IT Service Operations Manager 24 / 7
- Hiring Organisation
- ASDA
- Location
- Leeds, West Yorkshire, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
/no-go/rollback decisions where changes threaten service stability. Ensure failed or aborted changes are documented, communicated and handed over cleanly. Communication & Stakeholder Management Provide clear, concise and timely communications to leadership, business stakeholders and impacted teams. Ensure a clean, structured handover to the incoming shift … practices — particularly Incident, Problem, Change Enablement, Monitoring & Event Management, and Service Continuity. Comfortable with high-pressure decision-making under ambiguity and time constraints. Excellent communication skills — able to switch between technical detail and executive summary. Strong supplier management experience, holding partners to account for delivery. Working knowledge of monitoring ...