IT 2nd Line Technical Analyst
- Hiring Organisation
- Xerox
- Location
- Wakefield, West Yorkshire, UK
- Employment Type
- Full-time
Role We're looking for an experienced 2nd Line Technical Analyst to provide high-quality IT support to Xerox customers across desktop, server and network environments. You'll handle escalations from 2nd Line, resolve complex incidents, and help maintain secure, reliable infrastructure. Key Responsibilities Diagnose and resolve … Contribute to knowledge base and configuration documentation. About You 2+ years' experience in a customer-facing IT support role. Strong troubleshooting skills across: - Windows 10/11, Windows Server, Microsoft 365- Active Directory/Entra ID, DNS, DHCP- Desktops, laptops, printers and basic network ...