Digital Customer Strategy & Data Manager
- Hiring Organisation
- Yorkshire Water
- Location
- Leeds, West Yorkshire, Yorkshire, United Kingdom
- Employment Type
- Contract, Work From Home
from its digital investments, systems (CRM, billing, web, and telephony), and data ecosystem. You will provide strategic leadership across customer data, digital journeys, digital product ownership, insights, and cross-functional prioritisation ensuring decisions are insight-led, consistent, and aligned to business and customer outcomes. Some key role requirements … technology solutions, CRM ecosystems, data flows, permissions frameworks, contact strategies, and operational impacts. Experience in leading cross-functional digital initiatives, journey improvements, or product teams. Strong analytical background, with ability to interpret customer insights, digital analytics, and performance data. Skilled in governance, risk management, and translating complex digital/ ...