IT Service Transformation Analyst (AI & Copilot)
- Hiring Organisation
- Pontoon
- Location
- Leeds, West Yorkshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £550 - £600/day
optimising how employees raise requests, resolve IT issues, access knowledge, and interact with support teams. With the introduction of AI-powered tools such as Microsoft Copilot , there is a major opportunity to simplify and accelerate support journeys - reducing the time colleagues spend searching for help, raising tickets, or explaining … processes (Service Desk, Incident, Request Management, Knowledge). Strong process analysis and problem-solving skills. Interest or experience in using AI tools such as Microsoft Copilot to improve workflows. Ability to translate operational pain points into clear improvement opportunities. Strong stakeholder communication across technical and operational teams. Experience working ...