covering legacy dbServiceNow, internal systems, asset and CMDB sources, endpoint tools, reporting platforms and third parties. Capture and govern business, control, reporting, data and workflow requirements through design, build, test and implementation. Map legacy capabilities to the target platform, identify gaps and dependencies, and ensure critical functionality is retained … replaced. Define acceptance criteria, coordinate UAT, govern defects and provide EUC readiness recommendations for releases and migration. Drive workflow simplification, automation, reporting improvements and a prioritised future-enhancement backlog. Maintain decision logs, traceability, risk and dependency records, and audit-ready evidence for platform governance. Skills and qualifications required: Strong ServiceNow ...