lead enterprise-scale CRM transformation programmes, combining strategic product leadership, business change, customer experience and technology delivery. You will define CRM strategy, shape transformation roadmaps, engage senior stakeholders and lead the successful delivery of complex digital transformation initiatives. Working across business, product, technology and architecture teams, you will implement modern … Lead end-to-end CRM transformation programmes, ensuring alignment with business strategy, governance, budgets, timelines and delivery objectives. Define CRM strategy, product vision, transformation roadmaps and target operating models to enhance customer experience and business performance. Build trusted relationships with senior stakeholders, acting as a strategic advisor across business, product ...