3 of 3 Remote Technical Advisor Jobs

crowds to help them decide where to stay, how to fly, what to do and where to eat. What you'll do: As a Technical Customer Service Advisor at Bókun, you will undertake a variety of duties from troubleshooting technical issues to investigating in-depth, complex cases where your mediation and negotiation skills will be … to quickly diagnose and triage issues, resolve incidents, and/or dispatch to the next resolving group according to the escalation process. You are expected to have the technical and interpersonal skills to deliver a high level of customer satisfaction. Your key responsibilities will include: Handle English & Italian emails, calls, or chats according to company policy. Troubleshooting incoming … team where necessary and proactively following up on the tickets. Ensure excellent troubleshooting documentation. Act as an internal escalation route for all Tier 1 support issues. Collaborating with technical teams to help with support escalations. Follow best practice incident management processes to meet your monthly goals (Response time, Quality scores, Customer Satisfaction metrics). The ideal person for More ❯

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Technical Service Desk Advisor Located: Northampton (Ricoh operate a vibrant working policy giving you flexible hybrid working options) Package: Competitive salary, bonus, pension, benefits About Ricoh: Ricoh is a global technology business. As a company born … of Third party support agreement(s) An understanding of Service level agreements (SLA) or arrangement(s) & Operating Level Agreements (OLA) Excellent Customer Service & Telephone handling skills 1st line Technical Support experience preferred Experience of working towards/achieving goals e.g. KPIs We are an equal opportunities employer We are open to discussing adjustments to the recruitment process if More ❯

skills to make a critical difference? Your next career move could be here. This position is advertised at 37 hours per week. Job Description As Technical Security Advisor, you’ll be responsible for providing security expertise on delivery of the technical security effects for our programme and prime contractors, to assure that policy is being … advice to the wider Programme, to assure security is considered at the earliest design stages of all the projects. Cyber/technical security policy advice to Security Advisor and project teams, regarding cyber/technical security requirements. Oversight of all cyber and technical aspects of all projects, informing the Security Advisor and … team of cyber related risks/issues/threat. As Technical Security Advisor, you’ll be responsible for providing security expertise on delivery of the technical security effects for our programme and prime contractors, to assure that policy is being met and advise on how to meet policy change or bring projects up to the More ❯