Senior ServiceNow Developer (Service Operations Tooling) Location: Leeds, UK - ( 2 Days Travel to Leeds Office Mandatory) Active SC or SC Eligible Candidates may apply We are seeking a highly skilled & experienced developer with a proven track record for developing and implementing innovative solutions. This role will be joining the already established ServiceNow Mastek UK managed service, which has recently been … recognised as a ServiceNow trusted partner. Must Have Skills Minimum of 5 years of experience as a ServiceNow Developer or in a similar role involving service operations tooling. Extensive experience & understanding of ServiceNow development, including scripting (JavaScript, Glide). Strong understanding of ServiceNow modules & processes underpinning; ITSM, PA, CSDM, CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations … Step Functions. Experience with DevOps practices, CI/CD pipelines, and infrastructure-as-code. Strong problem-solving skills with a focus on continuous improvement and automation. Good understanding of ServiceNow out of the box architecture. Good understanding of other platforms such as; GitHub, Jira, Confluence Proven experience in developing & implementing innovative solutions on (but not limited to), the ServiceNow platform More ❯
Role Introduction We are seeking a strategic and hands-on ServiceNow Architect to take on a Player-Manager role - combining hands-on technical leadership with line management responsibilities. You will lead the design, governance, and continuous improvement of our ServiceNow platform. The ideal candidate will have deep expertise in ITSM, ITOM, and CSM , with strong working knowledge across other ServiceNow … operational platform, enabling service excellence, automation, and customer-centric outcomes. This role requires hands-on technical expertise and the ability to work closely with clients to deliver high-quality ServiceNow solutions that meet their business needs. What You Will Do Define and maintain the ServiceNow architecture aligned with business strategy. Develop and maintain the platform roadmap ensuring modular rollout of … capabilities covering ITSM, ITOM, CSM, AIOPs, App engine and emerging modules. Establish technical standards, design review processes, and platform governance controls. Ensure adherence to ServiceNow best practices, platform capabilities and upgrade strategy. Lead and assist in solution design, implementation, configuration and customisation of ServiceNow modules, ITSM, CSM and ITOM, to meet business requirements. Identify and implement opportunities to streamline repeatable More ❯
mentor and guide others. Positive attitude and a drive for continuous improvement. Preferred Qualifications IT certifications (e.g., CompTIA A+, Microsoft Modern Desktop Administrator, ITIL). Experience with ITSM tools (ServiceNow, Freshservice, Jira Service Desk). Knowledge of automation tools/scripting (a plus). More ❯
stakeholder management and excellent communication skills Solid experience with Git or equivalent source control systems Hands-on experience with AWS or other cloud platforms Familiarity with ITSM tooling (e.g. ServiceNow, Jira Service Management) Proactive mindset with a drive for continuous improvement Excellent problem-solving and troubleshooting abilities Strong understanding of IT systems and keen technical interest Nice-to-haves While More ❯
stakeholder management and excellent communication skills Solid experience with Git or equivalent source control systems Hands-on experience with AWS or other cloud platforms Familiarity with ITSM tooling (e.g. ServiceNow, Jira Service Management) Proactive mindset with a drive for continuous improvement Excellent problem-solving and troubleshooting abilities Strong understanding of IT systems and keen technical interest Nice-to-haves While More ❯
stakeholder management and excellent communication skills Solid experience with Git or equivalent source control systems Hands-on experience with AWS or other cloud platforms Familiarity with ITSM tooling (e.g. ServiceNow, Jira Service Management) Proactive mindset with a drive for continuous improvement Excellent problem-solving and troubleshooting abilities Strong understanding of IT systems and keen technical interest Nice-to-haves While More ❯
projects and new ways to work, learn, and thrive. What you'll need: Technical Troubleshooting: Diagnose and resolve hardware, software, and network issues. Knowledge of ITSM Tools: Experience with ServiceNow and Jira. Incident & Problem Management: Familiarity with ITIL practices. Documentation & Reporting: Document fixes and contribute to knowledge bases. Problem-Solving Abilities: Implement effective solutions under pressure. Communication Skills: Clear verbal More ❯
projects and new ways to work, learn, and thrive. What you'll need: Technical Troubleshooting: Diagnose and resolve hardware, software, and network issues. Knowledge of ITSM Tools: Experience with ServiceNow and Jira. Incident & Problem Management: Familiarity with ITIL practices. Documentation & Reporting: Document fixes and contribute to knowledge bases. Problem-Solving Abilities: Implement effective solutions under pressure. Communication Skills: Clear verbal More ❯
multi-supplier environment. Strong understanding of ITIL processes and their architectural implications. Proven ability to define and govern architectural standards across complex service ecosystems. Experience with ITSM platforms (e.g., ServiceNow, BMC Remedy) and integration frameworks. Familiarity with CMDB design, data modelling, and service mapping. Demonstrable ability to understand complex technical processes/challenges and create pragmatic solutions is critical to More ❯
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Netcompany UK Limited
delivery requirements. Supporting multiple clients across diverse environments. Enhancing the team's capability to deliver exceptional service. Conducting ticket analysis, identifying trends, and generating reports. Administering and reporting within ServiceNow (preferred) Certifications desirable AWS Cloud Practitioner, AZ-900, or relevant demonstrable experience Microsoft Azure, Intune and Office 365 knowledge and administration. Cloud monitoring toolsets ITIL Foundation (a strong understanding of More ❯
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Pontoon
governance, and supplier relationship management. Exposure to sourcing, procurement, or commercial construction is advantageous. Basic working knowledge of DAX, Power Query (M), and Excel (advanced functions). Experience with ServiceNow or similar IT service management platforms. Understanding of operational process mapping, cost modelling, and reporting development. Ability to manage stakeholders at all levels and communicate complex information clearly and confidently. More ❯
supplier or SIAM environment. Strong understanding of ITIL processes, service performance metrics, and service management principles. Hands-on experience with reporting and dashboard tools (e.g., Helix, Power BI, Tableau, ServiceNow Performance Analytics). Ability to define and implement reporting strategies, standards, and data governance to ensure quality and consistency. Excellent analytical skills with the ability to translate complex data into More ❯
by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors. We operate a shared services model aligned with ITIL v4, underpinned by ServiceNow, automation, and generative AI. Our 24x7 Operations squads support the health, stability and scalability of our customers' network infrastructure, routing, switching and firewall environments. As a Network Engineer, you will More ❯
Senior ServiceNow Developer We are currently partnering with a client who is looking for a Senior ServiceNow developer that is able to develop and implement ServiceNow Solutions to join a global IT Services organisation. Location: West Yorkshire Salary: £80,000 Key Skills/Experience: -3+ year's hands-on ServiceNow development/Configuration experience. -Experience with multiple ServiceNow implementations More ❯
Leeds, West Yorkshire, England, United Kingdom Hybrid / WFH Options
4Square Recruitment Ltd
Policies : Implement and audit firewall rulesets to mitigate risks.? Collaboration : Work with SOC and engineering teams to resolve complex threats.? Documentation : Log changes/actions in ticketing systems (e.g., ServiceNow) and update clients.? Onboarding : Integrate new client devices into our managed services platform. Tech You’ll Work With Firewalls : Check Point (R80.x), Fortinet (FortiGate), Palo Alto (PAN-OS).?? Networking More ❯
capability Supporting a high-volume, fast-paced enterprise environment What we're looking for : Extensive MAC expertise in enterprise settings Strong service desk/help desk experience Knowledge of ServiceNow or similar ticketing platforms A collaborative mindset with a passion for upskilling others This is an impactful, high-visibility role where you'll be supporting a major tech upgrade and More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Sportserve
Sportserve is part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first-class sports betting experiences and casino products for users worldwide. Along with Sportion, TechSpirit, Standard Focus, and Sportelligent, we are More ❯
Are you passionate about resolving issues before they impact the user? Join our fast-paced IT Operations team as an Application Support Analyst , where you'll be the first line of defence in maintaining a seamless customer experience across our More ❯
Are you passionate about resolving issues before they impact the user? Join our fast-paced IT Operations team as an Application Support Analyst on a 6 Month Fixed Term Contract , where you'll be the first line of defence in More ❯
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Adecco
IT Support Manager | MAC Engineer | Apple macOS | ServiceNow | Help Desk | LEEDS | £500/day Inside IR35 | Hybrid 2 days a week in the office 3 days work from home | Financial Services | 12 month contract | Our Financial Services client is in need of an experienced MAC Engineer to assist in the transition of moving their engineers from Windows to MAC. Using … expertise you will assist in managing the support during the transition by providing expert 1st line support for masOS, applications and hardware. Key required skills and experience: MAC expertise ServiceNow Previous experience working on a Help Desk Excellent communication skills Essential Technical skills and experience: Extensive experience with macOS and Apple hardware support. Deep knowledge of JAMF and Apple Business More ❯
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Adecco
Technology Support Manager | MAC Engineer | Apple macOS | ServiceNow | Help Desk | LEEDS | £500/day Inside IR35 | Hybrid 2 days a week in the office 3 days work from home | Financial Services | 12 month contract | Our Financial Services client is in need of an experienced MAC Engineer to assist in the transition of moving their engineers from Windows to MAC. Using … expertise you will assist in managing the support during the transition by providing expert 1st line support for masOS, applications and hardware. Key required skills and experience: MAC expertise ServiceNow Previous experience working on a Help Desk Excellent communication skills Essential Technical skills and experience: Extensive experience with macOS and Apple hardware support. Deep knowledge of JAMF and Apple Business More ❯
Overview Would you like to help enrich the lives of learners around the world? At RM, we've been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 10 million students worldwide. More ❯
