3rd Line Support Engineer
- Hiring Organisation
- Hays Specialist Recruitment Limited
- Location
- Sheffield, South Yorkshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £40,000 - £45,000 per annum
efficiently and effectively. Act as an escalation point for 1st and 2nd line support queries, offering guidance and technical expertise. Troubleshoot and resolve server, network, and endpoint issues in accordance with SLAs. Maintain detailed documentation of systems, procedures, and incident resolutions. Monitor system performance, ensuring uptime, reliability … based work. Strong knowledge of Microsoft 365 (Exchange, Teams, SharePoint, Power Platform). Experience with Azure AD/Entra ID, Intune MDM, and Windows Server environments (2016/2019). Strong understanding of Active Directory, Group Policy, and networking fundamentals. Experience supporting multi-site or multi ...