L2 Shift Engineer
- Hiring Organisation
- Mastek
- Location
- Leeds, England, United Kingdom
Jira, ServiceNow, Splunk, Dynatrace, Grafana and GitHub. Strong proficiency in troubleshooting and resolving technical issues in software applications, systems, and networks. Excellent problem-solving skills and ability to analyze complex scenarios. Outstanding communication skills, both written and verbal. Experience with support ticketing systems and CRM tools. Proven experience … with colleagues of varying IT skill levels. Strong organizational, time management, and work prioritization skills. Ability to work independently and take initiative. Creative problem-solving abilities. Accuracy in recording detailed information and engaging with customers for additional insights. Commitment to high-quality standards. Customer-focused approach. Flexibility ...