application packaging, device build and deployment processes, and Windows Autopilot/out-of-box experience (OOBE) Microsoft Entra ID(formerly Azure Active Directory), including account provisioning and de-provisioning, access and permissions management Service desk ticketing systems, including workflow configuration and supporting modules such ...